I’m ready to quit my iPhone 3G

Actually, problem din yan ng GF ko ngayon (a top ranking lawyer). E61i lang ang phone nya. She never exceeded her plan (1200 only), pero twice na syang na-overcharge ng Globe by the thousands. Once last year which she paid to avoid hassle, and again this year. She’s disputing a total of 6K+ of calls she did not make. Interestingly, the overbilling happened during those times she rarely used her phone. Kahit nung lagi sya nasa abroad, di sya lumalagpas sa plan nya.

To be honest, I have high regard for Ayala as a company so I believe, this is just an oversight.

I called the Globe hotline and talked to a CSR who said they’ll follow up and make a report. It’s been over a month and we’re still waiting. During the call, I never really wanted to waste my time with a CSR since alam ko naman na wala silang authority to negotiate pero I never got the chance to talk to someone in position.

Walang outgoing ang line nya ngayon. She wants to switch to smart but I’m still waiting for the action of Globe. They told us to pay and wait for the resolution later. My lady, being a lawyer, doesn’t wanna budge with the disadvantageous proposition. She prefers to talk to the corp lawyer of Globe after they send some sort of demand letter to her office.

I hope somebody from Globe can help. Good luck to them. GF is leaving for the US soon so sana maayos na before she leaves.

Although jailbreaking & watching your settings, turning off this when at standby, & turning it on when browsing are acceptable solutions, I’d prefer that Globe come out with an acceptable dataplan that we need not do these things. The reason being, with a jailbroken phone, everytime Apple comes out with a new iPhone OS update, you have wait until they crack it, then you have to go out of our way to rejailbreak your phone with the accompanying anxiety that you can actually lose all your data, or even brick your iPhone. Thus, I’d rather be a good boy and be a Steve Jobs disciple… that’s ideal for someone as lazy as I am!! ;-)

I mean, having all of the iPhone’s features turned on, with a MobileMe account, and using almost purely Mac computers (iMac at home, Macbook for work) is absolutely the best thing! Imagine, virtually all of your important data is synced on all 3 devices (email, address book/contacts, bookmarks, calendar, & notes). Add to the fact that iPhone OS 3.x allows seamless Internet sharing of your 3G through USB or Bluetooth tethering. The lack of an unlimited, or near unlimited data plan, is just unbearable!

H3ll, the most expensive dataplan (Php 4,999) is still 100 hours & not unlimited. I was strolling in Eastwood Mall & I found the Globe outlet there empty, so I went in & messed around with their support people. I currently have a GTalkplus with Duo activated in a feature phone & an unlimited Visibility on the iPhone. This costs a minimum of around 4.5k a month. I noticed on my last GTalkplus bill, that my non-Duo voice calls went down to 15 min, and note that the plan’s free voice calls are up to 350min. If I downgrade my GTalkplus to the cheapest, GText 500 with 20 min free & Php500/month, this plus my duo & visibility will come out at Php2,900 per month, with this I get unlimited landline calls, 500 free text, unlimited Internet. The only drawback is the 20 min free (which you can easily manage by texting, “Do you have a landline where I can call you?”), and the need to have 2 devices.

Note that this is cheaper than the most expensive iPhone plan, but with unlimited data transmission.

i have an iPhone 3GS here with the $30 unlimited data plan on AT&T, and we still dont have our darn MMS, how much is an unlimited data plan on Globe?

btw, anyone know how much is the Unlimited Blackberry data plans on Smart and Globe? Thanks!

/offtopic

@marchie

Go to Setting -> General -> Network -> Cellular Data Network

and edit your APN to:

if you are Prepaid: http.globe.com.ph
if you are Postpaid: internet.globe.com.ph

Make sure to text TIME to 1111

We have the same problem when we upgraded our Iphone to 3.0 last june..in 2 days, my bill rose to 7k..I immediately called Globe CSR to complain visited their business center as well to report a battery problem after upgrading.. 3 months later still no resolution..so i called globe yesterday..and they told me that somebody from globe tried calling us but nobody answered.. so i asked my wife if she received a call from globe.. she told me that the called was made but she told the Globe CSR to call back later because I was not around and that my wife is in a meeting at that time..so she adviced the Globe CSR to call the next day instead but since it is holiday the next day..my wife told them to call instead the next business day..days pass and no calls…then the CSR yesterday told me that the complaint was closed because we are unreachable and we have to pay up..i said no way will i pay for something that I did not purposely use..and said that if that would be their stand.. then they would lose a 10 years continuous subscriber and all of the handyphone subscription in our company..btw..their reasoning that we are unreachable is bull.. I always call Globe CSR everytime our bill is due and follow up on our request for charge reversal..

