Smart Bro Big Bro

SANA MAY MAG ORGANIZED NG ISANG SAMAHAN PARA LABANAN ANG GANITONG KLASING COMPANYA.
SCAMER!!!!

Everything about Philippine Internet Speed can be watched at:

http://www.pinoypride.net/search/?search_id=internet&search_type=search_videos&submit=+

Lagi na lang paputol-putol ang connection dito. -.-

I wanted to install Smart Bro Share It in the past but when I was searching the Web for reviews about Smart Bro, I found this link: The reason behind SmartBro’s lockin period. It really opened my eyes. That’s why I hope to spread this link so that others might also see. I hope you will spread it too.

hi guys,
like most of you I was made to believe that I am getting my money’s worth when i signed up with Smart Bro with a 2 year locked in period. Actually I have an ok experience with Smart Bro prepaid last year, so i am assuming i will have the same experience at least. But alas after just 1 day of surfing – i am searching the web for smart bro forums. Its very very frustrating when they advertise 2MBPS while in reality I average something like 30kbps!! which is less than dial up!
Can we report this to consumer protection organizations? Can we get out of the locked in period without paying the balance?? I would understand if most of the time its less than 2mbps but 20 or 30kbps is too much ! it’s like saying most of the dozen eggs you bought are ok only to find out all but 1 are rotten. This really frustrates me. so maybe we can all band together to make Smart improve its service.
Pls advise thanks

new smart bro plug it subscriber here. sa brochure nila 2mpbs. expect ko is 384kbps lang naman. kasi yun yung minimum connection ko sa tattoo prepaid.
sa smart bro 38.4 maximum recieved rate ko. its clearly false advertising. sising sisi ako ngayon na nag smart bro ako. sana tattoo na lang. lock in period ko 2012 pa.

smart bro totally sucks. especially the plug-it. two minutes of online time, and after that there will be no connection anymore. but the time will still be rounded off to thirty minutes. it’s always like that.

guys…may bayad ba pag nagpakabit ulit ng cable sa smartbro kc naputol ung cable conection ko…

Ganun tlaga.. im a Computer Science Student in Puerto Princesa… i got connected yesterday to smart bro.. ang ganda ng connection ung download speed ko is on an average of 45-55kbps.. ambilis.. kasi mga 2km lng halos ung layo ko sa upgraded router nila.. kya kung magpapakabit kayo make sure na maganda ung signal sa lugar nyo para di kayo nagsisisi, nkakainis tlga, tapos SA MGA TAGA SMART trabaho nyo na ideliver ung service, kaya kung hindi kaya ng signal wag nyo nang ikabit para kumita lang kayo. see my point? now do something about it.

SmartBro Sucks. at first the connection that i am having was good for the past 2 months. then last week i dont have any connection at all. i called teir tech support a couple of times but still the same problem. its already been a week now and i don’t have any connection yet. It really sucks. mabagal na nga minsan poor service pa. It took them more than a week to figure out that they need a technician to fix my canopy.

They should better improve their service and maintain customers loyalty if they want to maintain their business.

Wala parin ako internet!!!! bad trip na to… we shoudl all file a complain about sa pan loloko nila sa advertisement nila.

bt wla connection sa e-games ang smart bro pero ung mga DSL meron……!!!!!!!!!!!!!!!kawawa nmn kami lugi negosyo pero kumpleto bayad namin sa inyo…

hello there peeps!

im smartbro plan 999 subscriber. so far so good. my connection is 350 up to 800+ kbps with smartbro.

got tweaks for it at http://www.testmy.net

try my post entitled “20 Steps to Faster Smartbro”

why don’t you give it a try?

the hard truth is, no matter what ISP we choose to subscribe, there will always be problems, inevitable problems. before i applied for a smart bro connection, i first observed how the smartbro connection of my neighbor went so far, so far so good naman for atleast 7 months. just last month i decided na magpakabit na rin. took me 3 days lang online na ako, bilis ng internet, bumilib ako, tapos the other day lang i went to post my first blog at yugatech praising smart bro’s “amazing” service, out of the blue naisipan kong mag ping sa DNS Server checking kung stable ba ang connection ko, pagtingin ko bigla nalang intermittent na ang connection ko putol-putol na! naku hindot naka pag post pa naman nako ng maganda about smartbro nyeta!!! sabi ko na nga ba naisahan ako!!!

