Sun Cellular 3G: Speed Up, Price Down

walang kuwenta sun bro nag sayang lang ako ng pera sa pag bili ng prepaid kit ng sun!!!!!! valenzuela kanumay area my signal nga full pa eh super bagal naman7.kbps ew kayong mga makakabasa wag na kayo mag sun bro mas malakas daw ang smart bro

Mabilis kaya dito sa Valenzuela yung 3G na yan na pang iPhone?

4 me SBW is the best

3 mos. on Sun 799 on my Samsung Galaxy 5 with Android OS (also available on plan 999 with the same phone for free with calls – didn’t need the unli txt and calls so opted for 799 – wish I took the 649 instead cause the USB dongle needs the sim I put into my Samsung to work, I thought the USB was an independent modem) HSDPA speeds usually in Cubao, EDGE usually in Caloocan on weekdays and HSDPA on weekends, HSDPA in Novaliches, and I use SM’s free WIFI by registering my email in SM Cubao, Fairview, Novaliches, and North EDSA. Friendly customer service. Fast upload on home videos and pictures, fast download on zipped manga files. Satisfied customer.

“I’m taking this opportunity to vent a bit. I subscribed to Sun Cellular Postpaid Broadband since the store agent gave an assurance that it will give me a fast and reliable internet connection in Muntinlupa. Unang araw na ginamit ko ang product, hnd umaabot ng 100kbps ang signal. Tumawag ako sa customer service, they said magsusubmit sila ng ticket to resolve my issue. They promised na within 24 hours magbibigay cla ng feedback. Naghintay ako pero wala. The next day tumawag ako, on the process pa daw ang concern ko. I asked for a supervisor, the agent transferred me to Miss Alphie, Officer in charge daw sa floor. Sabi nya, ifoforward daw nya ulit ang concern ko and she promised to give me a call back within the day. Guess what? Wala akong nareceive na tawag. Third day, tumawag ako ulit sa kanila, tinanong ko ang agent na nakasagot kung bakit walang callback si Miss Alphie after nyang mag promise. Sabi sakin ng agent after 10 minutes siguro sa call na yun, nakausap daw nya si Miss Alphie at sinabi daw ni Miss Alphie na tumawag sya sa number ko, babae daw ang nakasagot at naliligo ako. E wala naman. Ginawa pa akong sinungaling. I asked to be transferred to Miss Alphie, nung kausap ko na sya, sabi nya ibang customer daw pala yun na tulad lang sa name ko. I then asked for a supervisor, sabi ni Miss Alphie engaged pa daw sa call ang supervisor pero tatawagan daw ako within the day ni Jay Dulap, supervisor nila. Same thing happened; I did not receive a call back from the supervisor. The next day, tumawag ako ulit. Nakausap ko ang isa pang supervisor, sa araw din nay un, I received a callback from a manager. Sabi nya, makakareceive daw ako ng call the next day from a technician for troubleshooting. WALA NA NAMAN AKONG NARECEIVE NA CALL. Fifth day na ngayon at wala pa ring resolution sa concern ko. Ngayon may kausap akong CS agent, 1hr and 33 minutes na kame sa call habang sinusulat ko to dahil hnd pa rin daw available ang supervisor nya.They keep on saying na naforward na ang concern ko sa proper department at maghintay lang daw ako ng callback within the day. Sino pang maniniwala????? In my opinion, Sun Cellular has a very poor customer service. What a shame.”

-Typical call center brush off strategy.. hahaha.. ganyan talaga ang mga agents pag alam nila na their company sucks! Pusta Marc hindi talaga supervisor ang kausap mu. parang POC/OIC lang yun. it means that sya ang incharge pag wala si bosing pero agent parin yan.. hehehe.

