The idea of a Fair Use Policy is nothing new and has been enforced, albeit discreetly, by telcos on a case to case basis. Both Smart and Globe have their own version of the Fair Usage Policy for their network services, be it SMS, calls and mobile internet.
That means any or all of the “unlimited” SMS, calls or mobile internet offers that the telcos offer have a numerical limit. That means if you subscribe to unlimited SMS for 1 day and you send out 1,000 messages in 1 hour, you will be cut off by the telco. Same is true with voice calls and mobile internet.
This measure is done to prevent abuse of the network. Besides, we also don’t want SMS spam or email spam right?
Of course, these Fair Use Policy has their own specifics on what is acceptable and normal usage. Smart has made it a standard to have new subscribers sign a waiver stating they agree to these FUP. Globe has a similar one 12 but it’s on fine print.
Here’s the information we have on both Globe and Smart Fair Use Policy. They are lifted from their website, subscriber contracts and waivers.
Base don surveys from different postpaid subscribers of both Smart and Globe, these restrictions are not really observed. That is why we have folks who are still able to use their LTE connection way beyond the one indicated in the FUP (so lucky you if you are one of them who are heavy users but still enjoy the unlimited LTE speeds).
Our understanding is that this FUP are put in place as a legal safeguard to immediately allow the network or the telco to take action in cases where there is blatant disregard or exploitation of the network resources. We’ve personally experienced and recorded what happens if you reach your data cap (see story here 33).
Note though that there are exceptions to this FUP. Smart considers data roaming as an exception since you are billed by the KB or MB by the partner carrier. Globe exempts PowerSurf from the 1GB per day limit since that promo has its own bandwidth allocation.
And based on our research from all 12 or so other countries that we’ve visited last year and used their mobile internet, ALL of them have these Fair Use Policy. It’s only a matter of how much SMS or bandwidth is actually considered normal use.
Our suggestion — call a spade a spade. If it’s 3GB per month, then call it 3GB. If it’s just 1.5GB allocation, don’t call it unlimited. That’s how they do it in other countries.
YugaTech.com is the largest and longest-running technology site in the Philippines. Originally established in October 2002, the site was transformed into a full-fledged technology platform in 2005.
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hays says:
sana nga ganun na lang.. kesa paasahin mga subscriber nila.. umaasang unlimited.. pero di naman unlimited.. tama yung kung tawagin na lang na 3gb plan, 10g plan and so on.. di unlimited na me limit naman..
??? says:
It’s still unlimited naman daw eh… yun nga lang may connection ka nga pro SUPER!!!!!!!!! bagal nga lng… dial up ang dating. hehehe!
Sa prepaid nga unlimited daw pro pag umabot ka sa limit totally mawawala connection mo eh… hay…
GlobeUser says:
I’m currently subscribed to Unlidata plan of Globe. And admittedly I am one of the *really* heavy users. And yeah. Just so you know, I’m still connected to the LTE network (3GB for Cellular Data Usage since 1/24/14 9:59PM) but experiencing REALLY slow connection. So I couldn’t classify myself if Globe kicked me out of the 4G network or it’s just my device having problems.
david says:
hi, I as well experience the same thing, I think, di nmn mwwla ung signal na 4g or 3g sa phone naten, but on their side, they will limit your speed to 2g, not by changing your network (4g,3g,2g) but by applying bandwidth limiter to your connection. sometimes, you can have lte network, pero pag sobrang dami kayo sa area, you can have lte network but 3g speed, so I think prang ganun. i still have hspa+ on my phone, pero 2g speed na, and it’s frustrating..
jego207 says:
kailan pa na implement ito, sir?
jessie somosierra says:
A very fair observation. We really have tolearn the language the telcos used
angelica says:
And smart is stupid in making commercials promoting to text all 70 million subscribers just like luiz manzano did. Tsk tsk
ariel says:
kasi iniisip ng mga telcos na to na bobo at mangmang ang pinoy, kasi nga naman 98% ng pinoys are so poor kaya automatic na sa telco na isipin ang mga ito ay tanga at mangmang bobo ika nga kaya nga nananalo ang walang pinag aralan (college or HS degree) ng pagkapresindente o senador dito sa pinas, sino ba ang nagluluklok nito? kundi yaong mga mangmang at bobo na sa kasawiang palad 98 porsyento ng mga pinpoy, kaya wag na magtaka kung bakit ganyan yang telco (smart at globe) unli data daw at LTE pa at unlitext, kuning kuning di naman totoo kasi inisip na nila yan BOBO at tanga ang pinoy kaya mauuto mga yan dont worry nga daw sabi ng mga bigshots sa kanila…
JD says:
Actually, even without FUP, broadband speeds are throttled almost every other day even if you do not reach the daily bandwidth cap they have set. I am using both Globe and Smart for three months now and I must say that it is somehow impossible to reach those caps because of poor signal strength in our area. Kaya lalabas talaga na unlimited siya.
Kidding aside, how about South Korea? Do they have FUPs too given the fact that they have the highest average broadband speed in the world?
phonebuddy says:
LTE here is priced per MB or GB per month. Ang unli lang is 3G and clear yun upon subscription pa lang. Mas mahal ang LTE sa phone kesa sa mobile wifi. 1GB data sa phone cost about 700 pesos while 10GB on mobile wifi is only around 500 pesos.
Benchmark says:
I agree…instead of calling it unlimited, call it nalang 3gig data or 10 gig data…teka, di ba yan yung tinatawag na bucket pricing ba? (Did i said that correctly ? Basta ganun…may bucket na word).
Well sa akin lang naman, if they say 3g connection, sana consistent naman…atleast kung bumagal man, consistent speed. Hinde yun bumagal na, tapos below 80% pa yung speed bagal. Hays!
Schezo says:
If worse comes to worst, could they at least put a 3G data cap only during peak hours?
chacha says:
panloloko sa ads, alam ko pede idemanda ng class suit yan eh…
Jed says:
That’s true! Class suit dapat. Maraming mage-enlist diyan. My Globe net connection hasn’t even gone beyond 1mbps for almost a year, paano kaya ako makaka-use up ng 1GB tapos ililimit pa ako to 2G?!
Halatang ginagawa lang nila yan para mapilitan ang mga tao na mag-avail ng mas mahal na service nila eh, sa website pa ng “Fair” Use policy nila, “It pays to be responsible mobile data user”? What the fuck???!! Service niyo yan, kami subscribers are responsible? Why not admit the truth Globe. GLOBE CANNOT DELIVER so pinapasa nalang sa consumers. Anong pinagkaiba niyo sa Meralco?? Pareha lang ang Ayalas sa Lopezes!
I say, there needs to be an outcry for the revision of Consumer Protection Law because Telco’s abuse consumers!
Bong Rapist says:
grabe nman ang smart kapag na over sa limit use ang data binablock na nila yung sim ang resulta bibili ka na nman ng bagong sim para makapag internet.
Abu says:
Hindi naman totoo na nag bloblock Smart pag lumampas sa limit.. Saan mo yun nabasa???