hay nako asar n rin ako sa smartbro//pohtah 30kbs ang speed ng net ko..akala ko 384kbps amp mas mabagal p ako sa dial up ah..pohtah tlga

have you noticed? try visiting all of smart wireless offices. Lot’s of people right? why? majority ng tao dun ay nag re-reklamo sa bulok nila na service! are you not surprised!

smartbro connection speed is 20 kbps… kalokohan nagbabayad kme d b… wag kyo magcheck ng speed s 2wire madaya dn yn… dun kyo s iba magcheck…. minsan 14 kbps… kala ko b 384 kbps kyo..
come guys improved your services if you want your customer to be loyal to you….

i am not happy with smartbro right now because of the slow connection :(

Here is my review: Smart Bro service, if and when it is working is as slow as a turtle. But more often than not, its disconnected! All in all Smart Bro service is crap as $hi+. It is really affecting my business!

In fairness to smart, if you can’t contact their customer care hotline *1888, just go to the nearest wireless center and someone from their ( I think ) last resort troubleshooting team will call you up within 24 to 48 hours. That time, they are more specific, they can check your antenna parameters and they are the ones who are responsible in deploying field support. They are nice since they are not from the outsourced call center. They all really came from Smart. Just cooperate and they will be able to resolve your problem. Just a tip.

Smart bro can not access all internet website. I suspect because of unfair marketing. Certain Netblock address range owned by competing companies like PLDT DSL are blocked. Dis means, di mo ma access some local websites hosted by other big providers. Why will you subscribe to a company that controls what you surf ? I want to surf at a webpage hosted through a competitor’s IP address, but I can’t because smart bro has blocked the competition punishing in effect it’s subscribers. Kaya yun, I moved to PLDT just because smart bro used unfair biz practices.

Oh cool ! I’m beginning to worry, I should have read these comments before applying too. my Smart-brokenband is just barely 2 weeks and it’s also 2 weeks now , I have been calling their tech. support too because I keep losing my connection….. wow! I have to wait for several minutes sometimes an hour before someone can say hello. up to this moment no one came over to check for me. I think I will just discontinue !

Fabian says:
December 23rd, 2005 at 2:12 am

My dear Co-Bloggers,

So musta na Kayo lahat?, “long time no write” nako dito eh, ehe since awa ng Dios eh naayos ng NTC ang problema ko sa SMART Microwave internet na yan!

Guys, I hope you will really heed my advice na sulatan ang NTC (****@****.***) at sabihin ang lahat ng details nyo, be as honest and detailed as possible ha kasi isesend nila ung letter nyo mismo sa SMART eh at titignan kung totoo.

pagkatapos nun magsulat kayo ng letter of termination & request to waive the lock-in fees. idetalye nio po lahat ng paghihirap niyo at iadress nio sa manager ng smart wireless center. kakausapin kayo nun at pagdasal niong pagbigyan kayo tulad ko po ehe

Good luck at God bless sa inyo na magpapadala palang ng letter sa NTC.

Sya nga po pala, bukod sa hindi nako pinagbayad ng termination fee eh natanggap ko narin ung full refund ko na P1,988 from the SMARt wireless center. Basta ba isuli nyo ng kumpleto ung antenna or equipments nyo eh. Mismong manager pa ng SMART ang nag-assist sa problem ko at prinioritize dahil nga sinulatan ko NTC at sinabon sila.

Awa ng Dios eh masaya na ang aking Bagong taon, at naibalik pa ung pera ko. hayy. sana lang eh makahanap naman ako ng stable pero mura na broadband ayaw ko na ng PLDT o SMART me phobia nako jan. Sayang di available Globelines dito sa Soldiers Hills, Alabang eh. baka Cable Internet nalang. ok kaya un?

Dibale mag-research muna ako para hindi na ako maperwisyo at maloko ng tulad ng SMART Microwave nayan ehe.

God bless us all, balitaan nyo ko sa pag-email nyo sa NTC ha. tyak akong headlines yan ehe.

