Search results for japanese call center (11)

Japanese Speakers

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Japanese Speakers

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): Japanese
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* 4 Full-Time positions available.
* Must be willing to work in Eastwood City or in Philcoa.

IBM Business Services, Inc.
Website: http://www-07.ibm.com/ph/ibs/ | NEWS
Company Address: 7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

MISYS PHILIPPINES – JAPANESE SPEAKING CONSULTANT

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JAPANESE SPEAKING CONSULTANT
(National Capital Reg – 2/F Philamlife Tower Paseo de Roxas Makati City)

Responsibilities:

* Perform as 1st point of contact for all core banking clients
* Receive cases from different media (voice, web, email) from external and internal customers and log all transactions in a timely manner to ensure that calls are received by the Analysts/Consultants for immediate handling
* Answer all incoming telephone transactions and deal with all queries in a competent and professional manner with continuous focus on customer satisfaction and the provision of excellent customer service
* Log and register all details of the reported issue/query accurately, complete all required mandatory information required by Level 2
* Track cases to the correct department or team, so that cases can be handled quickly and effectively
* Provide/send an email acknowledgment whenever a new case has been logged to assure clients that the call was received and logged for further handling
* Ensure that queued cases are dealt with in a timely and expedient manner and keep case backlogs down to a minimum to avoid customer dissatisfaction

Requirements:

* Candidate must possess at least a Bachelor’s/College DegreeAt least 1 year of working experience as a call center/customer service representative is required, preferably in a Banking/Financial account
* Good oral and written business and technical English and Japanese communication skills
* Applicant must be willing to work in shifting schedules

MISYS PHILIPPINES, INC.
10th F/ Philam Tower 8767 Paseo de Roxas Avenue Makati 1200.
Website: http://www.midas-kapiti.com/

MOSBEAU PHILIPPINES – Outbound Call Center Agent

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Telemarketer/Outbound Call Center Agent
(National Capital Reg – makati city)

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required skill(s): MS Office
* Required language(s): Filipino, English
* Knowledge in Japanese language (Nihongo) is an advantage
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-3 Yrs Experienced Employees specializing in Customer Service or equivalent. .
* 10 Full-Time positions available.

Walk-in and on-line applicants will be immediately processed. We entertain applicants from 11:00am to 06:00pm Monday to Saturday. Kindly bring a copy of your updated resume and be in business attire. Look for Ms. Melai Siose/Mr. Chris Ang 22f Rufino Pacific Tower 6784 Ayala Avenue Makati City 1223. Tel No: 556-3700, 556-3706, 0917-8460368 Fax No: 556-3702 Email: hrd.mosbeau@gmail.com

Company Name :
MOSBEAU PHILIPPINES, INC.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
22/F Rufino Pacific Tower, 6784 Ayala Avenue Makati City 1223
Company Tel :
(02) 556-3700
Company Fax :
(02) 556-3702

Japanese Speaking CSR – Jobs in Makati

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CUSTOMER SERVICE REPRESENTATIVE- Japanese Speaking
(National Capital Reg – Makati City)

Responsibilities:
CUSTOMER SERVICE REPRESENTATIVES are responsible for the accurate and timely receiving and processing of customer orders for a portfolio of accounts, and for the resolution of interval and external customer queries.

Requirements:

* Must be able to read, write and speak the Japanese language
* Customer Service or Call Center experience preferred
* Fresh graduates/Entry level applicants are encouraged to apply
* Candidate must possess at least a Bachelor’s/College Degree in any field

Our company offers language and transportation allowances, bonuses, medical plans, insurance and unlimited opportunities for growth.

For any queries, you may contact our HR Team at 8605090 or at 8976442. You may also send an e-mail to vvgonzag@scj.com or to jccruz@scj.com.