Sim deactivation says:
This has actually happened to me a few times. I buy a sim and I use it. Mind you I don’t torrent I just play MMOs. After one week of use, the simcard will be deactivated. As in parang nag-expire na card. Walang signal. Pero makikita mong sadyang blocked. Kasi kapag pinapasok mo yung sim sa bagong phone magkakaron ng signal ilang seconds tapos mawaala na. Ganun palagi. Mga 3x na nangyari sakin. Smart Buddy prepaid. Kapag expired naman na sim kahit isaksak mo sa bagong phone (bago as in nde pa nagamitan nung sim na yon) no signal agad makikita mo eh.
poppy says:
“This measure is done to prevent abuse of the network.”
Magkano kaya binayad sa yugatech para maging ganyan ko-positive sila sa article na ito… FUP is just an excuse by the telco not to upgrade their infrastructure…
Saka anong bansa kaya tinutukoy ninyo na may FUP… The last time O visited US and AU, wala naman…
name says:
US has a FUP. Their carriers specifically identify the cap of their plans. In fact, unlike here in PH, they protect their IP so downloading movies using your mobile data is a no-no. Ang hirap Kasi Sa IBA, masyadong abusado kaya telcos are forced to implement this.
Abe Olandres says:
Most probably you were just not reading their FUP in US and Australia.
* Vodafone AU FUP: http://www.vodafone.com.au/aboutvodafone/legal/fairusepolicy
* AT&T US Data Throttling: http://www.mobileburn.com/18794/news/att-changes-top-5-policy-warns-before-throttling-unlimited-data-speeds
* AT&T US Top 5% Data Users: http://news.cnet.com/8301-30686_3-57347331-266/are-you-in-at-ts-top-5-percent-of-heaviest-data-users/
* T-Mobile UK Terms & Conditions: http://www.t-mobile.co.uk/services/terms-and-conditions/
Pwe says:
kaya nanloloko ang mga telco dahil sa mga katulad nito eh.
brod, researc research muna
tobimagwire says:
nadale mo. Dapat talaga naka indicate sa mga Plan nila yan, unlisurf pero may limit? ano yun hehe
dapat ilagay nila yung totoong presyo ng unlimited. kung 5k eh di 5k
tobimagwire says:
katulad nitong booster nila 1gb sa 499, so kung 3GB eh di 1500, wala ng unlisurf para walang mag expect, pay what you use parang kuryente
http://64.19.142.13/www.globe.com.ph/image/image_gallery?uuid=95c02b63-9f2f-4c27-b89c-45e01c9e7beb&groupId=7122541&t=1389344944688
david says:
yup, dapat nga ganyan… kesa naman ung case ko, prepaid dati, may cap na 800mb per day, advise ng taga globe mag postpaid daw ako, para walang cap, tapos, bigla bigla, may cap na ako. I have been enjoying my internet for the past year as postpaid, walang cap, nakaka dl ako ng 6gb sometimes sa isang araw, tapos bigla bigla meron na. hindi tumutupad si globe sa pinagusapan. sana kung nung una palang sinabi niyo na, d na ako nagsubscribe sa inyo globe.
bored says:
Instead of 2g they should make it 3g. In the long run hspa/hsdpa/lte willbe a common feature on a smartphone
dackku says:
Ditto. Being forced in using 2G connection is like receiving torture in medieval age: slow and painful.
Tess pinga says:
As far as i know, throttling is only implemented during peak hours (i.e. Night, weekend), that is why users are stll able to enjoy internet at decent speeds, despite reaching the cap.
Also, i think telcos are right in saying that the plan is still “unlimited”, coz u are still able to connect after reaching the cap, albeit at 2G speeds. Meron lang sana idagdag na like “unlimited: 3g/lte @ 3GB, 2g in excess” hehe
Yusuf says:
On prepaid: Globe has 800 MB/day (Smart doesn’t impose a cap). Both network includes LTE/HSPA+/3G.
Anon says:
This idea is stupid. A lame excuse for them not to upgrade their network infrastructure. Don’t implement LTE if you can’t handle it. F*ck these bastards who keep on introducing new technologies, but can’t even fix their old ones.
ariel says:
pasikat nga! para sabihin na LTE na sila eh, i am here in gensan would you believe walang LTE signal dito? walang silbi ang ipone 5s gold ko! problem is i noticed my old ipone 4s who uses 3g mas mabilis pa noon kesa dito sa ipone 5s siguro kasi ipone 5s was intended and made for LTE at kung mag 3g kaloka ang speed hayy! di ko mailipat ang sim ng plan ko kasi nga nanno sim na tong lekat na ipone 5s eh micro sim ang luma kong 4s kakainis!
Rob says:
Question:
In Android, diba we can choose our network mode? WCDMA, GSM only or Both.
Will it help if I only choose WCDMA? Para makuha ko lang ang H/H+ signal
Daniel Morial says:
Yes but when you are in a 2G-only area, you won’t get any signal. Plus, it consumes more battery.
Diorarat says:
I think fair naman. Amp kasi may iba todo Dl isang katutak na series sa torrent. Nakakabagal ng mobile data lalo na sa ibang areas. Accordingly naka gamit na ako 5gb sa data within cut off ko pero speeds ko nag throttle padin sa 1mbs sa ibang areas under globe. Sa smart malaki na throttle down. Sa smart maraming bull S. Sa postpaid niya pinacut ko kaagad. Hindi worth it sa smart kahit mas malakas talaga network niya sa Metro manila in general.
KT says:
This is a classic Bait and Switch, they should impose this new Policy on new subscribers. This wasn’t what existing subscribers signed up for. I was supposed to have UNLIMITED LTE surfing! It should have been 3GB of LTE surfing and unlimited 2G surfing per month. FALSE ADVERTISING at its finest.
david says:
exactly the same point na sinabi ko sa globe customer support. Existing users should not be capped, when they’re told in the first place na unlimited and service pag postpaid, at walang capped. Prepaid lang ako dati, when I learn na merong cap ang prepaid, I immediately asked globe, they advised me to get postpaid para walang cap. I enjoy no capping for the past 12 months, until knina, bigla nalang may cap, which is very disappointing. kung iimplement nila ung capping, okay lang naman, basta sa new subscriber lang, pra may choice, like mag-sign ng waiver na agree sila doon sa terms na un. else sana di na lang ako nagpostpaid, 800mb sa prepaid times 30 days, = 24gb ng data sa isang month kung postpaid. eh bakit nga ba nila sasabihin ang totoo, edi walang nagsubscribe sa knila…haaayyst…
kkk says:
This vid might shed light on “Why data caps suck”
http://www.youtube.com/watch?v=uyuIiG4c4Go
Globe tattoo user here. Maybe not for long
SUN CELLULAR says:
sun broadband lang ang may tunay na unli and walang capping! pero wag na kayo sumali sa sun, jan na kayo sa globe and smart. kame2 na lang sa sun. hahaha
Easy E says:
ditto. been with SUN for almost 8 yrs already. no regrets, just love. :D
Isel says:
Instead of putting a cap on legitimately paying subscribers, why aren’t they going after those illegal connections? Those are the ones who are truly hogging the network.