Happy New Year to all :)

as always,

I’m your friend —- Fabian Santos (soldiers hills, alabang. muntinlupa)

======
BE SAVED. READ & OBEY ACTS 2:38 IN THE BIBLE…

hi. meron po ba ditong smartbro subscriber na nasa san ildefonso, bulacan?
thanks

smart came and replaced my antenna and fixed the wirng so far so good im haing 250-381 kbps from the so fckn sht connection of 50-250 kbps the repair guy told me that smart is doing quota on calls so make around 50 calls to *1888 lol goodluck xD

aba pota tumawag ako kanina nakaisang oras ata ako kakaantay sa mga hinayupak at kakakausap ko sa kanila mga walangya narinig ko pa nag tatawanan pa ang mga loka, sabe sa bandang huli after sa pauulit ulit nilang trouble shooting “ay may ginagawa palang maintenanace sir” shet naman sila yun lage sinasabe nila pag di na nila alam gagawin tapos ano pag hihintayin ka nila nang pag ka tagal tagal tapos pag babayarin ka pa. kung di dahil sa contract na yan pota matagal na ako lumipat. aba naku ang dl rate ko ba naman eh bytes per second aba tinalo pa ng dial ang pota sumabog na sana mga stations nila

haha, sakin walang problema sa connection kasi malapit lang ang kanilang cell site sa bahay namin almost 4 street lang ang layo good thing sa bubungan ng bahay namin kinabit :p one time nagkaproblema ako sa connection then tumawag ako sa toll free hotline nila sinabi ko kung anong problem then after 30 mins ok na siya. binabastos niyo siguro yung mga yun kaya hindi kayo mabigyan ng tamang sebisyo eh LOL… XD

pestng lamok yan esete pesteng Smartbro na yan ang bagal ng internet ko umaabot lang sa 89-110 at laging nawa2lan ng connection laging lag sna pagbutihin nyo yan!! pestikol tlga na smartbro potha pctha potha sayang lang bnabyaran natin bwuan2 tae smartbro

Try nyo papalitan ung! Anthena nyo pag paputol putol ung net!! Tapos demanda nyo pag ayaw nil palitan

ang bagal ng speed ko tapos sobra lag pag play ako ng WorldofWarcraft nakakaasar nga sila ang bagal.pede ba mag request sa kanila na iupgrade yung speed? kalowka ang up to 7x nila eh lagi ako nsa 120+ lang ang speed minsan nga nsa 80 lang..hindi kaya ng nilalaro ko ang ganon kabagal..kahit mag pay nlang ako ng extra ma upgrade lang ang speed

amputa smartbro di ako makakonek sa dal.net mirc.

smart bro installer di nagrereply pag etext or tawagan. kainisssssss

it’s breach of contract, not bridge of contract

I’ve been with SmartBro/Smart Wifi/Meridian for almost 2 years. Before, ok naman. Starting last November, halos araw2 ang problem. Always nawawala ang connection. And useless din ang pagtawag sa customer care hotline, useless din ang pagdeploy nila ng tech teams dito sa bahay. Wlang improvement for the last 3 months. It’s a waste of money. Also, their agents have no manners at all.

TANG-INA talaga yang smartbro na yan alam lang mangolekta ng pera kaso di maayos-ayos serbisyo nila. Try nyo sendan sila ng disconnection letter of course always make two copies: para sa inyo and para sa kanila. Try nyo din kuha ng screenshot ng kabagalan ng linya nila. Den punta kayo s ofis nila pra iabot ang letter na yun complaining sa speed ng connection nila and condition na kung di nila maabot yung speed na inaplayan nyo ipapadisconnect nyo na.

Pagkatapos nyan sasabihin sa inyo na kelangan bayaran yung 1 year kasi yun ang nakalagay sa contract. Ang sagot nyo dyan “tama po kayo kung narereceive po namin yung speed na nkalagay sa contract kaso di po, kayo nga po di tumutupad sa contract so bridge-of-contract na po yung ginagawa nyo”. Sasabihin sa inyo test ulit yung connection for the last time after ng sangkatutak na tawag nyo sa tech nila and pagpunta ng contractor nila. So pagbigyan nyo and sabihin nyo sa kanila na kung di talaga maabot yung line speed na nakasaaad sa contract ipapadisconnect nyo na. Yan maya laban kayo dyan sa 1 year contract na yan basta may kopya kayo ng letter and kung may mga email kayo sa tech nila. BRIDGE-OF-CONTRACT ang nangyayari dahil di nila ntutupad ang nakalagay sa contract na line speed na inaplayan natin..

