Epixtar Philippines closes, sheds 650 agents

ano po telephone number ng epixtar? specifically yung hr dept?

actually, until now, wala parin aq news, dey said n makukuha q un backpay q after 3 months.. i hated it.. i think i need to go to nlrc ndin.

i don’t think naman na they’re scam.. bitter lang kayo..

oh my! i’m going to start my training this days in amberbase.. is this really true? nag doubt tuloy ako kung tuloy ko pa. help nman before pa ko malubog..

I really feel pity for the loyal (or got stuck?)employees of Epixtar. I’m still bothered why our prettiest Team Leader (she’s my Crush wohoooo!!)who was working for Epixtar for 3-4 years hasn’t done anything about her obvious situation – until now. I hope she hasn’t lost her aspirations.

If you’re one of the employees who got “Transitioned”, “absorbed”, or whatever, you’ll get the feeling in your GUT that Amberbase IS still Epixtar.

Also, why would a NEW OWNER (even I don’t know who) trust a Management Team that can’t run the company anymore? If I were him/her (or a party), I’d be worried about my money going to hell with these people “Money-ging” my business. They’re TOTALLY THE SAME people!! How can I, a rank-and-file ever hope for a BIG CHANGE for this place?

I am really dissappointed when I felt that the same LENIENCY and SLACK management style Epixtar is known for is still in effect. I was really hoping for change in terms of Personnel Management but anyone can still do dumb things without feeling guilty.

I was wrong to blame the I.T. Guys about the BAD QUALITY of Equipment we’re using for “Business”. I’m with one of the stable (I think so, we’re expanding and our Client likes us – the agents so much)Inbound Campaigns of the company. But I’m totally baffled that the Higher-ups don’t ever consider UPGRADING our Workstations. 80% of the mice we use can be considered unusable. Yes, we all use LCD Monitors but the CPU itself is running on Year 2005 Specs (Pentium 2.4Ghz, 256mb RAM). I consider the CPU still good but somehow, the network job of these computers are messed up (server issue?). Even Notepad gets “hanging, freezing, or whites-out”. Expect 1-3. seconds delay whenever you switch applications or windows. Even worse, it makes you furious with that “NOT RESPONDING” message. Other times, it won’t let you take control over the mouse pointer.

Bang my head right now on the concrete floor is what I wanna do(It’s gonna hurt, I won’t). I’m not gonna make a career here. I’m taken for granted, I’m put aside. They’ll see what they’re missing after I leave. Only thing making be pull back is our Client. They’re so friendly! Lucky Epixtar-Amberbase…

We (the victims, not Epixtar) have setup a free website for everyone to post their stories, give and receive information, and become a message board for all those involved. We are just starting it so please log in and contribute as much as you can and spread the word for the website.

epxrlabor . com

Thanks!

Being a loyal employee of amberbase marami ng pagbabago, hindi nman sa pinagtatangol ko ang company na ito.. its nice to say na updated na ang lhat ng contri nmin at katunayan merun sila mga receipt n nka post sa bulletin board na all statory payment are paid for that month and its already posted n rin kasi nag check ako sa sss website. hindi nman cguro totoo na epixtar is still exist. Amberbase is a new company hindi ito makakapag operate sa pilipinas kung papalitan lang nya basta ang pangalan from epixtar, thinking na ang daming bad record nito sa DOLE as employer.

Ok nrin ang psweldo since we have our ATM card already na hindi tulad dati na parang construction worker. Sa awa ng diyos hindi nman na dedelay ang sweldo namin eversince epixtar pa ito until naging amberbase xa.