S.C. JOHNSON PHILIPPINES ROHQ
6371 Estrella Street, Guadalupe Viejo,
Makati City 1200
Tel: (02) 8955951 to 59
Fax: (02) 8961734
www.scjohnson.com.ph

Japanese TSR for Quezon Avenue – Sykes Asia Philippines

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Japanese TSR for Quezon Avenue site (Job Code: JP-TSR)
(National Capital Reg – Quezon Avenue, Quezon City)

Responsibilities:

* To provide quality technical/customer service to clients via phone using the Japanese/Nihonggo language

Requirements:

* Finished at least 2 years in college or similar college-level education (any course)
* Working knowledge of computers (can do basic PC troubleshooting)
* Excellent written and spoken Japanese/Nihonggo communication skills
* Excellent written and spoken English communication skills
* Willing to be assigned at Sunnymede IT Center (SITC) along Quezon Avenue, Quezon City
* Willing to work on a day shift schedule (7am-4pm, Monday-Friday)
* Available to start ASAP

Walk-in applicants are invited to visit any of the following sites: (bring your updated resume and any valid ID)

* ORTIGAS, PASIG CITY: 19th/F One San Miguel Ave. Bldg. (OSMA), San Miguel Ave. corner Shaw Blvd., Ortigas, Pasig City
* MAKATI CITY: 34th/F Burgundy Corporate Tower (BCT), 252 Sen. Gil Puyat Avenue (Buendia), Makati City (across CEU Makati)
* QUEZON CITY: 2nd/F Sunnymede IT Center (SITC), 1614 Quezon Avenue, Quezon City (beside Hi-Top Supermarket)

Applicants should be Filipino citizens or hold relevant residence status.

Email Resume to HResume@sykes.com and indicate Job Code: JP-TSR.

Company Name : Sykes Asia, Inc.
Industry : Call Center / IT-Enabled Services / BPO
Type of Company : Private Limited Company, Foreign Based Company
Location : 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax : 849-9019

Market Researcher

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Responsibilities:

  • Conduct lead generation via telephone calls and internet research.
  • Set up appointments with potential candidates to meet with our Consultants in Tokyo.

 

Requirements:

  • Excellent oral and written English skills.
  • Excellent telephone conversation skills.
  • Strong computer navigation and typing skills.
  • Call center or recruitment industry experience a plus but not required.
  • Japanese language ability a plus but not required.
  • 5 Full-Time positions available.

 

We offer:
  • Competitive salary rates and incentives.
  • Career growth based on performance and potential.
  • Day shift schedule from 9AM to 6PM with weekends off.

Multi-lingual Customer Support Representative

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Responsibilities:
Responsible for delivering excellent customer/technical support for the configuration and use of Logitech products. Under direct supervision, in a contact center environment, the CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums.
  • Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers
  • When required, handle customer requests in written form, such as email, letters, faxes, chat and forums.
  • Identify, diagnose, and resolve customer issues related to the configuration and/or use of Logitech Products.
  • Maintain in-depth, current working and conceptual knowledge of the Logitech product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment.
  • Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours.
  • Document solutions and track communications as required and defined within Contact Center processes.
  • Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues.
  • Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty
  • Requirements:
    • Degree qualified is an added advantage
    • Strong Customer service (Customer Service Rep)
    • Strong Native Japanese / Korean / Chinese communication skills, both written and verbal (Japanese / Korean / Chinese nationality isan added advantage)
    • Above average ability to read, write and speak English.
    • Good understanding on computers including Windows based programs, USB’s and Internet Explorer
    • Strong interest in technology, gaming and entertainment system
    • Must enjoy working with different types of people and cultures
    • Passion for & commitment to delivering the best support experience
    • Excellent soft- and interpersonal skills.
    • Strong e-mail, word processing, and web usage skills.
    • Regular day shift schedule : Monday – Friday
  •  

