Smart Bro subscribers unite to Email Flood NTC

At least a good start for bringing some attention to all those crappy services in the philippines…

I have an Info that there was a 3-day cell site access blackout in the visayas region of smart services. A friend told me a whole neighborhood got a “no network” on their smart phones, and couldnt make a call. A rumor though not confirmed is that smart is trying to upgrade to 3G shutting down some systems on the onset…

BTW any chance you can give me a tip how I can monitor replies on a thread I commented on?

Sama sama natin email ang NTC ****@****.*** sa Dec. 24 para malaman nila ang ginagawa ng Smart Wifi. Para sa atin din itong mga kinakawawa, iniisahan, at niloloko ng smart wifi.

teka pano tayo mageemail sa ntc if wer using smart wifi? hahahaha joke only

Sino mag papadala ng emails sa NTC (****@****.***) ng mga reklamo sa Smart Wifi sa Dec 24? Add your names.

1. vinvinvin

My dear Co-Bloggers,

So musta na Kayo lahat?, “long time no write” nako dito eh, ehe since awa ng Dios eh naayos ng NTC ang problema ko sa SMART Microwave internet na yan!

Guys, I hope you will really heed my advice na sulatan ang NTC (****@****.***) at sabihin ang lahat ng details nyo, be as honest and detailed as possible ha kasi isesend nila ung letter nyo mismo sa SMART eh at titignan kung totoo.

Good luck at God bless sa inyo na magpapadala palang ng letter sa NTC.

Sya nga po pala, bukod sa hindi nako pinagbayad ng termination fee eh natanggap ko narin ung full refund ko na P1,988 from the SMARt wireless center. Basta ba isuli nyo ng kumpleto ung antenna or equipments nyo eh. Mismong manager pa ng SMART ang nag-assist sa problem ko at prinioritize dahil nga sinulatan ko NTC at sinabon sila.

Awa ng Dios eh masaya na ang aking Bagong taon, at naibalik pa ung pera ko. hayy. sana lang eh makahanap naman ako ng stable pero mura na broadband ayaw ko na ng PLDT o SMART me phobia nako jan. Sayang di available Globelines dito sa Soldiers Hills, Alabang eh. baka Cable Internet nalang. ok kaya un?

Dibale mag-research muna ako para hindi na ako maperwisyo at maloko ng tulad ng SMART Microwave nayan ehe.

God bless us all, balitaan nyo ko sa pag-email nyo sa NTC ha. tyak akong headlines yan ehe.

Happy New Year to all :)

as always,

I’m your friend —- Fabian Santos (soldiers hills, alabang. muntinlupa)

======
BE SAVED. READ & OBEY ACTS 2:38 IN THE BIBLE…

Sa mga hindi pa nag e-email, aba mag email na sa NTC!

ano na po resulta?

mukhang walang nangyari sa mga email ah. hhhhmmmmm

WLA RING NANGYARI NAG BOUNCED BACK LAHAT NG EMAIL KO, AMFNESS.

Hoy Balita naman dyan!

@curious_lang
January 9th, 2006 at 6:28 pm

read the thread, read mo na rin un thread under ‘Smart Wifi Launches..baka magsisi ka rin kagaya namin na naka smart wifi…advice ko? mag GLOBE ka na lang

Another development on my case….

After sending an email today to the person that the Smart Wireless Center referred me to informing him that NTC is scheduling a mediation on my case, I got a call just now from Smart (2838). They asked if anybody from their Technical Group had contacted me and if I would still be willing to continue with the service if they have fixed the issue.

I told them that I am no longer interested since I have already signed up with a DSL provider in our locality. I believe that the Smart Wifi people are not so willing to go through the mediation process at all for one reason or another. Probably afraid of any repercussion from NTC.

I urge everyone to try the route I took and send feedback to this site if the steps could be further improved/enhanced.

DEAR JEANETTE G,

WALA KANG MAGAWA PAG HAPON. LAGI KA KANG NAGREREKLAMO. TSANG, IBAHIN MO ANG KINAKAIN MO PAG BREAKFAST – MUKHANG UMIINIT ANG ULO PAG HAPON

LOVE,

DR. SMART

Hi there again. I also sent emails twice last week to NTC containing my complaint regarding the poor service of Smart WiFi. Twice, my emails bounced off. NTC must provide access so that it can better serve the public. I hope NTC is not experiencing a connection problem too. Otherwise, the public might think that it is also using Smart WiFi.

smart wifi really sucks…minsan na nga lang ako mag connect..palagi pang walang connection…last week ang sabi technical activity.. ngayong week yung daw cellsite ang problema.. ano ba tlga.. hindi na naubusan ng rason ang mga tech support nila.. nag palit nako ng Lan Card akala ko kse yun ang problema.. pero pag testing ko sa notebook ganun din.. so talagang may problema sila.. mag iipon lang ako ng pambala jan sa smart wifi… at susundin ko advice ni jennette G..
To Smart Wifi: Mahiya naman kayo, nag babayad kme sa
bulok nyong serbisyo..

from: joye@subic bay

Kainis. Stupid WiFi seems to have a problem. I can connect with my IM & P2P software, but I can’t load any webpages. Something’s wrong with them….AGAIN!

potang Inang SMART!!! Kahit walang nakitang cellsite d2 sa amin KABIT parin. Lock down kapa ng 1 year. Sa mga hindi pa nag pakabit sa POTANG WIFI nayan. Wag nyo 2loy. Sayang ang pera nyo. On time pa bill. Tae!

smart wifi, pang madaling araw lang sarap gamitin!!!the rest of the day parang pagong na! nag resign na buong management ng meridian, papalitan ng PLDT. Sana maayos na nila !

ei folks, just wanted you all to know that the email address of NTC right now is chit****@****.***

mail away! i’ve already sent 3 emails since yesterday. my problem is that everynight around 8 up to 7 in the morning i have no connection. try to do the repair thing and it cannot renew ip address. anyone have a different explanation for this or is it simply the because of the poor service of smart?