Let us all be thankful na kahit ganun ang nagyari hindi parin kmi nwlan ng trabaho at tuloy parin ang operation, nakaklungkot icipin nga lang sa ibang kompanya, natangal na sila hindi pa nabayaran ang benepisyo nila.. worth na rin to stay khit ganun ang nangyari atleast my children have survived hindi kami nagutom. Sa mga naapektuhan ng ganung pangyayari its not only epixtar ang nakaranas ng ganung sitwasyon.. may mas worst pa nga dyan na bigla n lng tinangal at di pa pinasweldo. let us look at the brighter side of life.. Epixtar is dead.. and it doesn’t really exist.. Epixtar doesn’t care khit cguro magreklamo pa tayu sa congresso!! and I’m sure wlang magyayari lalo na US Based ito na nagun e bagsak ang ekonomiya.. Gusto ko man sumama sa inyo, i leave it up to our lord n lang..

Hope you guys get my point..

ei ms. bam i wasnt able to read your comment..when do yuo plan to meet us…me and my friends are willing to communicate with you…i can also share to you somebody’s idea…i mean somebody who wanted to help…mas maganda pag iisang grupo lang po di po ba../?

ei some body email me tha he has an idea how he help us..all were askin is evrybody will join …
as soon as we finalized everything will inform you
hope everybody will cooperate for our own benefit….

Thanks Mommy Bam! I have four kids of my own & one is already in college! I am busy moving on & working hard to help ends meet. The computation of my back pay alone is questionable. I apologise I cannot be a front liner to recover our losses but I will definitely support any action & will participate/attend meetings if necessary. It is unfair to take your anger against those who does not share your strong sentiments. I may be passive but will never be timid. We are on the same fence against the BIGSCAM that is Epixtar, never forget we are in a similar predicament. The same peeps are holding the same positions that they have while it was still Epixtar, ergo, same management. FYI. By the way Sunshine, my real name is Sheila; my last position was that of a Trainor.

Hi everyone, here’s my number.. 090657*****. Let’s get together and see what we can do to get answers to our questions and hopefully solutions to our problems..definitely we will not go to Amberbase a.ka. epixtar anymore as the ears of the people behind it are deaf and their hearts are hard as stone… they owe us big time from unremitted taxes, sss, pag-ibig, philhealth contributions and loan amortizations… that’s a HUGE amount of hardearned money which they practically took from us, not to mention the backpays and the severance/separation pay we all deserve……it’s indeed a blessing that I am not part of the company anymore coz i wont have the heart to do injustice to my fellowmen .. we will seek help from the proper government and private agencies..let’s unite.. i will take the lead…

okei.. so i guess madami na ang gustong i-escalate tong issue na to. y not communicate with mary there as she wants this to be sent to media. sent her an email. airhi****@****.*** and let’s get this done.

JOJO PINILI! you’re the worst Senior Operations Manager i’ve ever known. Bagay n bagay ka sa epixtar… GARBAGE!

Talk is cheap… Somebody’s got to initiate in forming a group whose voice is LOUD enough to be heard by the MEDIA, by CONGRESS, by the OFFICE of the PRESIDENT, by the… “Association of Call Centers in the Philippines (?!)” or something to that effect…we do have this in the country but obviously mute and deaf with the MISERIES of manipulated call center agents.

Putting hundreds of !!!!! in your comments/posts won’t do anything. ACT now while the executives/management of EPX are still here for possible PROSECUTION. Somebody’s got to lead. There should be a concerted effort to expose all the wrongdoings and cheatings done by EPX…FIGHT FOR YOUR RIGHTS!

To die epx, die!- ex agent

You are right, let us fight for it! Support ako dyan sa sinabi mo.

Go for it!!!

Supplier kami ng Epixtar at eto naghahabol ng collection. Eto sila na dating Epixtar ngayon ay Amberbase na sinasabi na wala silang alam. Grabe sila talaga!

Dapat magtulong tulong tayong lahat na inabuso at niloko ng Epixtar.

Let us make a collective effort para mabawi natin ang para sa atin

i think so.. how hundread percent na new management na cla.. they could say that… but we need a prove na new management na cla.. how come HR and financial director are still the same… yup me and my friends are willing to go with you guys if ever you decided to go imbestigador or tulfo.. just let us know.. you can send us an email at airhi****@****.***….bam also work atleast from management HR so maybe she has an idea if its really a new management or just a fake name to cover up…

am so glad to be out of that company!