    Customer Service Representative for TeleTech

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    The Notebook Systems Support Guru
    You will provide notebook system support for one of the largest personal computer manufacturers in the world.  With our comprehensive paid training you will use your troubleshooting skills to provide the highest level of customer care and support. You will also be expected to promote and sell our other products to customers, especially if these will help prevent future problems with their notebooks.
    The Internet Connection Expert
    You will provide support to customers who are having problems with their internet connection and answer some billing questions.  You are also going to do some sales on the side by promoting products of the account that the customers can use to avoid future problems with their computer.
    While ultimately it will be your positive attitude and energy that helps you succeeds, there are a few things you need to get started:
    • Fluency in a native language (either Thai / Urdu / Hindi / Bahasa / Malaysia /  Bahasa / Indonesia /  Punjabi / Bengali / Tamil / Iranian / Persian / Korean/ Japanese/ Vietnamese/ Russian/ Arabic/ Cantonese/ Mandarin/ Armenian) and English – both native and speakers are welcome
    • Ideally two years in college
    • Customer service, call center or sales experience will be an added advantage
    • Knowledge of software and hardware applications and trouble shooting skills
    • Well polished communication and verbal skills
    • Exceptional Soft Skills
    • Option to work from home or relocating to the Philippines (relocation package is available) - Kindly indicate your preference in the cover letter

     

    NCR Cebu Development – Japan Demand Planner

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    Japan Demand Planner
    (Central Visayas – Cebu City)

    RESPONSIBILITIES:

    * Summary:

    * This role is concerned with establishing and communicating product demand information in support of customer delivery and NCR revenue requirements thus enabling Operations to fulfill this demand effectively and at the optimum cost.

    * Required Skills/Experiences:

    * •Compilation of the monthly 12 month rolling demand plan working with Sales, Marketing and Solutions Management;
    * •Demand Plan v Revenue interlock analysis in conjunction with Sales, Finance and Customer Fulfillment, highlighting areas where there are gaps and working to close these;
    * •Prepare the region demand review materials and lead the discussion with management;
    * •Weekly demand / supply alignment, working with Operations to ensure that plant and supplier capacity is effectively utilized based on the latest order visibility position;
    * •Publish, analyze and were appropriate present metrics with a view to driving process improvement

    * Scope:

    * •Meet / exceed demand planning accuracy targets
    * •Submit demand plan in line with required due dates
    * •Continually assess and improve existing processes
    * •Help Japan Customer Fulfillment team optimize revenue / inventory results
    * •Help NCR Plants / CFCs utilize capacity / optimize costs and support supplier cost reduction

    * Work Environment:

    * •Remote functional manager (UK), supported by local manager therefore individual needs to be a self starter
    * •Office-based with a significant amount of pc work and virtual meetings / telephone conference calls, sometimes across time zones
    * •Workload peaks during weeks 4 & 1 in financial month and can involve extended working hours, so flexibility to manage deliverables is key
    * •Occasional overseas travel required as Demand Planning team is located in all regions

    REQUIREMENTS:

    * Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
    * Required skill(s): Oracle ERP, Demantra Demand Planning, Supply Chain/Operations/Planning experience
    * Preferred skill(s): Solutions Management, Sales Marketing
    * Required language(s): English, Japanese
    * At least 3 year(s) of working experience in the related field is required for this position.
    * Applicants should be Filipino citizens or hold relevant residence status.
    * Preferably 1-4 Yrs Experienced Employees specializing in Sales – Engineering/Technical/IT or equivalent. Job role in Pre Sales Consultant or equivalent.
    * Strong oral and written communication skills (Japanese and English)
    * People-oriented person who is at ease working as part of a team and has the confidence to lead meetings with management
    * Excellent MS Office skills, particularly with regard to Excel and being able to manipulate large volumes of data quickly and summarize effectively
    * Strong analytical skills, using data to drive improvement actions via effective presentation of results
    * 1 Full-Time position available.

    * Interested Applicants must go to www.ncr.com/about_ncr/careers and apply for this job opening.