abnkkbsnplko says:
Sa Australia di pwede ang false advertisement kasi meron dung Telecommunication Ombudsman kaya ang mga australians malakas ang loob magdispute sa mga telcos. Dito kasi wala, kung ano lang ihain satin, tanggap lang. Wala naman tayong magagawa e. :/
rye says:
May nakausap ako sa Globe chat kanina. Sabi ko since nag-plan ako ang connection ko is between 200 b/s to 15 kb/s lang. Then the usual stupid process, tinanong kung may troubleshooting keme keme akong ginawa. Sinabi ko sa kanya in full details. Then nagtanong ulit ng gasgas na question…Location. after nun sasabihin na “Sir wala pong problema sa locatuon nyo at working and stable ang connection nyo. Di nyo din po nagagamit yung 1Gb na limut per day”. Sabi ko. “Nagiisip ka ba? Tingin mo mauubos ko yung 1gb per day na yan sa connection ko? Eh tweet nga hindi ko ma-send?”.
That’s how STUPID their customer service is! Iniisip nila na lahat ng nakaka-experience ng mabagal na connection eh nagdidiliryo lang.
ariel says:
sir, kasi binayaran sila na ganun isagot sa mga nagcocomplain, ika nga scripted lahat ng mga sagot dahil nangyari din sa akin yan maginquire ako kung bat ganun kabagal ang koneksyon ko parehong pareho po ang mga tanong sa inyo ganun din ang tinanong sa akin…mga call centers agent mga yan binayaran ng globe at smart sa mga sasabihin nila …ang ikininakbwisit ko yung sasabihin sa yo tapos mong tumawag ng sangkaktutak na beses ganito “sir sorry po talaga wala po tayong magawa sa ngayon tungkol sa problem nyo rest assured tawagan po namin kayo sooner na mafigure out ang problem nyo” ikaw tong nganga sa kakahintay ng tawag nila tas isa, dalawang linggo dumaaan walang tumawag sa yo kakainis talaga!
Diorarat says:
If you think that’s bad sa smart mas puta pa mga customer support. Nung unang lumabas lte unlimited nagapply ako hindi gumana sa akin Pero na charge sa bill ko. Nagcomplain ako sa nearest store where sinabi sa akin in a polite way to “fuck myself tanga ko wala ganun Promo hindi mo na mababawi pera mo!! ” stay away from smart, mas maganda coverage nila and all but they are full of shit, nacucut line ko once a month minsan for no reason.
olats says:
Walang kwenta naubos na yun 1GB sa nood lang ng twitch streams. tapos hindi na magamit yun 2G internet sa sobrang bagal. kahit facebook nahirapan magload. parang kailangan ibalik na yun WAP sites para lang makapag internet ng maayos. tapos kung seryoso pa yun 3GB, parang 3 days ka lang makakapaginternet.
good luck kung may maiwan pang subscriber ang globe
sipsip says:
Parang biased naman sa globe yun website na ito.
Sendo says:
Sa smart, meron silang 995 a month 2gb data plan at meron silang 1,200 a month totoong unlisurf plan.
Ang globe, nagsisinungaling sa mga advertisements nila. Unlimited 3G internet binayaran ko. Hindi unlimited 2G.
light bringer says:
taga globe ka no?
Concerned citizen says:
This shouldn’t be the case, GLOBE you’re trying to implement a fair usage policy for users which are utilizing your network. We are trying to get what we paid for. If you think we are stressing the network then, I think that’s the challenge where you need to come up with a better service by updating your systems. In the future don’t give out false advertisements just to get a lot of clients and came up short on your end of the bargain.
cagalli says:
What future? Start of the downfall….
Kami says:
i am a smart postpaid subscriber. unlimited mobile internet.
i notice talaga na during the day at the office, sobrang bilis ng connection ko, although hindi LTE dahil hindi naman LTE yung plan ko. then mag slowdown xa eventually. i dont know if it s the capping as mentioned. pero atleast, unlimted mobile connection pa din naman.
satisfied na ko. yun lang, pag sa house na namin, sobrang bagal, i think its our house construction, naobstruct nya yung signal.
going back sa issue. i decided to subscribe sa smart dahil yung globe may cap. hindi na magamit after the 800mb.
westbluef says:
I think this is the time the government should step up and regulate these false adverts. Though it may be a fact that they can be easily manipulated by influence or by money, if the voice of the people is strong enough, something may be done about this. At the very least these false adverts may regulated.
alienrockstar says:
tricky part itong sa globe.. sa ipad mini plan nila you can only download a file not more than 50MB in file size. But if you use its personal hotspot setting and connect it with a laptop you will have unlimited data. Ginagawa ko to before kapag ng totorent ako sa laptop. In 3 months naka receive na ko ng 15GB worth of internet data.
olats says:
bagong implement ng globe yun 1GB cap sa postpaid nila. try mo mag1GB ngayon. 2G speeds, hindi man lang ginawang EDGE/3G speed. 40KBps gusto ata ng globe bumalik sa WAP internet.
david says:
hi, alienrockstar, don’t be offended, share ko lang… 50mb limit, is not carrier dependent, it’s the iOS limitation. Ni-lilimit tlga ni apple ang download to 50mb, pag hindi ka wi-fi connection… unless of course, you have it jailbroken… share lng poh no offense..
Easy E says:
I am a happy sun subscriber. Walang LTE pero ayus ang 3G service. Minsan may mga times na mabagal ang speed pero generally ok naman. We can even use smart’s network kung wala ang 3G service ng Sun. (Disclosure: I haven’t tried Smart/ Globe 3G service. 7yrs na sa Sun).
Yusuf says:
What are your typical speeds? And, can you download torrent files?
A1 says:
Natry niyo na magfile ng complaint sa ntc? Magfile din kayo para gawin ntc. Madali sa site nila magfile
ANON says:
at yung word na ” UP TO” Matagal na pinagbawal internationally yan.. di parin yan sinusunod dito.. mandated ng FCC yan.
Nameno says:
Dapat mag file ng case ang netizens para ma issue-han ng TRO regarding sa policy na to. Dapat rin imbestigahan baka may buwaya dyan sa NTC gaya ng case sa Meralco na may suspect na buwaya sa Energy.
Just Sayin' says:
I dunno if i understood it correctly. A lot of us is upset because we were not told of the limit when we subscribed to unlimted surf plans of both smart and globe. But then again, they used the words “UNLIMITED MOBILE SURFING” and “WITH SPEEDS UP TO 42 MPBS.” I think, that alone is a let go that they will let you connect to the Internet without interruption using your mobile phone but at speeds they determine. Hence, the disclaimer at the end of every advertisements: speed of *blah *blah with 80% reliability.
Technically, if you use these words in their strictest manner, they’re like saying that regardless of the speed, ur connected to the internet, anyways.