Been also thinking of switching to sun broadband hoping to get the pocket wifi thingy. but when I read this blog.. Damn ill keep my mydsl na lang. hehehe.. uhm can anyone suggest a more bearable internet connection? I really like to download music, movies and videos (not using torrent though) im getting my movies at pspiso.com and music from limewire (have to be careful though, daming virus) hehehe.

gusto ko sna ng broadband yung 999plan yun po.. yung 3mbps po

I’ve been using Sun Broadband Wireless plan 799
here in Quezon City. I’m expecting for a fast and reliable internet browsing because my location seems to be in the middle of Sun Cell Towers,
but things are not in the way it supposed to be,
my connection is always lower than the average,
resulting to a major major disappointment.

bumili ako ng sun broadband dito sa sm cebu para gamitin sa lappy ko, pagdating at pag test sa bahay, ang taas ng signal abot ng 97percent 3.5G pero pag gamit ko abot lang siya ng 30kbps, ang bagal hindi ako makapanood ng youtube kailangan mag antay ng matagal para mapanood, disappointed ako sa sun cellular, dito me nakatira sa lapu-lapu city ang connection nya ay hsdpa pero bagal talaga, wag kayo bumili para di masayang ang pera nyo,,,,,,,,,,,,

Wala pa akong alam na wireless service provider na nag o offer ng low latency connection sa pinas.
There are only Three most important Criteria for a good internet connection. this apply to Landline, Wireless,Sattellite. and Cable.
These are:
1. High Bandwidth
2. Low Latency not more than 300 milisecond below 250 millisecond is ideal specially to online gamers and VOIP user
3. High SNR -more than 6db Signal to noise ratio(for landline)High RSSI, low echo (for wireless)
Those are the basics for good internet connection

ok naman sun broadband wireless dito sa UP yung nga lang minsan mabagal pero at least nakakakuha ako ng 700kbps sa torrent(private tracker) sa browsing ok naman walang problema. Online games medyo lag pag maraming tao sa iisang mapa(baka siguro server side narin ito) all in all mas prefer ko siya kumpara sa ibang wirelss providers

anong website yung ina-access nila to get the coverage kung pwede sa location mo?

spare yourself the trouble zeth. SBW is total crap. the 2 MB/s speed is not real. you’ll get around 64 kB/s during off peak hours..i.e. from 2 a.m. till 7 a.m. only. and less than 5 kB/s for the rest of the day..

As of today, SBW has DOWNGRADED the speed of SBW from 2Mbps to just 640kbps. Confirmed using a software called MDMA which shows the actual profile used by Sun. Before it shows 2mbps in both upstream and downstream, but now it’s capped at 640kbps for both. This is clearly a blatant form of false advertising.

I live in UP Village Diliman. I got my Sun modem last March 2. For the first 2 weeks, it worked really well. After that, downloading became so slow and there were instances when it becomes disconnected. I probably called their hotline 10 times already and I was always told that they will prepare a report but nothing has happened up to this time and the service is getting worse. It gets disconnected now every 2 minutes. I just came from their Trinoma shop and I was told the same thing, that they will prepare a report. Right now, I am on the phone with their hotline and I am on hold for about 5 minutes now. Ooops, there it goes I got disconnected from the hotline. I have a web-based job and it is really affecting my work.

How is Sun Broadband in the UP Diliman area?

I’m using it right now!
Mabilis dito sa Taguig, HSPDA 90-99 percent and signal strength. Ang download average speed around 250 KB/s tapos minsan umaabot ng 500+ KB/s.
Mabagal nga lang torrent sa umaga minsan almost wala pero opposite naman kung gabi kasi sobrang bilis sya kung gabi.

Just to clarify…when I say the signal disappears, it literally disappears. No 2G signal, even if you try forcing the device to connect via GPRS only.

mejo ok lang signal strength ng SUN dito,d bumababa ng 90% kaya ok sa surfing.smart d ko nasubukan.globe wireless nasubukan ko,mas mabagal sya.lamang lng globe dahil nkakalaro ako online anytime kahit d ganun kabilis.pero baka dito muna ko SUN mas mura sya and overall mas ok sya compare to globe.sana nga ganyan na service ng SUN para d nko lumipat pa

nakakapaglaro na rin ako online pero off peak hrs dapat..12:30 am onwards nako nakalaro.yun lang magpupuyat pa ako para maglaro..