Mawiwindang kayo here:

My plan is GFlex 500 (under a Corporate Account with Globe) pero umabot sa 10k ang bill ko before nila temporarily dinisconnect yung line ko. My credit limit is supposedly 1k only.

I think I’d have to give credits to SMART when I used to have a postpaid account with them. Kasi sila, consistent sila na nireredirect yung line ko kapag nag-exceed ako sa credit limit nila. With Globe, many times na nangyari na lumobo ang bill ko bago nila i-redirect yung line ko. sigh…

Anyway, I still wanted to keep my Globe postpaid account kasi sa SMART, hindi mo magamit ang line mo for other promos like yung per second charging sa calls or whatever promos they have. Ang kinaiinis ko pa sa SMART, ang dami-daming keywords na kailangang i-send bago ka maka-avail ng mga promos.

Grabe talaga ang mga telcos sa atin. Tama si Jhay. It is corporate greed! Kapag naging malawak na ang signal coverage ng SUN, good luck sa ibang telcos. Im sure sobrang magpapanic ang mga yan ng bonggang-bongga.

There are always different sides to a story but the root cause of this is still the iPhone. The iPhone is intended to be connected 24/7, thus the unlimited data plan of AT&T. Even when roaming, it keeps on connecting. Remember the AT&T subscribers who received their bills in a box?

If you want to have unlimited everything, switch to Sun Cellular. They just started offering unlimited data, voice and text all in one sim with a free phone for Php999.

I am a subscriber of all three major telcos with Globe and Sun as postpaid and Smart as prepaid. I have no major complaints as of the moment but I know these telcos still need a lot of improvements.

you know my case Abe. Got billed 11,000 but insisted on paying 1,000 as that was the highest I’ve ever paid for internet use. Well they gave in to my demands. It was my history of usage that saved me.

Jailbreak the phone, get SBSettings (to open Sbsettings, just slide your thumb on the top part of the LCD, where the time is), download FakeAPN (from Ispazio in cydia). It is basically a toggle that will enable/disable your APN by introducing a “fake” line to the APN field.

If FakeAPN is on, your APN will look like:

fake.internet.globe.com.ph

if fakeAPN is off, your APN will look like:
internet.globe.com.ph

beats going to settings everytime. :)

@credit limit

its not automatic – i have a 200K+ bill for months having a 4k credit limit and i can still use it.

usually they will call you if you exceeded the limit, which happen on my case, i was suddenly called why i exceeded it, and there goes the months long drama till they get it totally wipe out of my bills

@ neis: i also have the unlimited data plan from visibility for 2k a month. that reminds me to make a double check if my account is still under the unlimited plan. waaaahh! scary!!!!!!

I use my 3GS with my globe visibility Sim instead. I find using the 3GS more as a replacement for my netbook than my phone.

I still use my main Globe sim on my HTC Touch Pro.

I have an iPhone 3G and these are the things I learned while using the unit for almost a year now:
[list]
[*]Turn off Push Email. Everytime a notification packet is sent to your unit, that is counted by their billing system. I think they’re rounding it off to 30 minutes — meaning, if a notification packet is sent to your unit which lasts for only a few seconds, it’s going to be charged as a full 30 minute access.
[*]Rename the APN to something other than “http.globe.com.ph” (e.g. httpx.globe.com.ph)
[/list]

iphone? walang radio, 3gs iisa ang camera, pag nasira ang battery kaylangang ibalik sa apple company para palitan ng genuine bat, malaki pang hawakan, walang expnason slot,bluetooth pang tawag lang di pwede ang stereo bluetooth na pang music…3.mega something pixel lang ang camera at most of all…..laki utang sa globe….

bili nalang kayo ng lg arena..may fm radio, fm transmitter,bluetooth stereo support, gps, 5mega pixel cam, tv out.16million colors screen.touch screen.
may slow mo ang video nya
video editing capable
dolby mobile
scratch proof screen
can play divx movies
stainless still face plate, alloy casing
8 gig internal mem that can be a use as mobile drive
up to 32 gig external drive that can be use as mobile drive as well
front and back camera
3g na 3d cube pa.
ito….magipon ka ng 24 gran…tapos bilhin mo tong sa akin
atleast open line to
he he he
at least wala kayong alalahanin sa globe na utang.