Remember yung commercial sa TV na isang chick na nagda-download ng mp3 songs na sumisigaw na,YESSS! YESSS! THAT WAS FAAASST!!! I really do not know kung bakit nya nasabi yun? Cguro nag-finger muna ng kanyang kepz sa sobrang bagal ng download speed at saka nilabasan kaya napa-ire ng YESSS! THAT WAS FAAASSST!!! To HELL with you all SMART and PLDT!!! mga MANLOLOKO! Karmahin sana kayo balang araw!

Nyak,,, ang lulupit nyo,, Pero puta talaga ang smart. Talagang la na nahiya sa service nila, pero on time ang bill huh. puta talaga… Pati nga costumer service nila mga puta eh, laging hang-up sa akin. Mabait pa nga ako sa kanila, I just asked them Pwede bang magpadisconnect right now through you. Disconnect agad ang call ko. Why kaya? 5 times ng ganun sila… LOL

yan ang ginagamit kong username sa chat sa ventus. Iyakin nga ako kase madalas akong tinutukso nila. neway, I have some info regarding my work living in hell at VOCATIV VENTUS. I learned how to deal people directly telling the whole lie of the system. This focus the opening spiel until the closing spiel. The whole troubleshooting are done but the connectivity seems does not improve on the clients side. I wonder how this product have been distributed in the market without passing the ISO 9001, considering the service quality were still beyond zero and the product yet don’t know how to operate properly even by their own MANAGEMENT. Please be advised that this product were not met its STANDARDS, QUALITY AND SERVICE, but the monthly bills are still their concern.

Hello, I am also FED-UP of this damn smart wi-fi. Everytime my connection gets broken, I will immediately call the helpless and incompetent technical support and everytime (for every disconnection) they will put me in this very lenghty process of disconnecting the base ap to my computer, checking for IP address, etc.. Until eventualy, they will tell me that my connections are working on their site. They will insist on this until you get very frustrated that you will just hang-up the phone or curse them. My experience shows that neither of this works on them! They will then tell you that they will send their technical to check the subscribers base station. If you ask them when, THEY WILL NOT COMMIT. YOU WILL END UP WAITING FOR THEIR TECHNICAL SUPPORT TO CHECK ON YOUR UNIT ON THEIR CONVINIENCE. THIS SHOWS HOW ARROGANT SMART WIFI SUPPORT ARE. YOU ARE PAYING IN FULL AND YOU ARE GETTING MUCH LESS ON WHAT YOU ARE PAYING FOR! THAT IS I THINK AS UNFAIR. I SUGGEST THAT WE BIND TOGETHER AND FILE A CLASS SUIT TO SMART TELECOMS SO THAT THESE ARROGANT TELECOMS COMPANY WILL KNOW HOW THEY SHOULD TREAT THEIR CLIENTS. NO WONDER OUR COMPANY USES GLOBE AS OUR COMMUNICATIONS PROVIDER

Walang kwenta talaga smart wifi. kaka apply ko palang sa service nila 2 weeks ago. ndi nila ako pinatawad sa kabulukan ng service nila.. 5 days na ako walang internet, and everytime i call their customer service, pare parehong dahilan ang binibigay! may technical problems daw ang base station… ang masama pa, i check ko na lang daw from time to time kung kailang magkakaroon ng connection ulit kasi ndi daw sila makapag bibigay ng definite time! tangina, pinapaasa pa ako! tangina sayang pera ko sa inyo!

Guys,

Too bad, we are still within the SMART contract timeframe.Kung hindi lang , we could have transferred immediately.We are encountering all the problems you have mentioned and we keep on calling smart , we get rebate but this is not the conern.We need a better service comparable to at least the country in asia. What we need is a reliable service, a reliable connection for all our jobs and different business dealings.This is not just for games or internet surfing.
SMART WIFI na manloloko is still around.

talaga?!!! bkit nman kame d2 s pasig hindi nakaka encounter ng ganyang mga problems? simula ng lumabas yang smart wifi nagpakabit n kme kc walang available n line ng pldt s lugar nmin, d2 s san miguel, ang nagkakaproblem lan ung pc nmin kc luma na pero ung wifi hindi naman….hmmmmm

nagiinit na rin ang ulo ko sa smart wifi na to kagaya nyo …

why don’t we try this, smart wifi subscribers..

hindi naman sa minamaliit ko tong site na to pero, di ba, kung gusto nating may makarinig sa atin, why not dun tayo sa mga prominent figures lumapit to voice out our complains,,, like if we can make Google or Yahoo to have a banner saying like

“HAYUP KAYO SMART, BALIK NYO PERA NAMIN – 988 PESOS PARA 0.2KBPS? NILOLOKO NYO BA KAMI?!”

in there front page, then that would be cool,,, got the point?

the best chance lang natin ay sa forums ng mga TV companies… ABS-CBN, GMA, etc.. kung mayroon silang forums… and we should pray na mayroong makabasang staff ng company nila na kind enough to help us…

so sa Forums ng TV co…. i don’t know kung allowed sa rules nila yung mga posts na kagay dito. try ko na magvisit sa forums ng ABS, right there

http://forums.abs-cbn.com/index.php?act=idx

then, pag dating ko dun di ko alam kung saang forum ako papasok para magsimula… kea hindi muna ako nag post…

then naisip ko nga na baka ipag-de-delete lang ang mga ipopost natin (dahil baka bawal nga sa rules)… eh as usual, naghihingalo na naman si Wifi kea madali nalang ako, wala na akong time basahin yung Rules of Conduct.. right there,

http://forums.abs-cbn.com/index.php?showtopic=47

so, someone should try reading this para malaman natin kung pede nga yung plano, then post nyo dito kung saan kami pupunta,,, (if ever)

then, try pa tayo sa ibang TV co.!!!

wahahahahahhahahh

may forums po tayo sa GMA!

