Smart *767 SOS Lends Php4 Emergency Load

I’m on a Smart post-paid plan but I really think this is a good move on the part of Smart. They really have to think of their customers concerns and challenges.

Nice move, Smart. About time you give back to the people those vanishing loads, which I have experienced three times before. Or the speed of your plug-it’s that had us spend 30-minutes worth of internet usage just to open our e-mails.

Sorry Smart I am a loyal Sun subscriber already.

This should be a permanent promo from smart since this will be a very big help for emergency cases..

nice move by smart,

sana lang maging permanent service na to ng smart

@IC DeaDPiPoL

they have that for ages. smart money. and recently, they have introduced smart load wallet.

Smart is a ripoff. I was a Smartbro user but they ate up my load on surfing by charging me Php40 per hour instead of Php20. I asked them for a log of usage and an explanation as to what happened, they asked me to surf for an hour to “monitor” my connection. Then they sent me a list of URLs which I didn’t visit during the so-called 1-hour monitoring which they also said they’ll be reversing because they’re the ones who requested it.

My question was this: Why did I get charged Php40 per hour instead of the advertised Php20 per hour using Smartbro Prepaid and this is what they replied to me with. Doesn’t really make sense monitoring me NOW for a complaint about BEFORE.

Greetings.

As confirmed by our support group, there were no irregular charges noted when they monitored your browsing transactions. It has also been determined that previous charges incurred are considered to be valid and billable. Unfortunately, we could not provide you with data logs since these are not available for prepaid accounts. Instead, we have provided you with the sample URLs that you accessed.

Please note that Smart ensures the accuracy of deductions from prepaid, as well as postpaid accounts. As such, no deductions will be made if no valid transaction takes place.

We hope the given information proves useful. Should you have further queries or concerns, Mr. Quinsaat, please feel free to email us again.

Sincerely,

Paolo
Customer Care

@marvin, ganyan talaga ka-kupal ang Smart!
kaya nga sila tinawag na “smart” eh!

kamo dyan sa nag-email t@ng-in@ nya!
wala syang kwenta, madaling sabihin na tama yung charging na ginagawa nila, eventhough wala nman silang maipakitang proof sayo ng details ng charging!

haha! matagal na tong promo na to ee’ i was told by my friend nung mawalan aku ng extra balance for my registered unlitext few months back. ndi ku alam kung baket ngaun lang inadvertise yang promo ng smart SOS. ^O^

shoot! tried the service but a text from smart says: unable to process transaction, your mobile number does not exist.

anyone?why is that so? i have this number since 2008, if my memory is right.

I think this is a must -move if you may.

Pag naubusan kasi ako ng prepaid load, isnt it really ridiculous na hindi ka pwede magload from my Smart Money if you don’t have a minimum balance of 1 peso??? Stupid really!

But I think this should fix it now. Sana permanent na to…

matagal na to…

Wow, havent heard of this till today, thanks Yuga, i’ve made a post linking back to this article..

Thanks again.:)

for me di din ok yan loan a load ng smart eh… kz, in the first place dapat yun mga promo nila sa call, automatic na pde mong gamitin, pag nagpaload ka, ex. smarttxt60.. No need to top-up a 1 peso para magamit mo, at direct dialling na sana, dadaan pa sa *6402, compare sa globe and sun automatic dial na.

Sana ang gawin din ng smart sa mga eload retailer, na no need to have 1peso load para makapag eload ka sa customer, khit sarili kong number di ko maloadan dahil la me load… di katulad sa globe and sun 0 balance ka nakakapagload ka pa din… Kylan kaya gaganda service ng smart… dami na tuloy lumilipat sa globe and sun…

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