I think the problem is really with GLOBE TELECOMS. I used to have a postpaid number nung panahon na hindi pa uso ang mga iphone ha at you can only get postpaid when you pay the membership fee pero sobrang dami ng problems na na encounter ko. palagi nalang malaki ang bill ko (plan 350 pa nun)i regularly monitor my texts,my calls, but after 2 years ayaw ko na talaga.(kelangan iconsume ang 2 years or i have to pay 50K for disconnection notice) all my friends subscribed to smart at never sila nagkaroon ng overbilling problem.my kuya who is in the states has iphone at wala siyang problem regarding the billing so i think it’s with GLOBE talaga. dapat iboycot na natin ang walang kuentang globe na iyan. buti ang sun at smart. i’m now subscribed to sun postpaid but wala naman ako problems regarding sa bill although di naman iphone ang gamit ko.yun na nga lang pag wala ng “sun” mahirap na ang signal hehehe. but still GLOBE sucks.! rude pa ang mga customer service representative e kung hindi naman sa mga consumers na katulad natin wala silang susuelduhin!.

got the same problem with you . . . im using iphone and my bill rocked up to 5,000+ . . . Globe really suck!!!

DITCH GLOBE!!! They suck at everything.

The great things I learned from yuga:

1. Go prepaid if you are a very light user. Will cut my globe postpaid and switch to prepaid.
2. subscribe to Superduo if most of your contacts are Globe/TM
3. Get prepaid lines for back up incase signal falters – I have a Sun and Smart aside from my main Globe.
4. Don’t even think of getting the iphone if you like surfing the net on your mobile!

hi guys,
same here happen to me… i’m a globe postpaid subscriber because of the iphone 3g..
my last bill was shocking since my internet usage was 11,025 minutes that cost.. 3,200+

a long story.. but i manage to request an extract of my internet usage per connection… It turned out that the system of globe seems not to turn off.. its weird that with the file they gave to me.. it says that i’m connected to their system at 2AM without disconnecting for 20 hours…
i also discovered overlapping connections which is a GOOD POINT at my side since how that thing happen..
one connection is still counting while there is another IP address that will connect into background and they will let you pay for it..
i got a P2000 rebate for my next bill…
actually, i want to make a formal complaint to NEC in regards to this matter but i dont know how..

btw, i’m on time browsing rate since day 1 of my iphone…

same here.. my bill went to 13.5k.. and i dont want to pay it since they dont cooperate.. will they sue me if i wont pay the bill and let the account cancelled? hehehe

2 words: Super Surf.

got the very same problem. I have a Globe Plan, and used it in my iphone 3G. Connected into a wifi from somewhere, then i stopped using the wifi.. turns out when you’re in 3G it automatically turns on the internet through your sim card.

My dad called Globe Telecom and swear that he’ll never pay the bill. =) Then he cancelled the account and said it is not our fault why iphone automatically sets on the internet. Globe should be clear about that one fact before they let users use their iphone. :)

I have a globe plan G-Flex 2500 to be exact and I don’t exceed the credit limit you know why?

Because I jailbreak my iPhone I pawned my phone.

On A jailbreak iPhone you can shutdown you edge connection this is by default on and the only thing you can get rid of this is to delete your APN but where’s the fun in that.

So if your planning to buy an iPhone globe better to jailbreak it at after the first billing. So you can control your bills.

@roland

can i also do that? or should you have a friend inside?
cause when i swear i would never pay the internet chargers and pay only the other charges (calls, texts, etc.) globe blocked my number

now i’m using sun!

@sonofa – actually, before contacting my friend i tried to call their customer service to request for the extract. I even go to their center just to follow-up. To no avail, i can’t get any feedback. After almost 2 months, ask help to my friend. After 1 day, he forwarded the file to me =)
But from what the lady told me at their center, soon… this will be reflected to our bill. internet connection details. I wonder how long it will take…

@Jhaymes – are u referring to SBSsetting in cydia? actually when i discovered that app, i already disconnected my data plan =(. Good to know that globe offers unlimited data plan now. iphone is not an iphone without an internet connection on the go. But iphone 4 now has the option to turn off cellular data =)

Well, the question is did Globe fix this problem? Other countries telco’s like singtel (SG) have bill caps on data usage that even if u exceeded the 12GB free, you wont be charged beyond $30.

I believe this is more of serv provider and infrastracture rather than the phone model itself.

Zack they didn’t fix the issue,

what globe did is introduce a new service called superfurf which for 1200 pesos monthly allows you to surf unlimited.

http://site.globe.com.ph/iphone/fullyloaded/?sid=TKLGjcuxpRcAAHxn3DoAAAAXe

this is a free item on plan 3799.

If you’re on a different plan, you will have to avail it manually.

I’ve been an iPhone user for two years without a problem. I always change my apn and switching off 3G and internet data after each use. Though very inconvenient it’s still ok cuz globe is not overcharging me then with internet usages. How come they’re overcharging me now? To think that I even upgraded my plan from 1599 to 1799?! Grrr..