Almost a week or so na ko since ng-subcribe ako sa SUN.

Mabilis nman sa surfing kaso sa online games laging disconnected. Sa Bicutan ako and sabi nung guy n ng-demo nung kit e 3 ung 3G site/terminal dito.

Check ko rin ung ibang comments sa web and mukhang pati ung iba ganun din ung experience. Di sya stable pg-online games, mikhang png-surfing lng

I play ragnarok and mabilis nman sya pag pasok kana kaso it only lasts for 3-10 min (mostly within 5 min) disconnected ka kaagad.

So kung kukuha ka ng SUN and online games ang trip mo, its best na I try mo mg-online games pag ng-DEMO sila pra ma-assess nyo kung stable ba sa area nyo.

Kinuha kung plan e ung bayad ung modem, so kung di pa magiging stable ung connection, mlamang bumalik na lng ako sa smartbro khit ba mas mabagal ung speed: 300-400kbps at least stable sya. Just so happens na addict tlga ako sa games.

@bolong68

yup, same speed but of course you’ll be charged Php10/30mins ;) Ok na rin for a backup internet connection..or to try it out before availing of the plan which I did..downloaded a 70mb torrent file using my 3G (not HSDPA)handset and it was done within 20 mins..pretty sweet =) you can also check at any suncell shop if there is HSDPA coverage in your area before you avail =)

Someone told me that a friend would find a way to get me free trial, even for just a couple of days.

I was hoping that it would somehow push through. If the service is good, I’d most likely recommend that my office get a couple of plans.

Here I am… Waiting… Waiting… Waiting…

Sun Cellular rocks! I have both Globe and Smart services as well; nothing compares to Sun. At least in areas noted above. Provincial is soon to come.

Tempting offer.. but i’ll have to stick with Smartbro.

Hi Yuga,

I picked up this valuable info and spread it around in my blogpost.

http://pinoybiz.blogspot.com/2009/02/yuga-on-sun-cellular-3g.html

ka ingit naman, kelan kaya darating ang sun broadband sa Cebu ? :(

ok ang offer nang sun cellular for the price buster. but pangit ang feedback ng sun user regarding sa broadband. wait na lang ako siguro ng 2 to 3 years pagmaganda na ang coverage ng sun.

I think this was already available since Dec. ’08.

I already saw those on their website since Dec.

Just didn’t go to any Sun shop to confirm if it’s really truly available or just “press release”.

What is real breaking news is that PLDT and SMART just released this month their own plans to counter this.

Both have 799 plans now(PLDT and SMART’s 799 plan are identical) to compete w/ Sun’s 799 plan.

The big differences from Sun are:

1) It is post-paid
2) It has a 2 year lock-in
3) In their 799 plan, only the first 60 hours are “free” but once one exceeds the allotted 60 “free” hours, the rates goes back to their std. rate of P10/30 mins.

wow, cool. now it is more attractive to get a plan subscription. The only thing left is……….. more antennas to provide larger coverage.

i tried the sun broadband myself and was actually quite impressed. one time i was able to get 1400kbps which gave it seamless youtube however there was also one time where i only got around 500kbps which isnt so bad for a 799peso per month fee. theres this plan where you can buy the 2,500 peso dongle and pay the bill on a monthly basis for around 799 pesos. sure you have to deal with the 2,500 peso dongle but at least when you dont like the service in the future, theres no lock-in period. the other plan though that comes with a free dongle does have a lock-in period. personally id prefer the one with the 2,500 peso dongle.

been waiting for that to arrive here in iloilo city, but that seems like an eternity. i don’t get it, what’s the point of sun cellular? doesn’t the company want to make more money? why is it not that aggressive in its business?

oks pa ako sa myDSL..may mga ngsubscribe na ba dito?

Looks neat. Mura na nga. :)

I wonder how much 3G service will cost come 2011 or 2012. Prolly half the price.

Thanks!