Try nyo yan gagana yan sa 1 year contract ng putang-inang smartbro na yan.

kung wag ko nlang kaya bayaran toh? did any1 tryed to do this? ayoko mag bayad ng 999 for the rest of the yr for a fuck shit service i always lag and DC sa tantra tpos ang bobo nga mga CSR monitor tangna untog ko sa monitor mukha nia e

i add ko lang po hehe.. taga makati po ako, if sino po nakakabasa neto na available sa tuesday and wednesday (jan23 and 24) pls paki txt na lng ako 2loy hehe.. 091022*****.. salamat po.

whats up Smart Bro subscribers!

kung tinatamad kaung tumawag sa *1888. punta kau sa
PLDT Exchange Building, Garnet Road, Ortigas Center, Pasig, Philippines [near Strata]. don ang contact center nila. don ako nagttrabaho eh. kami sumasagot ng call nu. he he. naiintindihan ko mga hinaing nu. kung alam nu lang. whats behind smartbro.

Urgent Complaint/Request re SmartBro/SmartWifi
National Telecommunications Commission
BIR Road, East Triangle, Diliman, Quezon City
Metro Manila, Philippines

Dear Sirs/Mesdames:

As a co-convenor of TXTPower, a consumer advocacy group formed in 2001, to safeguard and assert consumer rights and welfare vis-a-vis the telecommunications companies, we wish to inform the Commission of mounting complaints from subscribers of SmartBro, formerly known as
SmartWifi, the wireless broadband service of Smart Communications.

Since the start of commercial operations of SmartWifi and even after its subsequent repackaging as SmartBro, this service has generally been perceived by its customers as substandard, unreliable and untruthful in its marketing pitches.

Since April this year, when Smart Communications relaunched the service as SmartBro, problems of intermittent or dead connection, lack of automatic refunds for such occurrences, inadequate number and lack of knowhow of the Smart customer service personnel assigned to the service, and the refusal of Smart business center to accept complaints and service queries (except to accept service applications) have continued to rile SmartWifi/SmartBro subscribers.

A certain Mark Baul, who calls himself “a SmartWifi/SmartBro victim” has emailed the Commission as late as yesterday, as per a copy forwarded to us. His problem is the same as those of many others, as the Commission will know by visiting online forums where subscribers pour their anger and frustration over the service:
http://www.pinoyexchange.com/forums/showthread.php?t=210173&page=22

Some have even set up a website dedicated to chronicling the travails of being a SmartWifi/SmartBro victim: http://www.smartwifi.org.ph/

Due to the bad and unreliable service, many SmartWifi/SmartBro subscribers have naturally entertained suggestions of shifting to other broadband internet providers. However, they are prevented from doing so by contracts binding them to SmartWifi/SmartBro for one year.

Needless to say, these subscribers demand government action to protect their consumer rights and welfare. On their behalf, we in TXTPower ask the Commission to:

1.Order Smart Communications to immediately respond to all complaints regarding SmartWifi/SmartBro including that from Mr. Baul;

2.Conduct its own investigation and provide all fair and legal remedies to aggrieved subscribers including rebates, refunds and the rescinding of subscription contracts;

3.During the pendency of (1) and (2), to order Smart Communications to stop accepting new subscriptions to SmartWifi/SmartBro; and

4.Investigate similar complaints of subscribers of SkyDSL, BayantelDSL, PLDT myDSL, Globelines Broadband and other broadband internet services.

We would gladly extend all possible assistance to the Commission for the thorough investigation of this issue and towards the satisfaction of consumer rights and welfare of aggrieved subscribers.

Looking forward to the Commission’s positive response.

Respectfully yours,

Tonyo Cruz
Co-Convenor
TXTPower

grabe nkakainis hmmmp d na yata nila maayus ang service nila para bumlis ang mga connection…….d rin sana ako mag papakabit nito eh kaso no choice…..badtrip 1 yr na ako subcriber ng smartbro…..pero 2 mnths lang ako nasiyahan sa connection ko….bago dumating ang bagyo….ang ganda ng connection ko……pero natapos na bagyo ang pangit na ng connection ko……huhuhuhuuh…ive lost my project…….im a web designer…..

