17 Philippine universities to offer course on BPO

Holy fuck! Talaga bang yan na lang ang paraan para kumita sa atin? Paano na yung special skills ng mga Pilipino na hindi lang nadedevelop? Di na ba natin kayang makipagsabayan sa mga trabahong gumagamit ng critical thinking at specialization? Iba pa rin ang experience na nabibigay ng trabaho na gustong gawin ng tao…

Sa K-12 isama yang course na yan para pagka graduate ng HS pwede na sa BPO.

Bachelor of Science/Arts in Business Process Outsourcing with minors in Articulation…

Parang sa trend ng comments and tono ng article is that they are pertaining to BPOs being the call centers. Let me inform the others na may BPO din po para sa mga other specialization like telecom, health and even law. The companies that seek those specialists were accenture, wipro, tieto (to where I belong currently), and the like. I am a telecom engineer working for a Telco client in EU and luckily day shift lang and weekend work is very optional. Nung una kala ko masasayang ang pinag-aralan ko sa engineering pero hindi. Wala man ako sa field, grabe naman sa critical thinking ang ginagamit ko.

For me I suggest na magkaroon na ng mga elective subjects sa college about off-shore industries (process outsource as they call it). As I see it, BPOs are here to stay and we must just welcome them because practically, Di man permanent, but real solution ang dala nila. :-)

ilang years kana sa BPO? ako mag 7 na. csr, tsr, backoffice, workforce.. ang dami ko nang naikutang post. at ito ang masasabi ko, napa dynamic ng industry na yan. hindi mo malaman kong anong magfafall down na tamang description sa mga professionals dyan. ano BPO specialist? sa IT side marami,pero sa mga non-IT blurred… iba ibang account, iba ibang nature ng trabaho. KAYA nga hindi na kailangan ng specific course sa industry na yan, kahit HS grad kaya. at ilang nurses, teachers at iba pa ang na tempt mag shift sa trabahong to dahil sa kapabayaan ng government?? ang laki ng respeto ko sa callcenter industry dahil dito nakapagaral ako at nakatuloy sa law school, pero to see it as bread and butter of the country is a self-inflicting damage sa bansa no. BRAIN DRAIN, hindi alam ng tao kung ano function nila sa society, basta may maiuwi lang na pera, to think na sobrang daming matalino at magaling sa CC. Modern slavery ika nga. Balancing of interest ang kailangan, hindi yung hinaHYPE at overestimate ang call center work.

Dapat i offer to ng mga Baranggay Colleges para lahat ng mamamayan makinabang hindi lang sa mga may pang bayad… kung in the future magkakaroon ng Baranggay Colleges. Polytechnic University of the Philippines ay isang eskwelahan kahit sabihin natin napaka mura ang matricula nila marami sa kanila ay galing pa rin sa middle class kase hindi ka naman maka produce ng matatalinong istudyante kung kanin at asin lang ang ulam mo sa araw-araw. sana naman babasa ito ng magiging presidente ng pilipinas. ? ?? ? ???

People should realize the term ‘BPO’ does not only equate to call center agents. BPO covers almost all industries and there are so many possibilities within it. (ex. healthcare, finance and accounting, industry specific, etc.)

I personally think that this is a good opportunity for everyone, considering the poor quality of education that results to people going to TESDA.

Sadly, people might be missing the big picture here. I have nothing against the BPO industry, and I do not demean these professionals in any way. However, the ugly truth is that the BPO industry is merely a lucrative stop-gap measure. The fact the public universities now offer courses for this career merely displays how wrongly college education is viewed in this country; it is not seen as an avenue for self-actualization or national development, but as a mere job prerequisite. We may be losing our local counterparts of Steve Jobs or Bill Gates to an industry that serves no developmental potential in and of itself. And no, the economic gains and GDP contribution of the BPO industry don’t really count, as any student of developmental economics would surely know.

Nevertheless, we can hardly blame the students or the graduates for the lack of opportunities made available to them by the government and the corporate sector. The formalization of BPO education just seems to be a huge concession of responsibility by the government – an admission of its incapability in providing our graduates with the opportunity to contribute in nation-building.

A dead end course leads to a dead end job….. Formulating a course, 15 years in the making!? I wonder if these beings who made this course/s, were “extremely high” at that time……… When A.I. takes over this industry 20 years from now, the one question that will come into mind, “Is it all worth it?”

Not quite. I can see how important communication and critical thinking skills are in this line of work. It’s not easy instructing an irate customer over the phone on how to troubleshoot a complex electronic system. Nevertheless, it disappoints me that the government, and even our own graduates, seem content to fill this niche. While our twenty-somethings train to provide after-sales and customer service, their Korean and Japanese and American counterparts don’t even deign to do so. They develop and create these complex electronic systems that Filipinos (and Indian perhaps) only seem fit too troubleshoot.

Service sector industries do not have a lasting impact on the wealth of a nation. Yes, I study developmental economics in my master’s degree, so I can say that with some measure of certainty. Unfortunately, this big picture is lost to the legion of jobless graduates we produce yearly, who are (despite their self-assurances to the contrary) considering a career in the BPO industry more out of circumstance than out of choice.

Bottomline:

BPO industry should be nothing more than a stepping stone to pursue what you really want to do in life.

It’s great that you are getting thoughts from this piece of writing as well
as from our dialogue made at this place.