Just sayin.
david says:
hi JUst Sayin’
you have a good point. however, paano naman ung mga customer na katulad ko, na i specifically asked kung may capping but was told na “No Sir, only Prepaid has capping” hindi ba unfair yun? Kasi if they just told me na may capping in the first place, I should have just stayed as prepaid. My reason for subscribing to postpaid was to avoid capping, which is present in prepaid, which I clearly asked, but was cheated…
rei says:
Ako din sun subscriber before for years. Nag shift ako sa globe postpaid kasi sinabihan ako na walang cap sa postpaid. Now they are denying saying it. Its my word daw against their word. Sinungaling talaga globe. Pero im sure may nakausap ako sa 211 nila, sana ibigay nila recordings namin para maisupalpal ko sa kanila kasinungalingan nila.
david says:
buti ka pa rei, may panghahawakang recordings atleast, ako wala. i have been encouraged by folks from globe robinson’s galleria, and finally from sm north edsa. My claim to them was:
Me: may limit poh ba talaga ang prepaid stick kahit na unlimited 50 pesos subscribe ko?
Globe: Meron poh, 800mb per day, kaya mag-postpaid na poh kayo, walang capping
alBoNg says:
plano ko kumuha ng unli data plan sa smart..
unlimited nga ba ung data?
consistent ba speed?
for example nagdodownload ako, lets say 1080p movie 2.3GB x 3 = 6.9GB na, ndi ba yun babagal?
or sa panahon ba ngaun ung tinatawag nilang unlimited “data” is unlimited “surf” nalang?
reply pls
Noir says:
I just got this text.
I applied for UNLI surf 50 at 10:54 PM. Then at 1:27 AM I got the text that i used my 1 GB UNLI lmit for the day. I called Globe and they said i have to wait until midnight(This is still early morning)
SO i just wasted 50 PHP. THAT SUCKS!?!?! I paid for UNLI
Lazlazuba says:
Pinapakita lang ng mga telco na pera pera lang yan.. kung gusto mo na mas magandang service magbayad ka ng malaki kung hindi magtiyaga sa FUP na yan!!
mark says:
unahin sana nila ung mga hack connection bago tayong mga lehitimo..
regarding sa smart may bad experince na ako kaya aayaw kona..
plan 2000 unlidata plan with free n8
but na charge parin ako… WTF.. kaya ayaw ko na mag smart
balantoy says:
for heavy users: have a set of sim cards for your heavy usage and an optional sim cutter for your sim slots.Download all-you=can:)
Squirt says:
wait lang. sir/s verify ko lang:
“1GB per day, 3GB per month…”
So let’s say ang naconsume ko for Day1 is 990MB, Day2 also 990MB, and Day3 also 990MB, it means I have 30MB left for the rest of the month to enjoy 3G?? Then pag naubos ko na yung 30MB eh 2G na lang ako until pumasok ang Month#2???
eh di mas ok pa pala yung dati nila na 800MB a day pero walang limit per month.
Loy says:
That is correct. Walang kwenta so ngayon mahinang mahina connection natin. Wala na yata tong pinagkaiba kung mag prepaid tayo.
Loy says:
This is really crap. What’s the use of your LTE connection if we are only allowed to use at leat 1GB a day? #GlobeSucks Downgrade nyo nalang ang LTE nyo to HSPA+. We can’t even enjoy that. You should change your adverstisement. This is no longer unlimited. Unlimited kasi nga may 2G pa? Eh di nga nakaka load halos ng fb at instagram. You guys should understand the side of your customers. Andyan pa yung customer service nyo na majority ay walang alam. Might as well correct your customer service rather than try to ruin your customers previledge.
Loy says:
This is really crap. What’s the use of your LTE connection if we are only allowed to use at leat 1GB a day? #GlobeSucks Downgrade nyo nalang ang LTE nyo to HSPA+. We can’t even enjoy that. You should change your adverstisement. This is no longer unlimited. Unlimited kasi nga may 2G pa? Eh di nga nakaka load halos ng fb at instagram. You guys should understand the side of your customers. Andyan pa yung customer service nyo na majority ay walang alam. Might as well correct your customer service rather than try to ruin your customers priviledge.
Loy says:
This is really crap. What’s the use of your LTE connection if we are only allowed to use at leat 1GB a day? #GlobeSucks Downgrade nyo nalang ang LTE nyo to HSPA+. We can’t even enjoy that. You should change your advertisement. This is no longer unlimited. Unlimited kasi nga may 2G pa? Eh di nga nakaka load halos ng fb at instagram. You guys should understand the side of your customers. Andyan pa yung customer service nyo na majority ay walang alam. Might as well correct your customer service rather than try to ruin your customers previledge. (Sorry for the spam. Just corrected my spellings.)
Autobot says:
This is very unfair, Globe users should report this to NTC. The daily limit of 1GB is tolerable, as long as you would get the normal speed back the following day. But 3GB limit per month is totally absurd, then you would suffer with extremely slow 2G signal for the rest of the month. So what’s the point of getting an “unlimited” data plan, might as well switch to prepaid powersurf promo.
Jae says:
Exemption pala sa Smart and BIS wahahaha mag smart na alang ako para sa Blackberry z10 ko hehehe
Mark says:
i already filed a complaint here.
http://www.ntc.gov.ph/complaintpage2.php
file din kayo para may gawin naman ang NTC about this.
Ligrev says:
Sila kaya, magkaka-cap din?
http://www.digitalspidey.com/2013/11/san-miguel-corporation-to-start-mobile-telco-business-in-2014/
Don says:
My friend started a petition against globe’s FUP. Please support if you’re a fellow frustrated globe mobile internet subscriber.
https://www.change.org/petitions/globe-broadband-business-dsl-wimax-fup-policy-remove-the-fup-policy-on-all-globe-dsl-business-plan#share
Don says:
https://www.change.org/petitions/globe-broadband-business-dsl-wimax-fup-policy-remove-the-fup-policy-on-all-globe-dsl-business-plan
vhortex says:
I don’t know why you are complaining with Globe’s FUP. It is transparent and it was announced unlike what Smart and PLDT did.
My globe wireless connection have a daily cap of 3GB and I was being given 130% of advertise speed. On FUP speed, I am on 0.60mbps.
On Smart/PLDT wireless, 0.20 is the common speed except this christmas where my speed was fixed at 1.7mbps down and 0.30mbps up.
I also noticed that a lot of Globe wireless connection complains points to a consumable plan package.
victor says:
Wala po kwenta itong site na ito –
http://www.ntc.gov.ph/complaintpage2.php –
kase hindi sya nag su-submit. Check the code..form lang yan para masabi ng NTC na pwede magreklamo online.
paul says:
actually meron syang javascript(AJAX) na maghahandle ng submit kahit na puro div lang sya,
tingin din sa section kahit walang tag pwede ma handle through javascript ang requests
Mark says:
actually this page works. NTC replied to me and will look into this situation daw.