I’ve read the posts after mine. And the only thing that popped into my head is, hindi ko to pwedeng palampasin lang. Yup, I do have work right now, pero yung perang inaasahan ko sa epx ay hindi basta basta lang ang halaga na pwede kong balewalain.

That’s why I’m so angry with Epx, at ang mga taong nagpapatakbo nito. Grabeng panloloko ang ginawa nila o ginagawa pa rin nila to all those who thought that this company was a good one to work in.

I’m sorry Bam if na hurt ka sa mga comments ko, pero I couldn’t help it coz since you represented them, ikaw ang napagbuntungan ko. So natanggal ka na rin? ganun na lang ba yun? ang pwede na lang gawin ngayon eh mag email sa epixtar.com na website para mag follow up? what good will that do? I already did that, the same day na nagpost ako nung Feb 8 pero walang reply.

My plan is to approach Mr. Tulfo sa Bitag pero I believe mas may impact if there were a lot of us who will come out and complain at the same time diba?

So please, sa mga gusto pang lumaban kagaya ko, let me know, let’s work something out. Sa hirap ng buhay ngayon, sobra na kung wala ka na ngang pera eh magpapa-api ka pa.

si alona na uugod ugod na pa rin ang head ng education dept.

this company is really sucks..

Dave Hayward

President and CEO at Amberbase Solutions Inc.

duskymorena,

education department head–name starts with an A? May I know what happened?

EXPLOITED!!! That’s what you are all guys (EXP & amberbase agents). You’ve wasted ur talents & skills ( for those resigned/retrenched ) and continue to be abused and fooled (for those who were kept) by these people. You’re all partly to blame for the mess you’re in right now. You’ve allowed these scammers to be their pawns in their evil wrongdoings of scamming people. You all gave in to their trap of big base pays, commissions, etc, etc,etc.They may have legit campaigns (before?/sometimes?)but according to some insiders, these are just for cover-ups.Pitiful young,talented,skilled, and smart Filipinos. Deprived of your rights! Damn it! Injustice was done again in our very own country by you-know-who. Young aspiring Filipinos who are hoping to provide a decent living for themselves and their family in this poverty-stricken country are once again abused and manipulated by professional blood-sucking thieves. So, what now? For those who refuse to accept their fate and want to stand up, you’ve got to do better than just commenting on blogs,forums,etc…Talk is cheap.Good for those who went to some gov’t offices. But then,lots of employees in our corruptible government agencies that’s supposed to protect the rights of Filipino workers are almost 100% of the time being stuffed with the right amount of bills in their mouth. We’ve got to understand, these corruptible people have families to feed also, and what does their measly salary provide them. For them being patriotic and ‘maka-Filipino’ doesn’t sound sane anymore. “Who puts money in my mouth is my master”, you heard that? I should know. I myself became a victim too before. Here’s what my friend AJ did when he suffered the same fate as yours. He went to PAO – Public Attorney’s Office and asked for a good lawyer re their case. A good lawyer was provided (pro bono) and everybody got what they want. Another one, went to IMBESTIGADOR and the company involved was fined. In your case,a total of 650 (more or less) agents fooled and deprived of benefits? Well,kuya Mike’s show may take it in (let’s see what he’s got to prove). Why not let those thieves in EPX and this so called ‘new company’ be exposed live on national T.V., and let others be forewarned. Or Mr. TULFO might even be interested in your case. Better yet, why not air your grievances to the right commitee on CONGRESS, so these kind-hearted execs of yours be summoned and investigated. If found guilty of any wrongdoing, hopefully they’d all be catapulted back where they came from. There are many avenues for you to be heard… just need to make up your mind and speak up. Don’t be too naive.’Tama na ang pa-cute at pabanjing-banjing mga chong’. You’re not getting any younger. Unless you accept stupidity and slavery (you being the slave)is your way of life. Wake up and be responsible.Don’t let those people get away… let them pay you back and don’t just settle for empty promises.Stop this exploitation of young talented Filipinos. There are a number of decent, honest, and truly legit BPO/call center in the country and more are coming…why waste your time,energy and skill with crooks? Calling on PGMA who’s pitching heavily re this industry… If this industry is truly instrumental in turning around our economy, then we BPO/call ctr employees deserve all-out support and protection against abusive employers. Fair enough!