..yes…. yes tama nga ang sabi nila up to 384 kbps..pero di nila sinsabi na maintain ang speed nila..masyado taung na akit dun sa bilis at 999 pesos… un pla kpag nagpakonek k na sasabihan k muna na 1 yr ang kailngan mong bayaran at kumpletuhin sa ayaw at sa gusto mo dun p lang malinaw na panloloko n nila yan ibig sabihin kahit di ka satisfy sa sevice nila eh kelngan mo parin sila bigyan ng byad.. how sad kya sa totoo lang panakot ko lang ung pull out (natkot namn)pero magbabayd pa rin ako ng 1 yr nun dba kya tinuloy ko n lang. yan ang sabi sakin. tinanung ko pa. ilang araw ba mainstall yan.. sabi nila 3-5 days. aba 2 weeks na wla pa rin sabi ko bka mraming nagpgwa at malyu ang lugar namin. kya pinunthan ko sa center nila. ang sabi ko pag di nyo kinabit yan pull out ko n lang.aba kinabukasan magic. nkabit kgad.5 tao pa pumunta samin ng 5pm at nagmamadali aw.pero sa totoo lang sabi ng ate ko wla sila lban kahit di ka magbayad nung 1 yr kc wla k namn pinirmahn na agreement kya wla sila lban dun…minsan tinanung ko pa ung customer service kung kelan maaayus yan sabi nya eh.. ser i advise that u keep monitoring and indefinite time kung kelan maayos. sabi ko ganun ba indefinite time pero definite ung byad at singil nyo…di nkpagsalita cguro npahiya..parang bkla pa ung nkausap ko na nka braze kya hirap ako umintindi ng sinsabi nya prang may lmang tit3 ung bibig nya..joke.. pagbutihin nila ung service nila pra di sila namumura ng customer. s advertisent ang sayang ng nagkokompyuter na babae nanlalki pa ung mta sa bilis…. ako hindi eh naiiyak ako sa bilis pero in fairness may time na mabilis sila mga 1 month cguro tpos babalik ulit sa dati…. peace yah i just said my side
magpapsko pa namn sana give speed on christmas day..
SMART BROKEN

ikaw naman salimpusa baka kapit bahay mu lang un transmitter ng SMART BBOOO!! ^_^!! pis TYO!!

smart bro sucks. download speed of 11 kbps… ‘nyeta. broadband pala, ha. for 999 a month??? jeez.

puro kayo reklamo reserch muna kayo bago kayo apply.. my bro is bursting up to 390 kbps no problem at all. kahit na dumating yun bagyong millenyo ganun pa din walang pag babago… consistent 2 naging connection ko for 5 months na, and upon reading dis thread ang iinit ng ulo nyo sa mga technical support ng smartbro ganito lang mga tol try to calm ur self 4 sure they will do their best para matulungan nila kayo.. pag opening sentence nyo agad ay mura o galit agad kayo eyyy mga tao din yun mga yun may mga change of mood, nag trabaho din ako sa ibang tchnical support kaso international sop din namin na talagang mag check muna connectivity b4 deploying a contractors or technical personel..share ko lng… one time nag reformat ako ng pc ko dont know how to do kala ko kasi satic ip ang bro kaya nag call ako sa tech support nila may nag assist sakin tech support if im not mistaken his name is eaw di cya by the book mag troubleshoot na restore namin connection ko almost 2min lng, natuwa ako sa kanya and i ask for his supervisor to commend him… kaya wag init mga ulo mga tol… ok???? SMART BRO ROCKS!!!!!

Tang ina smart bro… pak u… (senxa sa words sobrang galit na ako) noong month ng augost nwala ako ng internet for one week.. ngaun for one month na.. wtf.. tumatawag ako araw araw sa support nla tae.. na memorize ko na troubleshooting nla.. tapos ngaung sept 26 2006 tumwag ako 9:30 am na tapos mga 10:30 am nakikinig ako sa may nag uusap yun pala yung naka usap ko sa fone naka upo lng kin kausap ang mga katabi nya. sinasabi “puta ito tiningnan ko records araw araw tumawag.” sabi ng isang lalaki “taas na proceso na yan… tatawagan ka uli nyan” at may babae nag add pa “sabihin mo nlng na pa monitor at tawag nlng uli” asar na ako.. d nla alam na maririnig ko boses nla.. nag tatawanan pa mga pota.. !!!!!!!! tang ina smart bro service…

guys help me naman on how to check my connection speed… i just don’t know how because i am new subscriber of smart bro…

thanks a lot

naman!!!ang tagal na!!!ang bagal tlga ng connection..pls naman!!kanina pa kami tumatwag sa smart..wala namang sumasagot…nako!!gusto nio bang malugi at mawalan ng customers?!!!ayusin nio nga trabaho nio!!!?nakakawalang gana!!