SmartSubscriber says:
I have been a Smart unli data postpaid subscriber for more than a year and believe me when I say walang data cap sa Smart. There was a time I needed to reformat my laptop and downloaded 20GB worth of installers in less than 8 hours using their 3G connection. The speed is also reliable in most areas. :)
Wag kayo lumipat please. Baka dumami ng sobra yung subscribers nila then i-implement din nila yung data cap. :-|
NotSoGullibleSub says:
Wow! Anong kalokohan ang pinagsasabi mo? 20GB worth of installers? Mother computer ba ang nireformat mo?
Heisenberg says:
sigurado ka wala cap sa smart??? 4 years na ko dito at ngayon lang ako na bwisit
TangaKa says:
Sinong niloko mo, smart fantard?! 20GB in 3G in 8hours? ASA KA PA.
SkepticalPasserby says:
See, there’s this thing called a transmission range: 3G networks on average can only reach up to 2 Mbps. (That’s 2 Megabits per second for those who annoyingly ignore capitalization.) At its peak rate, a 20 GB bundle of installers would take over 20 hours to download.
Let me break that down for you:
20 Gigabytes = 163840 Megabits
Take the total of 163840 Megabits and divide it by your rate: 2 Megabits per second (simple math) and you get a whopping total of 81920 seconds to download your installers.
81920 seconds = a little over 22 hours
Unless I’m terribly mistaken with the peak speed for 3G networks, I will not be inclined to believe you managed to download 20 GB of data in 8 hours on a 3G network connection.
vhortex says:
Don’t know what you are saying. Are we on the same planet. 20GB in 8 hours? The only way for you to reach that speed is when you are downloading at 7-8 megabits per second without overhead. It is very impossible to reach specially that Motorola canopies can only support up to max of 7 megabits. A wimax device can’t sustain a 7 megabits connection without a high overhead.
No FUP? Did you ever checked their website.. 4 out of 7 Smart/PLDT subscriber are capped without any reason and this includes me until we get a heated debate over and over again which resulted in a refund almost equal to 7 months of use.
raion says:
That actually depends on your location. I get a stable 5.5 mbps connection and am able to download the same amount of load as SmartSubscriber is in roughly the same amount of time. Took me a bit over 5 hours to download the NBA 2k14 iso.
raion says:
and btw. I’m using the 7.2 mbps smart rocket plug-it stick.
Tamblot Tambachoy says:
Actually, all Telco’s offer stone age service offerings and all have that FU policy in place!
eto yung sa pldt
myBro FU policy: http://pldthome.com/mybro-fair-usage-policy
PLDT landline plus FU policy: http://pldthome.com/plpfup
acidzerocool27 says:
problema na ng globe at smart yan. kuha sila ng kuha ng subs.. ayun network congestion ang bagsak! tapos di sila mag upgrade ng network or kumuha ng additional bandwidth para sa incoming subscribers, sa madaling salita existing subribers ang matatamaan.. ngayon nag implement sila ng pakulo nilang fair use policy.. kalokohan di ba? 2 big networks.. nagkakaron ng network congestion.. hindi na dapat problema sa knila yan… multi billion na companies sila.. tapos ganyan?! hahahaha. I guess pati pldt cguro may problema since sila naman main carrier ng globe.. smart.. sun buong pinas! gudluck na lang sa ating lahat!
mac says:
globe???!!! a lot of BS. unlimited plans with LIMITS? langya may 23 months pko sa inyo sa last recontract ko. pa disc ko n lng kaya tas parang jip lang na 1 2 3 sa pamasahe. mga walang kwentang gahaman!!!! im paying 1799+ monthly ang i get this?! wtf. HOY NTC TITKLOP NA LANG BA KAU JAN? IBOYCOT ANG GLOBE. TEMP DISC MA TESTING NG MAWALAN SILA REVENUE NG ILANG BUWAN!!!!!!
Marlon says:
30Gb/month
DATE: January 30, 2014
TICKET NO.: 1401301717
TRANSCRIPT:
Seerium:Name: Marlon,
Harley Albertson Magtuba:Hi! This is your live chat agent. How may I help you?
Marlon:good day
Marlon:regarding your data FUP is it really 3gb per month
Marlon:so if i used 3gb on 3 days im stuck with 2g for 27 days for the entire month?
Harley Albertson Magtuba:Sir Marlon, effective January 26, 2014, Globe will be implementing the
Fair Use Policy on Mobile Postpaid customers subscribed to unlimited data plan or promo.
Marlon:i know but with the 3gb per month
Marlon:if already used 3gb in 3 days, the remaining 27 days i’ll be stuck with 2g speeds correct?
Harley Albertson Magtuba:Globe’s Fair Use Policy is implemented to make sure that all our
subscribers get to equally share an enjoyable mobile data experience. This policy is designed to
protect those who might be affected by the few subscribers who use our service/promo for activities
other than its intended use.
Marlon:dude my question is answerable by yes or no
Marlon:no need to copy and paste your FUP
Marlon:so again for the 3rd time
Marlon:will i be stuck on 2g speeds for the rest of the month if i consume 3gb in 3days.
Marlon:???
Harley Albertson Magtuba:No.
Marlon:so basically its 1gb for 1 day right
Marlon:then i resets on midnight
Marlon:dont get me wrong. i think its about time that your company is enforcing its policies
Marlon:i just want to understand this clearly so i know the limits
Harley Albertson Magtuba:That is correct.
Marlon:if thats the case then i have no complaints
Marlon:1gb/day is enough for my mobile use
Marlon:its more than enough anyway
Marlon:so just to clarify 1gb per day then resets on midnight
Harley Albertson Magtuba:Yes 12:01 AM.
Marlon:thank you. thats all i need
mac says:
tsk tsk e bakit mabagal p rin ang net ko, wala pa akong 1gb since last midnight, pero usage ko since dec 17 is 28 gigs na. ayun yung start ng bill cycle ko. nakakaloko n sila. globobo talaga
Juan Paulo Ducut says:
no, 3gb is it, if you reached it already, you’ll be stuck to 2g speeds.
Juan Paulo Ducut says:
This means customers on an internet promo and plan who exceed 1 GB a day or 3 GB per month (whichever comes first) will experience browsing at 2G speeds.
www.globe.com.ph/surf/fup
tae says:
ang tanong mo sa CSR, ikaw rin ang sumasagot,,hehe.. kaya ang tipid tuloy ng sagot ng mga putang inang CSR na yan mga bobo…haha…,,
Juan Dizzy says:
Dapat kasuhan din yang Globe kasi misleading advertisement. For instance, yung add nila for iPhone 5c/5s:
http://www.globe.com.ph/iphone5s/offers
Nakalagay Unli LTE Surfing… How the F naging unli LTE yun kung gagawin ka ding 2G. Come on Globe, try make sense naman.
Tsaka wag nyo kasi ubusin resources nyo pambayad ng TF nila kris aquino et al. Dapat gamitin nyo pang improve ng system nyo para maka accommodate ng mas maraming subscribers. I don’t mind kahit si pokwang pa gawin nyo image model; as long at you deliver, I am one happy customer.