PLEASE SABIHIN NYO NA MGA HINANAING NYO!

http://www.igma.tv/forum/viewforum.php?f=11

need to register, though…

SPREAD THE NEWS, SPREAD THE FORUM LINK. Once again,

http://www.igma.tv/forum/viewforum.php?f=11

@ gfx machine

hindi OS ang problema sa mabagal na internet ng smart! Bulok na sistema nila ang problema!

gfx machine

Di affected sa Operating System ang connection sa internet never!!! Alam mo kung ano ang pinaka stable na Windows?
Windows 2000 pro at WIndows 2000 Advanced Server,Gusto lang magka pera ng MICROSOFT kaya gagawa sila ng bagong OS…
Pero ang sinabi mong tinaasan mo ang antenna mo na mabilis na connection mo agree ako dyan…
May plano akong taasan ang tobo ng antenna ko kaso lang pag ginalaw ko baka wala ng makuhang signal,ano sa tingin mo gfx machine…

@ all

Kaya mo lang kailangang taasan ang antenna mo eh kung meron mga obstructions (puno) in between ng base station. Pero kung may line of sight at walang sagabal, di na kailangan taas.

@ bat
@ anu ba?

Hindi naman windows vista ang ininstall ko windows longhorn iyon galing pa po yon sa SAN MIGUEL CORP. kasi yung kabarkada ko nagwowork doon system administrator sya! original yung CD installer di pirited

@ ANU BA?

HOW COME? PLEASE EXPLAIN!

i have a Beta 1 release….kung ok lang sa inyo…

Tama ka dyan..Beta 1 nga lang ang akin..sa May pa raw i re-release ang Vista na dating Longhorn….

kami rin d2 sa palawan sobra nga bagal d2
minsan nag 18kb cya asar.

dito sa angeles sobrang BAGAL ng smart dko alam kung baket. mas madalas pa ang sira ksa sa umaandar

hoi! taga smart sana nmn ganda ang service nyo kc nagbayad kmi ng maayos. taga san juan metro manila lang me pero palagi papu2l ung connection. lagi diconect ang internet ko. what hapen ba? sna sagutin u nmn.

Ang bagal ng smart wifi khit klan tlga hay nko gus2 kna tlga magpalit.

x7 faster than dial-up? Fast downloads? Easy web-browsing? Gauranteed?

HINDI. First three days lang masaya, kala mo ok lahat.. Mabilis, walang DC, constant ang speed.. Tapos nun ano?

DC.. 3 hours bago makaconnect.. Burst speeds.. Minsan 300kbps, tapos bigla mag 0.. Maka-connect ka man, after 2 minutes, DC nanaman.. WTF?

Wala nang magandang nadulot Smart-Bro sakin.. Sayang pera, sayang oras, sayang ang boses ko kakasigaw sa harap ng PC.. Sayang, kala ko maganda Smart..

Guess what? HINDI!!!!

Meron pang 1 year contract! WOW. Pineperahan nyo lang ba kami?? AYUSIN NYO SERVICE NYO!! NAGBABAYAD KAMI NG MATINO!!

Smart, sana ayusin nyo naman.. We trusted that you could live up to the promised service, but what do we get? Nada. Zilch. Zero. Negative pa nga eh.

Smart Wi-fi???

Waaaaahhhh, ang tagal na ngang mag-load ng paborito kong online game, biglang madidisconnect, haaaayyy, bakit???? now i know how to be in smart wi-fi, magkakasit ka sa 4 times an hour DC times 24= letse….sana di na sinubukan mag-apply, lakas pa ng loob me commercial pa!, wooohh, ano na….. talo pa kayo ng globe o iba pang dial-up isp. Sa lahat wag na kayong mag-try mag-apply i’m sure you’ll be the one to regret it, or the next same thing na mababasa ko comment nyo dito….beep…….beep…..Smart wi-fi di-uling!

THIS IS A LETTER I WROTE TO MERIDIAN TELEKOMS/SMART WIFI/SMART BRO

To whom it may concern:

I have been a Meridian Telekoms subscriber for the last seven months, and I have encountered several issues regarding your service that I deem sufficient to warrant the termination of my subscription.

First and foremost, the speed of your internet service, although faster than regular dial-up connections, is not as fast as DSL or cable internet connections. There are times during the day when the speed is not up to par, probably due to network traffic.

Secondly, your billing system causes great inconvenience to its subscribers. Your company does not provide a grace period for non-payment of the monthly fee. In other words, your company operates similarly to a pre-paid internet service. The internet access simply expires every 30 days without notice. Your billing policies do not consider the fact that during the day when the subscription must be paid, such subscriber may critically need internet access for one reason or another. To the dismay of such subscriber, he will just find himself without any internet access without any notice from your company whatsoever.

The common practice used by broadband ISPs in the United States as well as your sister company, PLDT DSL, is to provide the customer with uninterrupted and continuous broadband internet access. Termination of the internet connection does not occur just because the monthly bill was not paid before the monthly expiration date. Termination takes place when the subscriber has been truly delinquent in paying his monthly bill despite notice and collection efforts by the service provider.

Thirdly, there is severe inefficiency between your billing department and technical support. I pay my monthly bill through Banco De Oro, and on several occasions paid in advance (paid for next month’s internet access). Despite such payment, I still encounter the same exact problem I mentioned above- my internet access simply gets cut off on the 30th day of my present subscription. It never continues onto the next month.

The primary reason why a Smart Wifi/Meridian Telekoms subscriber pays the monthly bill on time, or even in advance, is to ensure that his or her broadband internet connection remains continuous and nonstop. My presumption as a subscriber is that upon deposit of the monthly fee with the bank, for all intents and purposes, my subscription is deemed paid.

However, at the end of my monthly subscription, I am bound to call your service center, talk to a customer representative, while he or she asks for the deposit slip (representing my payment) to be faxed to your office. Thereafter, I am asked to wait, and to call back in two hours (to give your customer representatives time to confirm my payment), and only then am I given the activation key in order to access the internet.