ano to ANGERBASE SOLUTIONS??hahaha good working with the people..not on the company(epxtar).

haha!

in response to : “die epx, die!- ex agent”..

this is Bam, I was once an agent, QA, Employee Relations Associate,Employee Relations Officer (HR) and finally Employee Relations Officer con Legal Secretary of our beloved Epixtar.. Yes, I was tasked to attend all the hearings of cases pending before the NLRC.. I was always instructed to schedule payments after pay out which would be either the 5th or 20th of the month.. To all those I have talked to before the NLRC as the representative of Epixtar.. Guys.. please accept my hearfelt apology, I didnt mean to give you false hopes. I was in the belief that the company could still pay … we are in the same boat now.. after all the sacrifices and the representations I have done for Epixtar upon the instructions of Atty. Arnel Ordas. At first I felt bad that I am no longer with the company, I missed my inbound and Hr families, as well as the agents, sups, sms and the rest of the support group.. but later on I realized I should be thankful.. at least I wont be there anymore and be part of the scam……Lastly, since you know my number, please keep in touch. Thanks!

@ die epx, die!- ex agent

huwaat?? nagpunta ka na din nlrc and walang nangyari?? omg.. so ibig sabihin wala na akong dapat asahan??? im scheduled for hearing next week.. so should i expect na walang sisipot na representative from epix?? this is sooo bad.. this is against the law.. kelangan ko din ung back pay na un.. how can this be resolve??

i was a former epixtar employee and naghahabol ako ngaun ng back pay ko. to those who want to file a complain against epixtar, you can go to NLRC (national labor relations commission) and they will assist you with any of your issues. buti na lang nagresign na ako agad jan. i was kinda shock to know na hindi rin nila nireremit ung mga contributions sa pagibig, sss and all that. i guess the case against them will be stronger kung as a group kaung magffile.

naging sup ako sa epixtar … i should say maraming hokus focus talaga ang company na ito . may concern is nung ng try ako kumuha ng coe sa kanila.. hindi daw pwede kasi epixtar doesnt exist na daw… ano yun may ganon talaga? hindi bale na yung back pay e … abuloy ko na sa kanila yun … ayoko ma void ang pinag hirapan ko doon dahil sa kalokohan na nila…

i am currently employed with amberbase. i can say that the campaigns are still there and what i really find odd, like the others are saying, someone took over the company but the same old admins are there. i don’t know what the hell is going on and why are they suddenly pleading that we all address our concerns to epixtar miami when in the first place, the people in the financial dept are the ones who calculate the rates and places our money in the ENVELOPES – yes envelopes because we don’t get the salary through a decent atm previous to the take over.

bottom line – they are the same people who worked to scam me of my benefits. why are they washing their hands now that they have wiped them in a towel named amberbase solutions?

wtf, my 500 charge for SSS was reflected on SSS’ end as a 100 peso contribution and last updated payment was made in march. the same goes to our philhealth and pag-ibig contributions. our medicard has been suspended since december. OUR BIR payment, i believe, is also not updated. what have we done so grave when we have been faithfully working for them all these time. it’s a betrayal but we all need work and that is why we are patiently waiting for results as we quietly say our hellos day in and day out.

hi, im a previous employee from this company.. i too was retrenched or as might as well dismissed on the day said transition occured. I really dont know what papers I may have need to fix to settle things on my side. Im a rookie as a worker. Can somebody help?eheheh

Anyways, I just hope everything will be fixed and everything will be fine.

lastly.