Juan Dizzy says:
Dapat kasuhan din yang Globe kasi misleading advertisement. For instance, yung add nila for iPhone 5c/5s:
http://www.globe.com.ph/iphone5s/offers
Nakalagay Unli LTE Surfing… How the F naging unli LTE yun kung gagawin ka ding 2G. Come on Globe, try make sense naman.
Tsaka wag nyo kasi ubusin resources nyo pambayad ng TF nila kris aquino et al. Dapat gamitin nyo pang improve ng system nyo para maka accommodate ng mas maraming subscribers. I don’t mind kahit si pokwang pa gawin nyo image model; as long as you deliver, I am one happy customer.
kornikz says:
dahil ito sa FREE FB nila. kaylangan nila ng
bandwidth. this is too familiar remember nung ng boom yung globe GCASH?
and they got too greedy about it. and want more money to do a
transaction via GCASH, now GCASH IS DEAD… right now eh cguro nakita nila
potential ng free fb sa mga prepaid users. (via the borrowing system)
kumikita sila kahit not outright,pero pag nagload na automatic bawas na
yung hiniram mo. now neglecting your postpaid user will be damaging to
your image of best postpaid service. and you whole postpaid user will
dwindle like your GCASH users!
I hope smart will make a jump about this and offer a no cap service, I
bet they will double or triple their postpaid account.. corporate globe
being greedy again!
cagalli says:
Correct! Can not wait to finish my contract next month!
Heisenberg says:
sad to say but mas nauna pa ang smart nag ka cap!
theSandies says:
Why do you call your service “unlimited” when it’s not really unlimited?
Please note that the unlimited offer was intended for personal use only. NTC rules that promos are subjected to Acceptable Terms on Fair Use of Globe.
We reserve the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allowing us to fully optimize network capacity and maintain the quality of our services for you, our valued subscriber.
Bulacan101 says:
Yugatech, instead of criticizing this policy, it seems you even agree with it. CNET.com, whenever Verizon, AT&T, etc., does something like this, they become very critical of the telco’s actions and make critical articles about them. But not you, Yugatech. Oh now I know, your friends nga pala with some Globe people, that’s why!
globe sucks says:
Hindi rin nasusunod ying 1gb per day. Kalokohan nila. Boycot na to.
emaNoN says:
I believe Smart’s volume-based ALWAYS ON internet buckets are not subject to FUP or are exempted from throttling.
knyckz says:
Then in reality there’s no such thing as UNLIMITED…
Ben Astorga says:
Does the monthly limit mean if I reach the 1GB/day for 3 days I’m throttled the whole month?
saddam says:
hahaha, cut-off ko na yung globe tattoo postpaid plan ko …2g ang babayaran ko para sa 1 month kung magagamit ko na ang 3gb limit ….wtf
notoglobefup says:
Wala bang online petition for postpaid mobile subscribers? Yung petition is for business plans pero tayong ordinary postpaid subscribers who are paying fair and square na nag sign up for unlimited lte or at least 3g connection e niloloko rin ng Globe! I’m sure most of you are still on their lock up period. This is not what we signed up for. This is one unfair.
Diorarat says:
Philippine telecoms are all full of b.s. I think if there should be complaints it should be about the cost of services here. Philippine telecoms say that their prices are competitive because it’s similar to that in the US. But comparing them, the US has one of the most expensive telecoms but at least they boast speeds that are twice as fast as what we get here. In short not only do these telecoms are f*ing expensive but they are dinosaurs and now they are putting caps on the max data. How is it possible that our lte is slower than hspd of other countries? Something is wrong with the way things run here.
Bry says:
para sa Globe at Smart sana wag na gamitin ung word na unlimited kung limited naman..kung kailangan naman taasan nila yung price nila para sa unlimited taasan nila kesa lokohin nyo ang mga tao.. na iintindihan namin yung problema sa network.. gusto lang ng tao yung tutuo kung..
Boycute says:
Kung ma ka comment kayo magaling na kayo buti nga may mga telecom pa para maka communicate sa mga minamahal natin….
Richard says:
Dude its just a matter of paying something you’ve purchased
Unli data plan/Unli LTE plan is far way different on every aspects from
Capped Data/Internet plan,the word prerogative cant be used here as well globe reinforced FUP on every user of their service while initially they said that its Unlimited and i bet you know what this word means.
You cant say that we should be thankful to telcos mainly because we can communicate with our loved ones, we are paying for the services they are offering and this FUP shit isnt part of the service that we’ve subscribed on the first place.
Richard says:
Well i dont mind having a 1gb limit per day as long as its per day, but having informed falsely with their BS unli data ads while having 3gb limit per month is shit! Telcos are like saying ok you fucktards enjoy our blazing fast speed internet(as they’ve advertised,)up to 3gb/1.5gb per month once youve reached the limit go ahead and stick your smartphones on your ass coz that shit will be useless for the rest of the month.
Its 2014 why offer a smartphone for your data plans if it’ll be throttled to a 2g connection? Why not offer a Nokia3310 so we can enjoy texting all we want 2G connection? Thats more primitive than dinosaurs ehh? (Figure of speech for those dumbass that will react)
Jeffrey says:
Just got a text message from globe that a reach my daily limit of 1gb. I was shock and immediately search about the FUP. There i find that if I exceeded 3gb a month then i’ll be on 2g connectiion for the rest of the month. Globe… Are you f**king serious!? You want me to pay 999php a month for 3gb usage? Oh like that’s f**king fair! I’ll give them two weeks to turn this around, after that, if this cap still there, then i’ll f**king cut my line off. How’s that fair for you greedy telcos!? Ginagawang gago mga tao dito eh! I signed up for unlimited data usage which by the way, you spent millions to advertise! 3gb a month… You guys must be sh!tting me right!?
notoglobe says:
Let your voice be heard. Sign-up for the petition:
http://www.change.org/petitions/globe-telecom-remove-the-1gb-day-and-3gb-day-limit-to-your-unlimited-data-plan-it-is-nowhere-near-the-word-unlimited-that-you-are-marketing
globeshit says:
mas mabuti sana kung 3% among the high data users. eh all subscriber base karamihan mga non-smart phone pa. Obobs talaga ng globe.
John Markus says:
Lets help one another to stop this nonsense from globe! Kung puro salita po tayo at wala naman tayong ginagawa wala tayung pupuntahan!
mark says:
http://stopthecap.com/2009/12/08/telecom-new-zealand-fined-for-misleading-customers-with-unlimited-broadband-offer-that-heavily-throttled-speeds/
kita niyo to dapat gawin din natin 2 sa globe e
janagirly says:
Nakainis naman….ang bagal talaga ng internet ng globe ngayon…. pano yung plan ko unlimited naman yun. Bakit ngayon may limit na… pano yan….. ganon na lang yun……. kainis ba….