Having paid the monthly bill with the bank, no customer must be tasked to present proof of his payment with your company, much less undergo the process I mentioned above just to receive his or her activation key. The responsibility of confirming whether such monthly subscription has been paid falls squarely on your company and the depository bank. This is no longer the responsibility of the customer. If your company insists on this practice, then it would be better if you sold your services through pre-paid internet cards to get the activation key.

Lastly, there is tremendous technical difficulty regarding your connectivity. I have encountered two problems regarding this issue. The first problem concerns the use of wireless routers. I have tried on several occasions to connect my wireless router using your internet connection, however the normal configurations do not work. I sought assistance from your technical support, but I was given scant information and on one occasion was told that such service may be done for a certain fee. During the last seven months, I have been unable to configure my wireless router, while I was able to do so easily when I was using PLDT DSL.

The second problem regarding this issue involves the use of multiple computers. In our household, we have three computers: one desktop, and two notebook computers. I am forced to switch the Ethernet cable from one computer to the other since I am unable to use my wireless router. But due to the Smart Wifi portal protocol, which is unlike PLDT DSL, I cannot easily access the internet by switching the Ethernet cable from one computer to the other.

Most recently, despite an active account, I was only able to open the portal page and log on with my username and password. But instead of directing me to the security page, the portal immediately took me to the transaction menu. I brought this to the attention of your technical support, but so far the problem has not been resolved and I am unable to access the internet notwithstanding my active account.

I realize that this letter of complaint might be an exercise of futility as it may not be given any notice or consideration by the management of your company. However, I believe that a company like yours, under the macro management and leadership of Manuel V. Pangilinan, will not simply disregard the issues I have brought to your attention. These issues need to be addressed immediately not for my sake as a dissatisfied subscriber but for your incumbent and future customers. It is axiomatic specially in the realm of the service industry that client/customer service should be the company’s top priority. I sincerely hope that your company takes this principle seriously.

Keita ilang months ka na sa smart wifi?

ang problema ksi hndi yung DEDICATED.. eh yung smart wifi hndi dedicated eh.. nag speed test ka nga kung lumabas man 380kbps (haha himala ba to?) eh once upon a time lng yan..

380kbps (1 min, ayan pinag bigyan ko na, sa totoo lng 1 second lng nag burst eh) then the rest of the day? 80kbps… then ok lng sana ganyan pero ilang times disconnection a day??? hndi ko na kelangan i sagot to… siguro may 50 times sa iba diyan…

baka from dial-up -> smartwifi, kaya naninibago lng. pero mas ok pa sakin dial-up na try isis unlimited imo (in my opinion)

pero kung totoo nga siguro 10% ng tao nkaka benefit sa smartwifi pero 90% talaga pissed off..

Rebate? paano yun? pati nga termination ng subscription ayaw eh.. paano ba mag rebate? ano sasabihin?

I am so pissed off!!! alam nyo ba wala kaming connection for one month now, tumawag ako sa tech support and nag troubleshoot kami tapos walang nangyari, so the agent namely “Ryan Limpin”
asked me to wait for the second level support so i waited for almost 1 hour sa phone but no 2nd level suppor answr the call. He told me then, na tatawagan nila ako but i waited for a day and no one called. (this was my 3rd time na umasa sa kanilang call back kasi hindi nila maayos ang connection and they even promised to dispatch a technician to check our connection….pero promises is all i got!)…. Now tell me i’m i supposed to get mad about this service?…. kalma pa rin ako…. tumawag pa rin ako sa tech support… with no surprise yun pa rin ang nangyari….! so i told them i want to cancel the service for getting nothing from them but headache! So I went to their center and asked the customer service to cancel my account but she answered “I’m sorry mam you can’t cancel your account, you need to pay….bla bla bla!!!!!……” why the hell will i pay for the service that haven’t use and doesn’t give satisfaction at all! —-I am always a good customer to them no overdues or what so ever!….and i asked the customer service to check the case log on my account to give her a proof that i called tech support about my connection, and you know what, in their record…Ryan Limpin the agent handled my tech support call, noted that i did not follow the troubleshooting and i refused to do it!….! the hell!

therefore i conclude
they are big liars and they deceive people!

and the customer service agent mentioned about the due date and when i cheked my bill its not the duedate, the customer service agent told me its not the right due date….so why the hell will they put or sent the statement with a due date that is different from their system!…another LIE!

SO if anyone is planning to get their service…. this is my advise…. think what you really want and what are your needs…. if you your looking for headache then Smart Wi-Fi is the internet service for you!…. if your looking for better tech support then Smart Wi-Fi tech support can give a better shit on you and if your looking for an excellent customer service then Smart Wi-Fi customer service can give you an excellent lies of all time!
SO HOWS THAT!……

Here are some names that you need to watch out! —(This is SMART-WIFI Cebu)
Ryan Limpin
Owen Maguilo (girl)

( pwede naman akong hindi magalit basta humungi lang cla ng sorry about the service, pero instead of asking an apology, nakipag-gigilan pa cla sa akin! )

Sana mapagtuunan ng pansin ito ng Company (Smart )…. their people can’t help them to give a better service to their customers…. I can understand naman na their are downtime sa service but I can’t just accept that this people are LIARS and they can’t even ask sorry for their lows!

so instead maintindihan namin ang smart wi-fi… lalong kaming nagagalit and nanggigigil… because of those kind of people!

I agree na okay lang sila sa simula…. at first my download speed is 96+KBps and 100+KBps during late at night mga 2am-3am….. pero ngayon 40+KBps na lang maximum…. :( i wonder if ganun din speed niyo…. BTW im using DAP….

Hi Guys,

I just have my connection last saturday and was very disappointed with the service. Kakagulat kc ang connection speed ko maximum is 58Kilobits/second as against the advertised 384KBPS

I can see smart is really investing in false advertising. Grabe.. Tapos ang daming IDIOT sa CSR’s na walang alam sabihin kundi may technical activity sa base station and just monitor your connection. TApos di daw sila pwede mag-papunta ng tao basta… Meron daw tatawag pero 1 week na wala pa rin.

Nasaulo ko na nga yung sinasabi nila kc tumatawag ako araw araw to complain. Tapos di pa rin nagpapadala ng tao dito sa amin.