    NCR Cebu Development Center Inc.
    7th Floor e-Bloc Tower, Asia Town IT Park, Apas, Cebu City 6000

    Arvato Digital Services – Quality Assurance Auditor

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    Multilingual Quality Assurance Auditor
    (National Capital Reg)

    Responsibilities:
    Department: Training and Quality

    Reports to: Assistant Quality Manager

    Description: The Quality Assurance Auditor will be responsible for compliance of processes and procedures in the Quality team. The Quality Assurance Auditor will conduct random quality check on individual performance through regular Transactional Audits, maintaining performance scores and comparing results and trends with standards, controls and procedures. They will also be responsible for identifying training needs and identifying improvement needs in processes, procedures and utilization. The Quality Assurance Auditor will work closely with Supervisors in the development and implementation and support of operational policies and procedures.

    General Duties and Responsibilities:
    • Audit BPO Specialists on a weekly, and monthly basis
    • Maintain quality reports at Specialist, Team, and BPO center level
    • Validate transactions and/or requests handled by language specific BPO Specialists
    • Assist in developing and streamlining Quality procedures.
    • Communicate with and support Training and Quality Manager, Operations Manager, Supervisors, leads, and provide immediate and systematic feedback
    • Participate and contribute to company projects and developmental meetings.
    • Provide coaching opportunities of BPO Specialists to their immediate superiors on a agents on a weekly and monthly basis to promote quality improvement
    • Attend calibration calls as required
    • Other duties as assigned.

    Knowledge, Skills and Abilities:
    • Excellent communication and organizational skills
    • Understand and comply with all company and departmental rules and regulations, policies and procedures
    • Exceptional ability to read, write, and communicate in English
    • Must have the ability to perform basic math skills
    • Skills in establishing and maintaining effective working relationships with staff and customers
    • Must be a self starter, organized, detailed oriented
    • Must be able to handle multiple projects simultaneously & be receptive to change
    • Strong knowledge of the applicable client account is required
    • Strong Customer Service/Retention/Sales skills.
    • Knowledge of Excel, and Outlook software/programs
    • Works well in a team environment, a good communicator, pays close attention to detail, is deadline driven
    • Possesses a positive and upbeat personality with excellent attendance records and a strong understanding of the current Quality guidelines
    • Works well under pressure.
    • Has a desire to assist others to reach personal goals.
    • Understanding of all company policies and confidentiality.
    • Flexible to work any shifts within department hours of operation.

    Education/Experience:
    • College graduate
    • 2 Years Customer Service Experience; preferred BPO center experience
    • 6 months experience on the applicable client account required
    • Fluent in the specified language of support

    Physical Requirements:
    While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.

    Requirements:

    * Candidate must possess at least a Bachelor’s/College Degree , any field.
    * Required skill(s): •exceptional ability to read write and communicate in english, •understand and comply with all company and departmental rules and regulations, •strong knowledge of the applicable client account is required, MS Excel, MS Project.
    * Required language(s): Chinese, English, Japanese, Korean
    * At least 1 year(s) of working experience in the related field is required for this position.
    * Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
    * 3 Full-Time positions available.

    Company Name :
    Arvato Digital Services Philippines Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    5th Floor e-commerce Plaza, 1 Garden Road Eastwood City, Libis Quezon City 1100
    WebSite :

    http://www.arvatodigitalservices.com/

    Synnex-Concentrix : Support Desk Officer

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    Japanese Support Desk Officer (Davao City) Must be a Japanese National
    (Southern Mindanao – Damosa IT Park Lanang Davao City)

    Responsibilities:

    * Support  and guide students enrollment.
    * Responsible trouble shooting and supervise staff.

    Requirements:

    * Candidate must possess at least a Bachelor’s/College Degree , Philosophy, Humanities/Liberal Arts, Linguistics/Languages, Mass Communications, Education/Teaching/Training or equivalent.
    * At least 1 year(s) of working experience in the related field is required for this position.
    * Applicants must be willing to work in Damosa IT Park Lanang Davao City.
    * Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Education or any English related fields.
    * Full-Time positions available.
    * Female
    * Must be a Japanese national with PR status or working visa status.

    Company Name :
    Synnex-Concentrix Corporation
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    5th F Techno Plaza One Eastwood City Libis Quezon City 1600
    Company Fax :
    423-4373
    WebSite :

    http://www.link2support.com/

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