I do appreciate being with my team. love being with them..i learned a lot..thanks guys!Miss u’s!!
they know me …. Mr. RASTA….

rt. 285. Termination by employee.

1. An employee may terminate without just cause the employee-employer relationship by serving a written notice on the employer at least one (1) month in advance. The employer upon whom no such notice was served may hold the employee liable for damages.

2. An employee may put an end to the relationship without serving any notice on the employer for any of the following just causes:

1. Serious insult by the employer or his representative on the honor and person of the employee;

2. Inhuman and unbearable treatment accorded the employee by the employer or his representative;

3. Commission of a crime or offense by the employer or his representative against the person of the employee or any of the immediate members of his family; and

4. Other causes analogous to any of the foregoing.

BOOK SIX
POST EMPLOYMENT

Title I
TERMINATION OF EMPLOYMENT

Art. 278. Coverage. The provisions of this Title shall apply to all establishments or undertakings, whether for profit or not.

Art. 279. Security of tenure. In cases of regular employment, the employer shall not terminate the services of an employee except for a just cause or when authorized by this Title. An employee who is unjustly dismissed from work shall be entitled to reinstatement without loss of seniority rights and other privileges and to his full backwages, inclusive of allowances, and to his other benefits or their monetary equivalent computed from the time his compensation was withheld from him up to the time of his actual reinstatement. (As amended by Section 34, Republic Act No. 6715, March 21, 1989)

Art. 280. Regular and casual employment. The provisions of written agreement to the contrary notwithstanding and regardless of the oral agreement of the parties, an employment shall be deemed to be regular where the employee has been engaged to perform activities which are usually necessary or desirable in the usual business or trade of the employer, except where the employment has been fixed for a specific project or undertaking the completion or termination of which has been determined at the time of the engagement of the employee or where the work or service to be performed is seasonal in nature and the employment is for the duration of the season.

An employment shall be deemed to be casual if it is not covered by the preceding paragraph: Provided, That any employee who has rendered at least one year of service, whether such service is continuous or broken, shall be considered a regular employee with respect to the activity in which he is employed and his employment shall continue while such activity exists.

Art. 281. Probationary employment. Probationary employment shall not exceed six (6) months from the date the employee started working, unless it is covered by an apprenticeship agreement stipulating a longer period. The services of an employee who has been engaged on a probationary basis may be terminated for a just cause or when he fails to qualify as a regular employee in accordance with reasonable standards made known by the employer to the employee at the time of his engagement. An employee who is allowed to work after a probationary period shall be considered a regular employee.

Art. 282. Termination by employer. An employer may terminate an employment for any of the following causes:

1. Serious misconduct or willful disobedience by the employee of the lawful orders of his employer or representative in connection with his work;

2. Gross and habitual neglect by the employee of his duties;

3. Fraud or willful breach by the employee of the trust reposed in him by his employer or duly authorized representative;

4. Commission of a crime or offense by the employee against the person of his employer or any immediate member of his family or his duly authorized representatives; and

5. Other causes analogous to the foregoing.

Art. 283. Closure of establishment and reduction of personnel. The employer may also terminate the employment of any employee due to the installation of labor-saving devices, redundancy, retrenchment to prevent losses or the closing or cessation of operation of the establishment or undertaking unless the closing is for the purpose of circumventing the provisions of this Title, by serving a written notice on the workers and the Ministry of Labor and Employment at least one (1) month before the intended date thereof. In case of termination due to the installation of labor-saving devices or redundancy, the worker affected thereby shall be entitled to a separation pay equivalent to at least his one (1) month pay or to at least one (1) month pay for every year of service, whichever is higher. In case of retrenchment to prevent losses and in cases of closures or cessation of operations of establishment or undertaking not due to serious business losses or financial reverses, the separation pay shall be equivalent to one (1) month pay or at least one-half (1/2) month pay for every year of service, whichever is higher. A fraction of at least six (6) months shall be considered one (1) whole year.

