GCash clarifies new services fees

Last month, a GCash webpage (which Mynt says was published in 2019) showing additional fees for services like bills payment, cash-ins, and fund transfers, went viral. So we validated with Mynt (the company behind GCash) to clarify the details of the said service fees.

The new services fees and charges were spotted last month through this link: https://www.gcash.com/disclosure-of-fees-on-electronic-payments/, which quickly made rounds in social media.

The initial information showed flat fees of 2% for services like Bills Payment, Scan to Pay, Send Money, Remittance, Credit to GCash, Credit to Bank, and Cash-out.

As expected, plenty of GCash users were not pleased with the new charges and suggested to move to other digital wallets like Paymaya or Coins.ph.

The page was eventually taken down and is now redirecting to the main GCash homepage. However, you can still view the archived page here.

Mynt said that the page was published in 2019 but the fees were not implemented.

On May 2, GCash posted on Twitter and clarified that there will be no service fees that will be added to other GCash services except for the 2% service fee for over-the-counter cash-ins exceeding Php8,000 in a month.

Hi! Pasensya po sa kalituhan. Walang service fees na madadagdag sa ibang GCash services, except sa 2% service fee para sa mga OVER-THE-COUNTER cash-ins na lalagpas ng Php 8,000 monthly limit. Muli, ang madadagdag lang ay ang over-the-counter cash-in fee, wala nang iba. Salamat.

— GCash (@gcashofficial) May 2, 2020

GCash’s help page explains this in detail, which you can view here. But to briefly explain, when you cash-in to your GCash account via over-the-counter means like in machines, supermarkets, or department stores, the cash-in is free for up to PHP 8,000 per month. Only the amount above the limit is subject to the 2% service fee.

Cash-in via online banking is still free

According to GCash’s website, cashing in is free of charge for the following channels: BPI, UnionBank, and cash on via bank card. Users can also cash-in from the preferred bank’s website or app using InstaPay. The partner banks, however, which use InstaPay, may incur service fees which vary per bank. Cashing in via PayPal, Western Union, and MoneyGram are also free of charge.

GCash did not provide a new table of fees like the one released last month. However, they assure that GCash to GCash, GCash to Bank, and Bank Cash-in to GCash are still free of charge, whatever the amount is.

So, if you don’t want to incur charges when cashing-in large amounts to your GCash account, the best way, for now, is to use the online services/channels it supports.

We also hope that GCash publishes an updated table so that users have a better understanding of its services better.

9 Comments

Belinda Felipe says:

4 years ago

Same po.
From my hubby gcash tru my gcash account ngsend ako Ng MGA 1k nbawasan Ng 150 tapos may ngsend sakin Ng 1k may bawas din
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erleah fong says:

4 years ago

masyadong mpagsamantala si gcash instead na makatulong mas lalong pahirap. doble bawas ang pera sa pinapadala sa pamilya . never n ako gagamit ng gcash lipat na ako sa coins.ph or direct to remittance center nlang
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crismarie says:

4 years ago

nagpa cash in aq 4,500 na service charge aq nang 46pesos yong nka lagay sa resibo 4,500 tas pagdating sa akin 4,454 nlang kesyo may charge na 2% nag exceed na daw yong limit q sa 8k…haist?
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Elisa Olavere says:

4 years ago

Bkit po binwasan agad ung 4990 ng 2% agad..akala ko po pag 8k lang ang loadwallet tsaka bbawasan ng 2%..nagload ako last may 21, prehong binawasan ng 2% ang 4990 kong niload
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Jonathan Barroga says:

4 years ago

May monthly limit of 50pesos rebate na nga sila, may 4999 minimum limit pa sa free of charge cash in sa seven11 tpos ngaun may 8k monthly limit pa sila. Pati bills payment features na nga nila may service charge pa e maliban sa mga services by globe na binabayaran thru bills pay pag ibang billers may bayad thru gcash. Eh sa coins ph libre bills payment dun may 5 percent rebates ka pa kada bayad, tpos pag naka t unique bills payment trans. Ka pa mah 100 pesos kang rebate. Wala na gcash magsisialisan na kami sayo.
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Jonathan Barroga says:

4 years ago

Still not fair dahil di lahat may bank acct. Para maavail ang free cash in. Umaasa lang ang karamihan sa mga over the counter cash in. Like for me i exceeded over 8k sa cash in dahil gamit ko pangbills payment at pangbenta ng load. Kung may bank acct lang ako bakit pa ako magkacash in sa gcash kung madami naman ibang options sa ewallet na free of charge pati bills payments nila maliban sa gcash. Kaya wrong move kau dto gcash.
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Angel says:

4 years ago

Yes too much na 2% charge for cash in ng 40k 640p ang charge lhat ng tubo nmin nsa inyo na….ask pko s sm..kung may charge wala dn ang sgot..atwala mn lng info..pr aware….grabe…..?
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Casper Serrano says:

4 years ago

We recommend you use Hellomoney by AUB(Asian United Bank)
You will only pay 15pesos when you deposit to 7-11, or if you dont want to be charged, can deposit straight to AUB bank outlets. The account ctrated here are real bank accounts and can have an atm with it if preferred. All transactions made with hellomoney is free of charge. https://www.facebook.com/496450084173774/posts/842752062876906/

gg says:

4 years ago

still.. I will not use gcash any longer.. my Cash in to to gcash even exceed to limit.. What is 2% of 100,0000? Still a significant amount..
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