So now, Im already considering terminating my subscription ASAP.

Gumagawa na rin ako ng e-mail to formally bring up this issue to DTI. Sana naman may magawa sila…

Well sa lahat po ng may problem pa dito sa smart service na ito, sana po mag-file na rin po kayo ng compalint sa DTI. Tama na ang pag-mumukmok. Course all your compalints to the proper authorities.

MAYROON PO TAYONG MGA KARAPATAN,
covered under
Republic Act No. 7394 which is
THE CONSUMER ACT OF THE PHILIPPINES.

In this kind of service, ARTICLE 50-52, ARTICLE 100 at yung iba pang related articles covered yung violations nila and yung rights natin.

If you want to know more about the consumer rights law… Andito po ang link:

———————————————
http://www.bps.dti.gov.ph/Laws.php?contentID=1
———————————————

Mas maganda rin kung babasahin nyo yung PDF file which is kumpleto… May download link dun sa baba ng article… Or click the link below para deretso na:

————————————————–
http://www.bps.dti.gov.ph/uploads/files/Forms1_File_1104836450_RA7394.pdf
————————————————–

MAraming Slamat po sa mga nag-basa….

I hope ma-solve din natin tong problema natin with the help of Department of Trade and Industry.

Thanks,
Cris Mag

WOW…..

mga bro…Im back para tumulonh ulit…

Wi-FUCK

384 Kbps promise Speed….

hahahahahaha

52 Kbps lang…

7x faster than the dial-up??????

it was just LIKE THE DIAL-UP…

MGA UNGAS….

Hi-Tech supot….

I am still on dial up with i-manila but I am planning to get broadband service because I want faster higher kbps. Their service is ok but I seem to start seeing more disconnects and 2-3 attempts lately before I can connect. Four months ago this wasn’t so.

But after reading your input I am concern about the lock in period of 12mos. It’s not fair to penalize subscriber for trying to get out of an “agreement/contract” that the broadband providers cannot validly deliver satisfactorily in the first place.

I’ve approached Smart Bro and they give you the impression that all’s well. I will see Globelines next (they offering a landline free for 12mos. if you subscribe).

When they make you sign up knowing that these problems happen in many occasions, then it reeks of a deception and a scam. I am sure that most subscribers don’t want to terminate their connection if they find it “lovable”. Who wants to? The exceptions to this should be easy to identify. So they should not penalize those who have documented valid complaints.

Are there other broadband providers in the Philippines other than PLDT, Smart or Globe which are worth looking at?

Currently I have a PLDT line.
So is PLDT DSL the better option then? In general is DSL through the regular phone line more reliable than the wireless kind like Smart Bro which uses a canopy with another power source?

Ulol anong maganda connections taga ppasig din ako gago sa una lang yang smart n yan maganda!!!. ill already been having a problem almost 1 week n na na didisconnect ung wi Fuck!! nayan pa smart smart bro pa sila ulol sila gago sila mga manloloko. d ko ma avail ung 384kbps.. ano b maganda subscirber ng internet ngaun. amfutah smart dpat dyan tinatanggalan ng serviso!! nakakaperwisyo!!!

nakaka inis talaga ang smart wifi.. always walang connection.. pag tatawag ka sa tech support sasabihin sa iyo.. sir familyar ba kau sa IP config? pa ulit ulit… titignan config mo.. d pa nila sabihin na bulok ang broadband nila… then sasabihin sa iyo may problem sa base station kung saan kau naka connect… then i monitor ko daw ng 24 hrs.. alam nyo ba ang 24 hrs na iyo? yun pala 4 days bago nag karoon ng connection.. sabi pa nila mas mabilis daw sa dial-up.. buti pa ang dial up hindi na di disconnect.. depende sa internet card mo….. more than 1 year na akong subscriber ng smart wifi.. kapag mag karoon ng zpdee sa location namin ay lilipat ako… hoy smart ayusin nyo naman ang base station nyo.. wag na kau mag bigay ng broadband kung d nyo naman kaya.. mabilis nga connection mo after ng 5 minutes bokya dc na naman.. tapos mamaya parang pagong na ang bagal.. tapos wala ng connection.. monitor na naan ng 24 hrs hehehe.. bulok bulok kayo.

sana naman mabasa ito ng NTC at matulungan tau sa problema natin about sa smart wifi.. wag na sana gawing ng smart bro ang 12 months contract hindi naman na e enjoy at hindi sulit ang serbisyo nila….

Huh? So far ngayon wala pa akong problem sa SmartBro ko, smooth ang connection and i can download tons inluding torrents.

Calm down dude.:)

I’m Manok from Cebu (hard core gamer)
Knowing that smart wifi would have slower internet speed compared to globe which is cheaper by 5 pesos and faster like a DSL, but to no avail all their open slots within the area of installation is full, with no choice, I have to avail the Smart wifi. Reading some of your posts from Feb to present not all, made me laugh out loud coz the swearing being stated in your post happens over and over again. Well maybe some of you know that using smart wifi is sharing with subscribers within the radius of the signal so expected slow speeds in internet connection, downloading and online games. But WTH, I have no choice, suffer for one year ;P , well in torrent I have about 25 kbps dl speed and 25 kbps upl speed, its enough for now, (had reserved a slot at Globe ;P) , and online games, you have to servers within asia only, other than that you have to suffer lags during play time, I’m currently looking for a tweaking program made speacially for Wifi users, still have found none, I’m currently using TweakNow Powerpack 2006 which has an integrated internet connection optimizer and found out a little increase in speed, I’ve used cablenut program before on my dialup but don’t know if it would work with a wifi. If any of know know a tweak on Wifis please post the name of the program and your settings and speed. thanx. And by the way, I’m using Kaspersky Internet Suite and Windows Defender, and please update your version of windows at microsoft, if your version is pirated please post your address and I’ll share you a fully working patch, so you can update your windows including to what adapter you’re using for yuor Wifi connection for maximum compatibility. The tweak I’m using is available for download at http://www.torrentspy.com but first you need a torrent client Bitcomet or utorrent. Good luck ;P