4 day na ko wala connection sa internet.august 28 nawalan ng connection. sa araw din na un..tumwag na ako sa hotline nila *1888.kung ano ano pinagawa. ipina- ipconfig /release tapos ipconfig /renew. tapos ipinarestart ang computer. tapos ayun wala pa rin…….check daw nila sa kanilang base station. ok daw naman ang connection.. ok ba nman un eh wala nga ako connection. talagang hotline pano ba naman nakakapag init ng punong tenga dahil sa mga agent paulit ulit lang ang sinasabi. next day. tumawag ulit ako na baka nman meron na magsasabi na i sched na lang para mapuntahan ng technician wala pa din gusto nman ipa ipconfig at restart ang comp. kahit nasabi na follow up na lang ang ginagawa ko.at ilang beses ko na din sinabi sa kanila na nagawa ko na ung series ng pagtrouble shoot. pwede na nga siguro ako mag apply na call center agent ng smarbro dahil halos saulo ko na ang kanilang mga sinasabi.
kahapon tumawag ako. sabi imonitor daw ng technical group nila ung connect sa base station.tumawag daw ako after 24 hours.wala nman akong napala. buti n lang nde ako masyadong kumakain ng ma kolesterol, kung hinde baka nahighblood ako at inatake ako sa puso sa dahil sa galit inis asar…kanina tumawag ulit ako baka meron na development.WALANGHIYANG SMART BRO YAN. WALA PA DIN NANGYARI…NDE PA RAW NA I-EVALUATE NG KANILANG TECHNICAL GROUP. 4 NA 3 DAYS ANG NAKALIPAS NDE PA NA I-EVALUATE… isa lang ang ibig sabihin nun BULOK ANG KANILANG SERBISYO. AT PINAPABAYAAN NA LANG ANG KANILANG MGA SUBSCRIBER… maayos lang sila pag mga application palang ang dumarating sa kanila. agad pag nag apply ka kahit sa internet lang. pag umaga ka ngapply hindi lilipas ang maghapon papadalhan ka na agad ng ref# para sa babayaran mo.at tatawagan ka pa. tapos pag nde ka nman agad nakabayad..para sa installation fee. tatawagan ka ulit. ask nila if kung wala pa raw natatangap na ref #. kababait.talagang sisiguraduhin pa nila na nasa bahay ka para sa pagkakabit ng internet. minomonitor pa nila kung nasaan na ang mga contructor nila.at ipapaalam sa inyo na on the way na papunta sa bahay ninyo ang mga kumag..pero pag ganito na nangyayari nagloloko na ang connection, wala na…wala na makuha na tulong mula sa kanila.kaasar talaga.
pagikakabit ang internet within 3-5 days meron na.! PERO pag kaw na ang nadisconnect!
langya. baka nman nakalipas na ang isang buwan wala parin kahit araw araw ka na tumawag sa kanila… KAYA KAYO KUNG BALAK NYO MAG PAKABIT NG SMART BRO. magisip muna kayo..mahirap na magsisi.

my bro connection keeps on improving since july and i had no problem since today. i visited their business office at sm megamall when i was pissed off due to frequent disconnection. technician came by that saturday and fix my antenna and others and its working well naman.. i suggest that you go to their business office and tell them that you will discontinue their wifi service if your problem will not be solve in 1 week. i tell you, maaayos yan!!!magic!!!

i am very dissatisfied with the smart wi-fi tech service. they are always promising to address the issue within 24 hours but their 24 hours is 24 years!

kung kelan nila maa-address yung issue sa service nila…

i am really hoping na maayos na nila kung ano man ang dapat nilang ayusin. i believe na basically Smart is a good company with good people, kailangan lang nilang ma-iron out ang mga issues related to their customer service esp higher tech’s service!

Smart Bro’s service is quite good in morning… but as the hours of the day tick, the connection gets slower and slower… well not really slow, but intermittent. During night, when I play online games, I get disconnected as soon as I enter the game.

I had Smartbro installed July 1st, 2006.

SmartBro didn’t inform me when I applied for service that, unlike the usual broadband service ISP’s, they will not be providing PUBLIC IP addresses. I found out right after the installers left, that I couldn’t play my favorite games which use direct IP connection because my PC’s IP address is in the PRIVATE domain range (i.e. 192.168.xx.xx). The service uses NAT (Network Address Translation) technology to hide the PC from the internet. Why are taking this responsibility away from the customers? If I want to expose my PC to the internet so I can access it remotely, I should be allowed to take that risk.

