Dells sells Pasay operations to Teleperformance

OMG! Is this really happening? I got hired by DELL International Services (DELL Philippines) three years ago. Our batch (or Wave) was one of the pioneers. The truth is, I wasn’t able to finish the training. I went AWOL (toink!). Let me tell you my DELL experience. :D

My first corporate job was with eTelecare Global Solutions (at PBCom Tower) way back 2004. I was with DELL Account (they do not have their contact center yet in the Philippines) under the Account Name: CYBERTRON. Why Cybertron? Well, it came from Transformers (the cartoon during that time). You see, when you are with DELL Home Sales and Financing, it’s all about building or “transforming” computers from small parts to a MEGA-computer. So yes, “Thank you for calling DELL Home Sales and Financing. What may i build for you today?”

eTelecare per se is ONE OF THE BEST BPO companies in the country. But man, I’ve gotta tell you. Being with DELL Account, it was like torture as hell especially when you’re in SALES! I don’t know with other DELL Departments like the ones in Ambergris (peace!). And yes, I continued to be one of the best sales agents they could possibly have. After 13 months of working with eTelecare and with DELL, I resigned. Not because of the pressure of the job but simply because of the money I was getting from my HARDWORK. Also, rumors had it that DELL would pullout its account with eTelecare to focus on their plans of putting up their own contact center in the Philippines. For a wise call center agent, it’s the best time for you to consider EITHER staying with the BPO company you’re currently with and hope for the best that they don’t terminate you with reasons unclear to you (terminating agents save BPO companies LOTS OF MONEY than allowing an agent to resign. That is also the main reason why the “bossings” in the BPO industry keep on telling the public that the industry is still doing okay. They DO NOT want MASS RESIGNATION!) OR resign, EFFECTIVE IMMEDIATELY, and look for better opportunities from other companies.

Anyway, after working with eTelecare then Sykes Asia, Inc., there was this “DELL” in me that I wanted to work with them again. I missed the pressure and definitely the prestige of letting people know that “Hey, I’m with DELL. How about you?”

I applied in DELL Philippines after more than a year of having their own contact center here. I passed the initial examination and was prompted to wait for the schedule of my first interview. So I waited, and waited, and waited, and waited. And oh yeah, I waited for 6 months for my FIRST interview. Don’t call me stupid for not making follow-ups with their HR. (duh) My pride got in the way and told me to wait and not apply to other BPO’s. DELL is DELL. Who cares if you’re from IBM, HP, Microsoft, or whatever. I WANTED TO BECOME A DIRECT DELL EMPLOYEE AND I WANTED TO HAVE MY OWN DELL BADGE NUMBER. Bwahahaha!

Oops! Sorry for the evil laugh. Haha. After my long wait, it turned out that one of their HR’s, who was supposedly handling my application, messed up. When I got inside DELL (at Mall of Asia), I was still able to see the BITCH who made me wait that long for my first interview. After few weeks of training, I learned that she got fired by the management brought about by same incidence with other applicants.

Let’s go to the training part. Our Wave was fortunate that we got the Training Manager herself to train us. I was like…scared and thrilled! I just loved the adrenaline rush everytime she was infront of us, teaching. You really couldn’t fall asleep.

Gee, it’s already 9AM. I already wrote too much. I have lots of things to do today. Haha. Oh yeah, about my DELL experience. After waiting for 6 months to have my first interview schedule, I resigned from DELL even before my first month of training ended. My reason? I NO LONGER WANT TO BECOME A CORPORATE SLAVE! The reality in the Corporate World is, you are always a slave and there will always be someone higher than your present position in the company.

I thank you. Bow. :D

whoa! whatever former dell employee’s sniffed, i want one too! :D

In its subtle sense, I believe that life is terrific without computers. Geeks rule the world. Including you, yuga.

°º¤ø„¸Da Mamangan¸„ø¤º°¨~
¸„ø¤º°¨Kelvin Dino.“°º¤ø„
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@Lito, I am currently managing my own marketing business.

it’s hard to measure success, right? however, if you’re going to ask me if I’m financially independent, I would say that I’m getting there.

I couldn’t find a ‘contact me’ page on your blog site. I’ll post a comment on your latest entry and give you a hint of my business, okay? cheers!

Its a good start opportunity for local companies to compete with its global competitors.. They are struggling, we are growing.

But why do they have to resign and then will apply for the new owner?

Contact centers (the facility and everything in it) changing hands is not uncommon. In fact, from the smallest to the biggest industry players, it’s like a day-to-day thing–instead of hanging on to a x-seats facility without any significant productivity (or revenue) especially during daytime, rather rent it out or totally have it sold to those with deeper pockets. It’s usually the people in it that suffers, with the growing trend of axing higher-uppers with fat paychecks and keeping the more hard-to-find front-line agents.

Not all BPOs are in trouble. Some are, I’d say, “challenged”. Everyone’s been affected by the economic downturn in some way or another.

Let’s not even go into “the lies and cover ups”. This isn’t a global conspiracy. It’s just business and the aim right now is to survive. I feel bad for people who lose their jobs but I’m sure the management of companies (not just BPOs) that lay them off didn’t intend to. It’s just that tough decisions have to be made.

I remember a few years back during the Asian financial crisis. I got laid off too. At the time I couldn’t swallow the reasons my former company issued.

Still if there’s one thing we Pinoys are good at it’s surviving. There’s still a glimmer of hope. Not all companies are closing down. Sure majority aren’t hiring but there are some who are. Some BPOs are still looking for people (Dell employees you might want to check out your options). You never know right? YOu never what’s waitig once you step out of the comfort zone.