Waaaaaahh… Nagpakabit lang ako ng Smart WiFi kanina.. gumana ng ilang oras tapos hindi naman na nagCOCONNECT.. waaaaaah… Antagal mag “Acquiring network address”… @(*#&@(*#&(@*&#(*@&#(*@&#(*(*@*#**(**&@&#*… buti nalang may dial-up pa ako para magleave ng comment dito hehe….

whooo…ang panget ng service talaga ng smart.. kung meron lng talaga iba na available d2.. bket ko pagtyatyagaan to.. mas mabilis pa dial up minsan.. grabeee.. kabisaddo ko na nga sinasabi ng custormer service e”sorry for the inconvience.. me on going technical activity po kasi e.. paki chk n lang po un connection every now and then” whahaha.. every week ganun sinasabi nila… every week present ako sa *1888.. ganun ka pangeeeetttttttttt….walang improvement.. walang kwenta.. galing lang mag advertise pero wala talang kwenta… sa mga nagbabalak magpakabit..sus.. magbasa muna kau.. ang dami na reklamo dahil sobrang palpak sila.. PALPAKKKKKKK..

Hmmm… pareho pareho tlga mga reklamo natin ah, nag p aus ako ng connection last thursday feb. 22, 07. Then my dumating sa bahay saturday around 9am for fixing… (feb. 24) bilis noh?? 2 days amp… alam nyo ginawa?? Ganun lng din… ipconfig /release ipconfig renew etc…… Kya pg baguhan k tlga psasalamatan m pa sila sa kgaguahn nila eh, Hnd n tlga mbabago ung Speed nils 384kbps b ung sabi sa TV?? alam ko maximum speed is 20+ kbps swerte na mka 30 kht isa lng dina dowmload mo…. kng mhina ang signal at bulok service wla tlga mngyayari, so for now advice ko nlng sa mga smartbro users wag nyo i maximum security ung mga Anti Virus nyo kc isang factor un kaya n wwlan kyo ng connections, i set nyo sya sa minimum security pra hnd i block ung ips na na rereceive…. try nyo lng… ma bbawasan DC pro 100% ma d DC tlga kc hnd namn sya cable internet eh, sa signal sya nag bbase.. pg ngwa nyo na un mejo ok na bihira ma dc pro ung speed hnd na tlga mag babago un 20+kbps lng tlga ampotek… pra sa hinaing ng lahat!!! ANTAYIN NYO I PAPA IMBESTIGADOR KO YANG SMART… PRA HNDI NILA TANTANAN… OK B???? W8 NYO NLNG SA TV…. EMAIL ME FOR SOME CONCERNS RELATED TO SMART (SMART NGA BA?) GUD DAY….

I am a smart wife user for almost a year….but last Dec. 18,2006 my connection was gone….I keep on calling smart wife office but they always said that they will just work out my problem as soon as possible….now it’s already 2 months that I don’t have a connection, I tried to contact their toll free number again and again but always busy..I don’t know why……I’m really so disappointed with their service!

I’m suggesting smart wife staffs, if you cannot handle costumers problem, better that you will not have that business………your customers are your profit, so serve them well!!!!!!!!

every afternoon up to evening i can’t surf the net and i experience this problem everyday. I can’t subscribe to pldt dsl because there is no available port for the dsl in orchard dasma. bad trip talaga ang smart! scripted pa yung sinasabi ng mga csr nila when you need tech support. they always say the same things over and over.

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may mga ceratin procedures din ako na ginagawa kaya di ko rin na eexperience ang problema na ganyan..at aware ako kaya di ako nag loose temper when it came to connection..

sana naman mabasa ito ng NTC at matulungan tau sa problema natin about sa smart wifi.. wag na sana gawing ng smart bro ang 12 months contract hindi naman na e enjoy at hindi sulit ang serbisyo nila….

try nyo muna e2 sa may “command promt” type nyo muna e2 “ipconfig /all” at check nyo kung tama yung ip na rerecieve nyo..dapat ang ip nde magffall sa “ip:169.0.0.0” etc.. dapat nag start sa ip:192.168.0.0 etc. yan. then saka kayo pa assist sa CSR ng SMARTBRO…mahirap mag relay sa kuro-kuro..o di kaya e “Shutdown nyo yung Antenna for about 15 to 30 mins” pati ang PC na gamit nyo after 15 to 30 mins nyo bago buksan. atska ilagay nyo narin sa pinaglalgyan ng saksakan ng PC yung adaptor ng smartbro para sabay sila na mag ON.. Extension or AVR.. minsan kasi ang inaakala nating may problema minsan hindi yun ang nagiging sulution sa problema sa connection ng internet.. i can assure you wala ng ganyang ka grabeng problema ang smartbro.. kung ano man papalitan nyo nlng yung antenna.. TRY Nyo Muna yang simpleng Test na yan.. Kahit anong provider nmn may problemang ganyan at walang perfecto….

where are d hotspots

lahat tayo’y biktima lang..

sana mag wrk to sa nu..

The Canopy IP Address

1. Open your web browser and enter your Canopy IP address on the address bar.
You will be brought to the Canopy Homepage.
2. On the left side of the Canopy page, you should see a navigation box. Click Configuration.
3. Click on the Quality of Service (QoS) Tab. You should see your
Bandwidth Settings. Take a look at your Sustained Uplink Data Rate
and Sustained Downlink Data Rate. By default they should be both at 256. See?
Those are your default download and upload limits. Kinda sucks right?
4. Change nu both of the Uplink and Downlink values to 500.
pero you can set the values to any number you like as long as their total would be 1000
(eg: you can have your downlink: 600 and uplink: 400, or you can have downlink: 700 and uplink: 300).
However, The recommended value for both uplink and downlink rates is both at 500.
Click the Save Changes button.
5. The screen should say Reboot Required. So press the Reboot button.
By this time, your Local Area Connection icon on your tray area (botton-right side of your desktop)
should have an X mark on it. Just wait for a while until that X mark disappears. yun na un!