Internet access service (even DIAL-UP) allows access both FROM/TO one’s PC…. If they are not going to allow direct IP connection to my PC, I would be unable to play most of my favorite games . This is totally unacceptable, and I believe it constitutes non-performance of contract service agreement.

Question: Do I have a legitimate right to cancel my subscription (without early-termination fee) and expect to be reimbursed the fees I have paid?

Pwede bang dalawang canopy anf ilagay? ex. 1st canopy for upload and the 2nd canopy for download.

tama si buknoy!

tama na ang whining…

THE BEST ANG SMART BRO

Hindi nyo mapipigilan ang pagdami ng subscribers ng Smart!

Hindi kasi kayo nagbabasa – UP TO 384kbps!

So far no comments ako to the wireless communication here in davao, in regards with the smart bro madali lang ang pag apply ko after ng payment may ipinadala sa akin na materials used for connection which are schedule 3-4 days said by the agent. After that the agent said that they will call me, surprisingly the day after i apply tinawagan nila ako at ready na ang lahat ng gamit para sa connection. Yun nga kinabukasan nakabitan na ako, when i first used the internet it runs 112 kbps which im A little bit dissapointed but in the long run it geos up to 390 kbps…
They prove that there company are just simply amazing….

syett!!!!

wala sumasagot sa heldesk nila mula pa kahapon. bakit ganun??? sobra dami ba reklamo kaya wala available na tech person???

intermitent connection ko 2 weeks na.

smart bro> kuya panu ba yan????

ang bagal help pls…

I just hope they address the issue of those potential customers wanting to apply for smart bro service but was denied because their location…
When smart bro staff surveyed them they said the wireless signal cannot reach the area because of coconut trees blocking the direct line of sight…
I just wish they should do something about this…
I do know maybe invest in more hardware so the more and more people can be connected in this country…
Maybe through information with the help of the internet we Filipinos can be truly progress…

Eto naman petition laban sa pldt, kasama na dito smartbro…..pirma na mga bro…………………………….mas marami mas mapapansin!

http://www.petitiononline.com/mod_perl/signed.cgi?pldtdsl

Smartbro= Mabuti na kaysa WALA
Smartbro= Not giving the right bandwidth to the paying consumers.
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Ang problemang malaki sa smartbro , kulang na bandwidth nila , tanggap pa ng tanggap ng subscriber, upgrade muna!!!

oi KUNG GUSTO NINYO LUMAKAS ANG INTERNET NINYO RESTART NINYO KASABOT WAKOKOKO!!!!!! O BAKA MAHINA COMPUTER NINYO

saken stable naman whole day kahit tanghali umaabot akong 400kbps minsan bababa pero mga 128kbps pwede paren

I hope anytime soon? But so far I’ve subscribed to them for one year and ok naman ung connection ko

@jun! smart wifi is a wired connection not a wifi that you can access anywhere on your house. It is called wifi kasi instead of using copper wires they use a microwave signal to transmit between the antenna that they will install on your roof and their base station. If you want a cheaper but reliable connection try getting bayantel its wired DSL but you don’t have to have a Bayantel Line and their in partner with sky cable. Cost around 900 pesos a month for 256 KBps

Smart Bro… harnessing the free promotion by bloggers. :D And site owners.

Smart Fix should be a new name since they’re going to make it “better” and it has a fix/lock-in period. Anyway, hopefully they’ll hold to its speed promise once they have technical people and the better infrastructure up…

yah i agree with yellowcard/slacker about that having accessible forum.

By the way first impression is always good thus they might install it on sced but thats just the beginning after a few weeks to a month once you have a serious problem and needs to be fix, they will make your sched mix up cause they don’t have their own contractors so they can actually give you a estimate time and they can’t also follow it up since they can’t contact them when their on a job.

oh good luck with your connection hopefully they arrive on schedule, second if you do experience problems don’t expect that you will recieve straight answer from their tech kasi hangang troubleshooting lang sila and you have to wait 24 hours or more for the higher tech to actually call you. Sana ako rin tawagan nila and i’ll be happy to interview them and ask them all the question that will kill them starting from their commercials to their services.

and if ever na mabilis ang connection mo, it doesn’t mean na maganda ang internet nila.

I hope they also ask those people on tipidpc.com and smartbro.r8.org forums na nakakaexperience ng slow connection na around 17KBps to 50 Kbps and those people falls under 100 – 200 Kbps.

Oh well! Sana nga magimprove sila and hopefully soon malapit na matapos ang lock in ko eh.

Peace!