Well look on the bright side guys…

They were going to close the Dell sites anyway. That means redundancy with 1 month pay. All employees lost. Then you go to other companies searching for jobs…and with their entrance tests and what not, you may actually start from the very bottom.

With Teleperformance, the largest call center in the world and the only big BPO that has zero debt, even extended their arm to transfer some key benefits.

TP has 88,000 employees and more, yet we only hear of “horror stories” from like 30 people or less. If I were a politician, I wish I had that type of approval rating. Let’s face it, people that complain are usually the minority.

Truth be told, TP with no debt, expanding all the time, didn’t need to help Pasay Dell…in my personal opinion. But they did.

If there’s anything to be angry or sad about, let’s blame the lies that was built around running a call center with high salaries and no cost control. In the end, you crash.

I beg to differ, Teleperformance isn’t the only BPO that has no debt. Sykes (and yes, before any meaning is put to my words, I am a Sykeser) doesn’t have any debt as well. We’re still going strong.

Now I’m not saying which is better. We all have our good points and bad. All I’m saying is that I agree with Sally, “horror stories”, if you really think about it, come from a small percentage of the total population. Most people do survive.

There’s still flashes of optimism despite the whole global economic crisis. It just takes an effort to see them and recognize them for what they are.

That means for Dell employees there are opportunities for you if you want to look. And I’m not selling my company here. You can apply at any company. It’s a free country.

By the way I’m no corporate slave. I just have hell… opinions. And isn’t that a good thing here?

There, there ,there though it’s a sad thing it had
to come to an end because all things come to an end.

I second the motion on what Semper Fi said…

Why Dell retain to its “Good” poise its because they can sacrifice some of their non-priority business.

“Truth be told, TP with no debt, expanding all the time, didn’t need to help Pasay Dell…in my personal opinion. But they did.”>>>

I understand that these is your personal opinions, but if you look at it in a wider view, you’ll see that their losing a lump sum…

I’ve been with Dell; the first day they landed their Tech Support Service here in the Philippines…

Why do many Corporations gave parts of their businesses? Its because they wanted to retain their main priorities and for Dell that is their Computer Sales and Manufacturing.

If you notice, Ron, Dell only have a Manufacturing and Sales Facilities, they don’t have Delivery Services & Replacement Depots. Even their Contact Centers have been scattered outside the US, many were in Asia Pacific Regions. If they’re not a Third-Party Partners, they could be handled by a Contractors, which means not a direct employee of Dell.

“…if the company was really losing money, why did it still provide bonuses to all of its employees last march 20? i think it was just a normal business move on the part of dell to sell its moa site…” >>>

Yes, we do understand that these are part of their “gimicks”. C’mon those bonuses were not given by Dell, the Corporation, itself. It’s the Manager, or whoever Big bosses you have in your company/account created it. Once they provided a proposal to the client, in some BPO/Call Center Industries, the client will give them an incentives for a job-well-done… Try to think of it bro…

You might check your company, maybe in 6 months time, if the QC office will be handed over to a BPO, starts will a letter E, here in the Philippines.

Sad to say, Dell is also having their big lost even the recession started. You might also check the Stock Index in NASDAQ and other related news about Dell business.

Til’ then, the only thing we need to do is to cross our fingers so this will not happen in our company.

i just got a job offer from dell in eastwood, but im still with another call centre. do you think it will be wise for me to accept it?

i worked with etel as well. i’m in sprint outbound. i started working with them since september ’06. you’re wrong that etel will terminate it’s employees if the account pulled out. because that happened twice already when i was still with them. some of my team-mates were asked to stop calling calling because they didnt meet the quota for the program. but they are still there when we were taking calls. they have their salary but only the basic since they still dont have a new account where etel can place them. others took twice or thrice tries to be placed to a different account. BUT ETEL DID NOT ABANDON THEM.. THEY LOOKED FOR THE RIGHT ACCOUNT FOR THEM!! THATS WHY I LOVE ETEL AND HOPE I CAN STILL RETURN.. ALSO THE PEOPLE THERE ARE NICE!! I TELL YA.. IF YOU WANT TO HAVE A GOOD PAYING JOB WITH NICE PEOPLE TO WORK WITH.. ETEL IS THE COMPANY FOR YOU. BELIEVE ME

This inquiry was addressed to HR office. I just wanna inquire about this important matter. Is it true that your signing bonus was 10k? And it was taxed up to 3thousand pesos? So you only give the partial bonus for only 2 thousand? It’s ridiculous! Please confirm. Thanks

I started in Dell at 2007. From DOC to XPS. I already heard news about this after a meeting with the Bombay bosses (which smells bad) around 2008. I thought Bombay bosses did not push through the plan after they added another support which is ANZ for AU and NZ consumers December of 2008. Right after New Year BOOM! That’s it! So fast! I’d heard that TP will taking over. WOW! DISPUTES! The announcement was on March then I left Dell around August. Guys, for those who wants to apply in a call center PLEASE AVOID TELEPERFOMANCE…THEY DON’T PAY FAIR…EVERY PAY DAY… SALARIES HAS DISCREPANCIES AND DISPUTES! THEY SAY ITS BECAUSE OF THE TRANSITION! FUCK YOU LIAR TP! THIS FUCKING PAY HAPPEN TO ALL TP SITES…NOW! HOW WOULD YOU SAY THAT ITS BCOZ OF TRANSITION? BITCH INDIANS! CONTROLLING DELL ASIA AND PACIFIC SUPPORT!

The price of D7000 with body only at $1,200 is considered quite steep and there’s not much improvement as compared to the D90.

I will still stick with my D90 for sometime.

I should verify with you here, which is not one thing I often do! I enjoy reading a blog that may make individuals think. Additionally, thanks for allowing me to comment!