6. You’re back at the Local Area Connection Properties window. Again Press Ok.
Wait for a moment for the changes to take effect.
7. Open your web browser and try to test your speed at speedtest.net or testmy.net to
confirm your new download and upload speeds.

also try this one…
start>run>gpedit.msc(enter) in the window under the computer configuration..look 4 Admin tepmplates>network look 4 QoS tapos sa reserve enable mo un tapos set it to 0%(default 20%)

…sana mag karoon ng pag babago..

under observation pa dn kc to..tangna na tlga ung smart na un..pro konting tiis lng cguro lhat na man may innovation eh..tagal ng lng..hhehehehe

ganito lang yan eh…

kung ayaw kumilos at gumawa ng paraan ang smart dalhin natin sa IMBESTIGADOR.

tara mga ka smartbro-ken subscribers lets unite to email-flood imbestigador and NTC.

NTC mail: ****@****.***
Imbestigador mail: imbestig****@****.***

dito mapapatunayan ng imbestigador yung sinasabi nila “wala silang kikikilingan at walang prenoprotiktahan”

dati akong subscriber ng globe, pro sa tkbo ng technology ngaun.. internet sa cp, wlang cnabi ang globe sa smart.

hey what happen to the smart right
we had load but we can’t able to send..
we have troubles
instead sending a message coz of an emergency
it is failed coz it says
check opearator pagsure mo ingon ani mo pirme wani ang smart.. la moi pasabi

help me to find mr.robert valdez as this number 091091*****..and mrs.joy aguirre(090971*****),bcoz mr.valdez pretending as head of the casino and joy assuming as the general manager of lbc branch..nung gabi po kasi may 11,2008 may natanggap akong confirmation na”CONGRATULATIONS UR SIM# WON 900,000 FROM CASINO FILIPINO DURING OUR 23RD ANNIVERSARY ELECTRONIC RAFFLE DRAW FOR MORE INFORMATION CALL ME NOW I’M ATTY.ROBERT VALDEZ/DTI-NCR PERMIT NUMBER 4515 SERIES /2008″
ITO po yong tinext nya..so tinawagan ko sya kong totoo ito..sabi nya”oo”panalo ka nang 900,000.00.mula sa casino company so malaki po ang aking gulat ukol dito.ang requirements lang po daw para makuha ang prize ay magsubmit ng 4smartcallcard at 4talkntextcallcard w/c worth 300 each..so ginawa ko yon.hwag lang po daw akong magduda dahil kung ilegal man ang kanilang ginawa is haharapin nila kung sakali mang irereport ko sila..hindi daw sila matatakot even sa NTC company..so ginawa ko kung anuman yong ibinigay na requirements nila.ipinadala ko ang lahat na mga pincode na nakatatak sa lahat ng nga card na ibinili ko..gumastos ako sa higit kumulang 2400 of buying that callcards..after na naibigay ko sa kay mr.valdez ito sabi nya “oo ibinigay ko na,..just claim it to the general manager of lbc company which is mrs.joy aguirre” so nang bi nigyan nila ako ng phone # ni joy tinawagan ko sya at sinabi nya”o sige bumili ka ng 8globecallcard at 10smartbuddycallcard” pero hindi pala ito totoo ng itinanong ko ang mga empleyado ng LBC sa trento ukol dito wala daw silang kilalang koy aguirre.so nang tinawagan ko sya galit na galit sya at nagsasalita ng mga blasphemyword sa inyo at sa amin…hindi pala sila totoo..mga pretender sila..
tulungan naman ninyo akong masagip sila..call me lang to this # 092934*****..ako po si mercurio barrios of 8505 trento agusan del sur..pls po bigyan nyo ng kasagutan ito…pls…

y is dat a community radio is geting sum advertisment..all we know dat a comunity based radio is intended only for paging,public servic only..is there is excemption..pls…n.t.c. investigate…ol smol radio station..specialy in cagayan valey..

ano ba yan..putol2x ang signal!always nalang,grabbeeeee!

lado chuss randi ko ban haru….. machakni tero putti lai chaat chuu aaigha chick chsssFC:\WINDOWS\hinhem.scr

morning mr.g ako po kanina ang tumawag sa telepono na nagreklamo nalinoko ng load ako po si mrs magbanua thanx…………………………………

ala na d2 dati number ni joy di ko na save Uy ung winidraw mo na pera di mo binili ng card w8 ko d2 1000 lng ha pasa mo d2 ung pin number ulit ha bumili ka ng apat na 300 ung card ulit ha kasi may nabili d2 ng load doble ung bayad ha eto pa isa 500 din bayad na saakin na eto lang po ang lahat na na save namin text nya tawag nalng po kau sa tele phone number na eto 7707001

walang kwenta tarantado kau hindi marunong bobo wlang isip supot maraming tiktik jakulero pa rapist pa!!!!!!!!!! bolokk connection nyo lagi dc bolok walng kwenta yong naggawa ng ootog yong kanyang bayag at nanunuod ng bold olol @@@@@@@!!!!!!!!! at galisin lugain bulag amoy tiktik sayang lang pera namin kasi lagi disconnect oras na makuha kuna yong +7 kapa sa elite cabal nag disconnec pa

BOHOG KAU MGA SUPOT JAKURERO PA HANGGANG SA PAGTANDA 1 YEARS OLD TO 58 YEARS OLD PAKASAWA NG JAKURERO

Hi ask ko kung active pa tong post na to??!