Hmmm says:
Pabor sa akin ang FUP na yan dahil hindi naman ako masyado heavy user. Hehehe. At dapat lang kasi ang daming nagda-download ng movies sa Internet, inaabuso nila yung connection nila porke unli sila. Sagad-sagad kung gumamit. Buti nga sa inyo. Try nyo rin kasi bumili ng legal copies o mag-rent na lang ng DVD. Unlidata rin po ako pero I can say na fair user ako dahil I understand na may iba ring gumagamit ng service at nakakaapekto ito sa performance ng connection. By the way, I tried downloading 1.5 GB concert (though not legal. hehehe) na 1080p sa youtube pero okay naman siya at nag-download din ako via iTunes ng 1.24GB na iOS 7.0.6 at tuloy tuloy naman. Nagawa ko lahat yan sa 3G network, 2-bar lang ang signal, GLOBE. Samantalang sa SMART, sinubukan ko rin mag-download dati nung iOS 7.0.0 pero hindi nag-succeed at take note, mga 200kbps lang ang speed samantalang sa GLOBE umaabot ako ng 300-900 kbps. Also, 1.5GB ang cap ng SMART per month samantalang 1GB/day at 3GB/month sa GLOBE. Well, based lang naman yan sa experience ko. Kaya go lang ako nang go sa GLOBE! :)
OGAG K BA says:
PUTANG INA MO! OBYUS NAMAN NA EMPLEYADO KA NG GLOBE! FUCK YOU AND YOUR WHOLE FAMILY!
OGAG na OGAG says:
putang ina mo, fuck u bitch, kailangan naming ng fast internet speed para sa research namin! pakyu ka tanga
lester says:
Hooy peste ka… kasama sa benefits yan kaya nga nagunli mag download ka 100gb per day di dapat bagalan o limitahan…. kaya nga unlimited kasama yan sa banefits ng unlimited from the word itself UNLIMITED…punta ka saudi qatar bahrain at iba pa bansa kulelat ang pilipinas at pipitsugin ang network natin 21mbps po speed namin dito para sa pagkakaalam mo at nasa 50gb ang nadownload ko per day… kasi nga unli…. walang limit kaya di dapat limitahan… kung lilimitahan niyo dapat lang pasabugin ng NPA ang mga cellsite nio… haha….
lans says:
engot ka pala eh, fair use kuno, its just a word, maganda lang sa pakinig mo,, pero sa kanila its a moneymaking scheme pa rin, inadvertise nila “unlimited” yet it no where near unlimited eh sa browsing nga lang ang bagal bagal na, what more kapag download na? Marami ka sigurong pambili at pambayad sa wala,, thats right kase kapag nakasubscribe ka sa globe, smart or pldt is like paying monthly for nothing.
Keen Keen says:
ok sana… kaso lamang “unlimited” ang detail sa promo. so please wag nyo kaming utuin mag network providers !
pong says:
ok sana yan FUP na yan eh.. pero sana may option to subscribe per GB kung di talaga unlimited. kaso walang option na ganun.. kinocompare nila sa ibang bansa na nakaindicate sa plan mo yung amount of data per month, na pwede din i-upgrade, unlike dito ginagamit ang word na “unlimited”, pero very limited naman. kung madalas ka nagmomobile internet(even without downloading huge files). ako gamit ko iphone ko daily to surf the net, check fb ..etc. pero di ako nagdodownload ng huge movie(usually streaming lang sa youtube, pero narereach ko kaagad yang cap na yan, eh pano na lang yung time to upgrade na yung IOS or yung apps na minsan 400mb~2gb… saka legally download yun via Itunes, ang cap ng apps is 50mb, na usually may update 2-3 times a week. nililimitihan nito ang sulong ng technology.
Kenjie says:
Eh ako laging may nag lmemessage sa globe fair use policy tamalng naman anng bilis bagal pa nga eh 100
Kenjie says:
Eh ako laging may nag lmemessage sa globe fair use policy tamalng naman anng bilis bagal pa nga eh 100kbps per sec lng tapos magmemessage magiging 2 kbps per secc bagal ng globe nerereduce ang speed..
Kerpz says:
teka lang, medyo malabo yata ang nababasa ng iba o mahina lang talaga umintindi???? di ako maka smart nor globe. Ang intindi yata ng mga taong mahina ang kukutz sa UNLIMITED SURFING IS UNLIMITED DOWNLOAD RIN??? basa basa rin kasi pag me time… sa mga naka postpaid naman jan, basahin nyo rin yung contract bago pumirma, pwede kayong magtanong pag meron kayong di naintindihan sa policy lalo na yung FUP.. pinoy nga naman, puro reklamo, libre po ang pagbabasa sa internet o anumang bagay na pwede nyo malaman before signing the contract. Ang hirap kasi pag nag aapply ng postpaid excited agad di na nagbabasa o nagtatanong sa mga policy.. susme…
FYI: Surfing means “browsing”
downloading means getting data from the internet in terms of “FILE” in which the FUP is applied:) sana maintindihan na yan ng mga reklamador pero walang alam kaya di umaasenso:)
moonman says:
Seryoso ka ba? You don’t deserve access to the internet kung di mo alam na ang surfing ay kumakain din ng bandwidth
kepyas says:
inutil ka. hindi mo alam pinagsasabi mo
razz says:
bobo mo naman. yung browsing, nagdodownload din yan ng mga “FILES”…
browsing – downloading of html,php, jpeg files.
BOBO mo!!
luke says:
tanga ka rin ano. ang postpaid users na matagal nang nakasubscribe sa plan ay bigla na lang nagksroon ng fup sa kanila. papaano mo naman babasahin yung nasa kontrata kung di pa ito nag eexist noon? gamitin kasi ang utak. pag nilagay sa kontrata yung limited na unlimited wala nang kukuha maski na sino pag nalamang di pala unlimited.
Sarah says:
Are you for real? Nakakahiya ka. Nagmamarunong na nga puro pa katangahan ang pinamalas.
The moment na may kinlick kang picture sa Facebook, you download data. You want to send a Tweet? you upload data. You want to watch a viral video on Youtube? you download data. You fucking open Google and you are already downloading data. Downloading is NOT just saving files on your computer idiot. It is practically everything you do when you are on the internet.
Another thing, Globe and Smart implemented this bullshit way before they decideded to inform the general public. Our contract never mentioned limited data usage. They advertised their product as unlimited and we bought that product, only to find how limited the time we can enjoy it.
We can’t even unsubscribe because of the shitty contract. Those companies are frauds and to think they are filipino companies.. shame.
Ikaw ang tunay na inutil. isara mo bibig mo, wag ka nang magpopost kasi halatang mahina yang utak mo.
June Philippines says:
Hahaha… ito ang pinaka bobong comment na nabasa ko today. Kapag nagbobrowse ka sa net, you’re downloading text, images, etc sa system cache mo to display the website sa browser mo.
Nagsusurf ka sa internet, downloading pa din yun. TANGA YAK.
Anonymyx12345 says:
na try ko na ma reach ung 800mb limit kaka surf lang ng websites xD ok na ok dba thumbs up xD
lester says:
Kaya nga po nag suscribe ng unlimited kasi unlimited ang gamit sira ang utak mo….. kakahiya naman mga network natin jan pinas punta ka saudi 21mbps sobrang bilis teka nga benifits yan kaya nga nag unli para unli rin….