I was charged 30k+ din at hindi ako natutuwa, hindi ko naman kasi ginagamit yung mobile net palagi, tapos sobrang bagal pa ng internet, imposible talaga umabot ng 30k ang bill ko, hindi naman nagloload yung page pag inexit ko yung browser ko, tapos hindi ko naman magamit yung applications sa phone ko (kasi sobrang BAGAL nga ng net sakin), tsaka pumapasok ako, natutulog naman ako no, there’s something fishy talaga! hahaha,

The globe spending limit is not working at all especially to valued customers.. Ive had my lines with them for almost 4years the plan is 1k amonth for the 1st 2 years i keep paying good amounts since i have a fiance abroad i end up paying aroung 5-7k a month and i usually pay ontime.. I keep calling them during this period kc lagi delayed ang bills bayad na bao ko pa nareiew charges.. I have alot of complains kc i end up paing alot in amonth ok lang nmn kaso most of the chargs that supposed to inc s plan e nacharge on top in my 1k plan around 200-400 lng un nkoconsume ko the rest were paid on top.. So wla n ko magawa s dami ko ng nabayad ng 2 years na un..i inquire about loyalty offer cos i dont have plans of switching svc butthey said alot of stupid stuff on availing the promo.. So i ended up chaning my plan to a much lower plan.. when i swicth to this after almost a year when some hacked my info and he got it all from globe kc nhack nya ang website nla lhat bank acct, passport, sss etc..i complained with globe that their website and cust info is not secured.. Nothing happened to my complain but everytime i will call them i would ask what did the prev rep notated on my acct and i will startbtelling my stories again. After sometime i found out that my 3k limit is not working at all in the nxt mo i asked why i have a past due + current bal amounting to 21k and i konitor my usage even if i exceeded line should be restricted butit did not do anyhing.. I called again to ask why my limit is not working..reps said tha bcos i have a good payment history system automatically set my phone to maximize my usage without even sending me notice of interruptions..until i temp cut my line which is good for 30 days only.. I tried to cope up with my payment bcos thenlast 6mos of my almost 4yrs stay with them hey keep billing me for intl calls charged per seconds which took up more than 1k to almost 3k for that last 6 mos.. So i keep calling them for the dispute and they will provide the adjustments based on my calculations on the detailed page of the bill.. I ended up complaining for the smae issue for 6 mos where i still have to request for them to resend a copy of my bill bcos they are not sending it nor emailing git to me.. I ended up cutting my line where my billreah alittle almost 50k..i got a letter from them dated nov2011 but i got it dec2011..i called the hotline spoke with ome of he reps handling accts like mine and we agreed for a payment term of 1year and ill be sending an email to him so they can lay out the payment plan i also said that im aware of my obligations and im no running away fro mitnit just so happened that i resigned frowork and still looking for a new one.. The rep said its ok and we can nstill work on it as long asi send him the email.. More than 2mos past i never got an response hough i complied with our agreement so as not to have m y acct trans to 3rd party collectors as i want to deal only wih globe.. Just last week 3 person called me from 3rd party collecions agency 1 st one admitted fault on the process of m acct being transeferred to them though i complied with globes proposal siad will check on the globe remedial rep i spoke with..the next day anoher call came from hem from a diff rep jis one its a very rude rep and i explained my position and the transactioi made with he prev rep..said will send me an email tha i need o respond to and make a promisory letter or somehing like that and curse me before she hangup on the phone.. The next day after hat a new rep called me same thing and i siad again my concern i discovered that globe said o them im still in a contract with thethough i never signed any renewal i told her againn my status and what really happened..i siad to her that hough i wat as much as i canto out a payment i cant as whatever i have now will be use to find work and whei start working..but again i said im not running away from obligations..i just cant make a promise of the exact date as to when i. Can send a specific amt since i dont have a definite work yet.. Said something about legal thing.. And i said, firts my acct should not be transfered to you if globe already agreed to what we discussed taking note that i complied with their own company policy. I did ge in touch and was willing to work on paying it but you cant force me FOR NOW cosmi dont have extra money alotted for it.. The rep said thats shes demanding for payment and that it will be sent for some legal actions and calls keep bugging us at home..i dont think that i should be penalized in the first place for globes faulty service, credit limit that is not working and they at first took advantage of good payors now were put in a position like were buried under debts..they should be giving consideration since the npaid bal will not be change anyways it will still be the same amt that will be paid as soon as i get back to work..i just dont understand why this company is not doing their work properl and not adhering to their own company policy!!

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