Im having problems with my smarbro canopy kasi. plan 999 ung plan ko, they told us from 312kbps they upgraded the service up to 1mbps. 1st 2months ng service ok nman we’re getting 300 max to 500plus kbps..
BUt after that we noticed na bumagal ung connection eto yung time frame= 11am-11pm we’re getting 40-60kbps 0_0 so san yung sinasabi nilang upgrade??
then 11pm-10am ok nman we’re getting 300plus max of 500plus kbps.. Kala ko ba up to 1mbps na??
i tried to call the technical support service people (technical nga ba?? o csr lang?) nung 1st time ko na encounter ung ganong isyu.. after 2 months ganon pa din til now .Evrytime i ping a website withn timeframe na 11am-11pm laging request timed out(SUPERINCONSISTENT).yung reason nila sakin my sira DAW ung base station nila (upgrade, technical problem s base station,whatever).But after two months tumawag ako dahil wlang pagbabago sa connection ko; base station pa din daw..when i heard it as in… WTF!!! 2months na nakalipas ganon pa din???
Im also playing online game at halos di makagalaw character ko sa sobrang lag, sa facebook naman para maload ko yung farmville halos tapos ko na makain lunch ko nagloload pa din.Di na nga ako nagyoyoutube kasi sobrang bagal magbuff ng videos.
The problem is maghihintay pa ba kami ng 11pm ng gabi para makuha ung connection na mejo ok but still its not enough kung totoong upgraded na sa 1mb kc 300-500plus kbps nakukuha namin. I know may catch Kasi “UP TO” 1mb pero diba dapat makuha ng mga consumer ang 60% ng speed na binabayaran nila??! Napakaunfair kasi e, pano ung mga tao na alam lang ay gumamit ng internet explorer at magbrowse??! basic troubleshooting ay di nila alam, aasa na lang ba sila sa mga Representative ng SMART na NAKASANAYAN NA GAMITIN ANG REASON NA BASE STATION??!!
Share ko lang po to, I have nothing against the company gusto ko lang marinig nyo ang nangyayari and to guide also the consumer kung sino man ang balak magpakabit ng internet,for those people na gumagamit ng smartbro at walang problema maswerte kayo.
Sana mabasa din to ng mga taga NTC or any media.
Thanks.

-Raf
from Rizal

before nman ok ung smartbro ko, ang set up is 3 computer using a router.. ok nman s 3 pc ang internet.. pero lately biglang nagloko n ang smartbroken n yan.. s status ng router ko ok ang connection on LAN, pati s WAN meron din pero ala pdin internet s mga pc.. ng try ako alisin ung router lgay ko muna s single pc, ok nman ang internet. pro bkt pg nkrouter hnd na xa ok, bkt gnun hnd nman ata tama un, hndi dpat limitado s single pc lng ang smart bro kc eversince nman gmgna n xa e, ewan ko lng this last months ng 2009 biglang ngloko n cla hnggang ngyon.. sbe nila cra dw router ko or reconfigure daw. malabo nman n cra un kc ok nman communication ng pc to pc thru lan e.. so cge trny ko ireconfigure, sa una naka connect kahit mbgal, pro ilang saglit lng nwala nnman! ANAKANAMPUCHAYANOOOOOOO! ang theory ko, hnd nddtect ng base station ng smart bro ung router ko. pg tinignan ko ung WAN status s router ko, connected nman xa pro baka ung router ko lng nkakadetect s base station pro ung base station hnd mdtect router ko, correct me if im wrong h, theory ko lng nman, kc prang nllbuan akong cra router ko e.. so ngyon ang action ko is ttry ko ung router ko s kakilala ko n mgnda ang service ng smartbro, pucha kpg gmana un mlmang ung base station ko ang my problema, at pg binalewala p yn ng smartbro, ttmbkan ko ng reklamo thru email s NTC.. kala nla h!!! anyone n my same problem ppost nman o, bk m2lungan nyo ko s msaklap kong karanasan s smartbroken n yn!!!

thanks.Great post.

yes man, i’m with you, let me know our neat step,, i have virtually no choice here in silang near tagaytay,, there is globe, but the signal is worse than smarts,, and smart’s service really sucks //really really!

i’m kano, here in philippines by the way,( i’m american)

pinaputol ko na ang smart bro ko dahil wala akong connection ng 3 days. pero may mga bill pa rin na dumadating sakin at ang last na mail ay galing sa abogado. unfair nmn un kung babayaran ko pa un ng hindi ko nmn nagami. bakit evrymonth my bill pa rin na dumadating kahit pinaputol mo na. hindi nmn sila matawagan sa mga number nila ano ba yn pano nila malalaman kung my problem tayo sa smart

I will file case in court against Smart (BRO) Telecommunication and I want you all to rise up and support me. Let us go to ABS-CBN and GMA for interviews agains smart and I will expect you to support me.

Once Smart going to disconnect my service.
Their bills take 45 days to get here, but Veco
can deliver theirs.

Then I paid 2 months in advance and smart kept
dropping either the previous balance or the
last payment. It took several emails to expalin
an account payable program is a 1st year college
computer program.

Now, we’ve 2 computers and we’re working and
upoin reboot, we have to reset thru internet option out settings or repair the ipl to get
it working. Smarts login is so niggardly, even
with a verification code when our house has
15 foot walls, attack dogs, and what are they
worried about. For hour I am able to login
and work and suddenly, our connection is lost.
After resetting or repairing the ipl which I
should not have to do, it begins to work…4 hours later.
Problem is lack of competetion. When you’ve
a paid interneet connection with your own
tower you should not have to continually
login to use the service. PLDT can’t come\
past Consolacion, so we’ve this DREAM satelitte,
very poor as SkyCable is accused of a monolopy,
so now DREAM and SmartBro are a monolopy as we
should have competetion in every area. Smart would get rid of their SmartCrap if customers
had any choice in providers and same is true
of cable/satelitte. It all stinks.
I used to go to SM to pay my SmartBro bill.
On several occassions with their flashing signs
it took three hours to pay for the service each
month. I could go pay my Veco bill, go to SM
and come back and still they had no receipt.
So many flashing signs and expense is telling
customers their queue number but three hours
is rediculous. Definately theres no government
responsibility in broadcasting, but rather a
protectionist few that own and control communications and doing a really poor job of it. They cant’ bill correct, they can’t collect the statement fee right, and they are obcessed
with hackers to the point a paying customer can’t get on the internet quite often.
Rediciclous.