RipOFF says:
Simple, who much would it cost me to benefit from the same amount/speed/quality than other country (more than everywhere else and double that for a 2nd ISP during incessant down time)
Poor 3rd world country Pinoy, we Must pay more because we are poor, uneducated and have no means to protect/defend ourselves….
PROUDLY PINOY
-ashame of my government
-ashame of my males citizen
-ashame of my family structure
-ashame of my education system
-ashame of my racist mentality
-….well
JUST PLAIN ASHAME of MY CULTURE!
cez says:
Question lang., kaka upgrade ko lang kasi sa smart unlisurf 1500..pag ba nag exceed sa 1.5gb data usage, hihina lang ang connection.?or a add up yan as charges? Help please. im currently hitting 10gb n kasi for almost a month of data usage.mejo heavy user din kasi ako..ur response is highly appreciated.thanks!
Various says:
Globe Telecom, please stop fooling people. Globe offers the worst services. I’ve been in their customer service office in SM Dasma for a week now and they still are not able to resolve “their own” technical issue. Their representatives keep on telling me that it has already been forwarded to their IT department and that all I can do is wait. It has been a week now. I also realized that their offices are full of people complaining about their bad services while the SMART office beside them is also full of people subscribing to their services. I can see why people do not like Globe anymore. This is my first and last time using Globe’s services. I am very disappointed. It also pains me to see how they advertise to people knowing that they are not able to provide the services that they offer. People, please be aware of their crappy services. The rumors about them filing bankruptcy really start to make sense now. Goodbye, Globe.
Jim Em says:
A while back, my DSL modem went out that Globe gave me. So I carried it into the office only to be told a technician had to come out and replace it. So I called them and they told me they were having net problems in the area and as soon as the net was working, I should call them. How am I to tell if the net is ok or not if my modem doesn’t work???? No matter how I tried to tell them the modem was dead, they kept repeating the same thing over and over, like they were reading from a page. I then tried to buy a DSL modem only to find that no store carried them, so I had to wait for two weeks, dozens of phone calls to get someone to come out to give me a new one.
How hard can that be?
I have had net connections in 4 countries, the USA, China, Thailand and now PI and by a major league mile, Globe is the worst. I have never had such bad customer service, and the lack of customer service turned me into a screaming idiot trying to get a simple thing done.
The problem I see is corruption, the govt won’t do a thing because Globe (and Smart) grease the palms of the officials, both elected and appointed, and the newspapers won’t take them on because they are a huge source of adverting revenue. Thus the people are getting screwed up the wazoo and there is very little we can do about it without advocates in government and media.
Anonymyx12345 says:
alam nyo po para dun sa mga nag sasabi na fair etong ginagawa ng globe na pag throttle sa speed natin after ma reach ang limit eh mag isip isip po kayo… hindi po tayo ang dapat mag adjust ung globe po dapat why not upgrade their equipments dba? nagbabayad po tayo hindi po tau nag hahack :)
slow net says:
Fup pag umabot sa data limit…kalokohan…ehhh kakastart mo palang mag subscribe sa net parang fup na ang bilis…hays…tama na ang globe dapat ang mag upgrade at hindi i downgrade ang mga subscribers nila…
NO TO FAIR USE POLICY CAMPAIGN says:
Tama.,. Yung Normal Speed nila mabagal na, ano pa kaya kung biglang naFUP at nireduce nila ang normal speed mas lalong mabagal.,., halos hindi mo na magamit.,., loading parin., haixt.,. thats life!!!!
slow net says:
Ok lng fup basta mabilis net at sa illegal downloading lng nila ilalagay…since un nmn ang dahilan ng pag lalagay ng fup nila…kaya bakit ako mag susuffer kung nanuod lng ako ng vid sa youtube…illegal ba ang manuod ng vid sa youtube???
Jim Em says:
I have a net meter on my computer (codebox.org.uk) and found that Globe is manipulating the net to give the illusion of net bandwidth over use.
I do a lot of high GB downloading from the states, such as photographs that are large files, 200 mb or more, sometimes receiving and sending large batches of them up to several GB’s at a time. I immediately ran into the fair use policy and Globe told me it was the country wide law, which is a lie. I then set up a VPN which got around that, then installed the net meter and saw exactly what they were doing.
In normal use of the net, during high traffic times the net should naturally slow down, much like a valley between two hills. In low use times such as late at night, early in the morning it should go up, like a hill, slowly till it reaches a peak. It does not do that at all. It spikes up, then stays at that peak for hours, then suddenly drops down like the net fell off a cliff. Sometimes on the weekend it remains at maximum, like they don’t have someone in the office flipping the net meter switch. That, of course, is clear that Globe is manipulating the net to give an illusion of high and low traffic.
My advice, sign up for 1 step up in bandwidth, I think that is 3mbs per second (another bogus way they make money, the net is NOT THAT FAST unless you have a very expensive T-1 or greater connection, which is used by big businesses) which that jump up will cost you about 100 pesos more a month and GET A VPN so that Globe can not measure your net usage. My upload speeds have not increased much, but my download speeds have gone from 150 max kbs per second to 350 max kbs per second. But that is still dependent on how Globe artificially throttles the net up and down. The VPN will also hide your identity, while I am in PI, my ISP is listed in Los Angeles, or Hong Kong, sometimes Japan, I can choose which one I want. The VPN will cost you about $10 a month or 400p. It is well worth it if you do a lot of video streaming, downloading, and use the net hours a day. I use express VPN, there are many others out there, google it.
Rv3 says:
I don’t really mind the FUP and limits but what I disapprove of is the “unlimited” in their promos and plans. I don’t care as long as they stay true to what they say. IT IS NOT UNLIMITED IF IF YOU’RE GONNA LIMIT IT TO 1GB PER DAY OR WHATEVER! Sorry for the caps lock but they say unlimited to mislead their customers and these telcoms deserve to be sued or shut down. If possible let another country or company take over our telcoms. It doesn’t matter unless these scammers(Globe, Smart, etc.) change the way they do business.
ian says:
Burahin na lang nila yung word na “UNLIMITED” para di na mag expect yung mga subscribers. ;) puro pagcocompetition tapos di naman totoo. Mas ok yung wag na sila magpaasa.
Isriel Baclaan (@IBaclaan) says:
Mas maganda sana eh tanggalin ang limit kasi may mga naapektuhang mga nagtatrabaho lalo na kami tuwing may Webex meeting.
Jon says:
Where can you find Smart and Globe’s Fair Use Policies? Links to Smart’s policy leads to here http://smart.com.ph/corporate/message/notfound.html and links to Globe’s policy leads to here http://www.globe.com.ph/page-not-found
I just want to see what they actually say about unlimited texts.
Thanks.
Jerome says:
Worst of all is Smart network. After exhausting your allowable minutes for your unlimited promo, you won’t be able to call again until your promo expires. The telcos should not use the word UNLIMITED on their data, text, and call promos. It’s a form of DECEPTION. Scamming Filipino people. ?