Art. 284. Disease as ground for termination. An employer may terminate the services of an employee who has been found to be suffering from any disease and whose continued employment is prohibited by law or is prejudicial to his health as well as to the health of his co-employees: Provided, That he is paid separation pay equivalent to at least one (1) month salary or to one-half (1/2) month salary for every year of service, whichever is greater, a fraction of at least six (6) months being considered as one (1) whole year.

Art. 285. Termination by employee.

1. An employee may terminate without just cause the employee-employer relationship by serving a written notice on the employer at least one (1) month in advance. The employer upon whom no such notice was served may hold the employee liable for damages.

2. An employee may put an end to the relationship without serving any notice on the employer for any of the following just causes:

1. Serious insult by the employer or his representative on the honor and person of the employee;

2. Inhuman and unbearable treatment accorded the employee by the employer or his representative;

3. Commission of a crime or offense by the employer or his representative against the person of the employee or any of the immediate members of his family; and

4. Other causes analogous to any of the foregoing.

Art. 286. When employment not deemed terminated. The bona-fide suspension of the operation of a business or undertaking for a period not exceeding six (6) months, or the fulfillment by the employee of a military or civic duty shall not terminate employment. In all such cases, the employer shall reinstate the employee to his former position without loss of seniority rights if he indicates his desire to resume his work not later than one (1) month from the resumption of operations of his employer or from his relief from the military or civic duty

pegasus is BIAS to this new company. Before giving good advices for these and that. pointing positive outlook. please for company’s sake and credibility. PLS DO COMPLY WITH THE LAW AND RIGHTS OF EACH AND EVERYONE EMPLOYEES. SETTLE ALL GARBAGE BEEN DONE FOR THIS WILL HAUNT THIS COMPANY AT THE END.

Magagaling pa naman ung mga IT Personnel dito… very friendly and approachable… Sayang nga lang at binawasan na naman sila dahil dun sa transition na nangyari… ngarag ngayon ang mga IT kasi konti na lang sila, tendency nun konti lang mabebenta ng agent kasi matagal pa bago maayus ung headset or ung PC dahil sa konti lang ang mag-aayus nito…… Haaayyyy!!!!…….

A very good tactic for covering up their dirt! tsk tsk. i believe in karma and i think these people will get what they deserve sooner or later. buti na lang hindi ko itinuloy jan sa epixtar ang career ko.

this is so BAD..God knows who is Devil!!!

Is the head for the education department still the same?

Ouch!
That’s really ridiculous!!!
LOLZ… Knowing that they are the same people who are working there and member of the administrative buddy, now they’re telling you that they dont know anything and that’s just from the Epixtar days, what the hell it is not yet a week ago so why do they forgot what happen. They are really paid for that, definitely.
This is really one of the major reason why working in the Philippines is very very very doubtful. It is the reason why most of the best professionals are in other countries.
Hayzzz!!!

iM currently employed in amberbase solution (formerly Epixtar). Some of us are very confused regarding our contributions in SS, philhEALTh, pagibig and even our taxes.

I received forwarded message from unknown person. The text contains,”hindi naremit lahat ng kinaltas s ss,tax,pagibig,philhelath,ibank loan mula march 08.Nabayaran n ang hr at management para tumahimik.Plabas lng ang change of name para d n mghabol mga reps.,truth is epixtar still exist! dahil wala namn daw mgrereklamo. tuloy p rin operations. enuf is enuf, management is avoiding our questions.wear black tonyt as a sign of protest. Simula plng to ng pagkalampag natin s epixtar. Lets voice out our rage en claim wat is rightfully ours.”

Ive been working in epixtar since march2008.The campaigns are still the same. But, The whole contributions that has been deducted from my income is extremely unacceptable coz of this irregularity.

OMG!!!!! IM AN AGENT B4 SA EPIX? TOTOO BA TO>? WALA NAMN CNASABE SAKEN MAG TROPA KO NA NANDUN PA DEN NAGYON. PERO LAM NA MAN NA NANA MEN NA TALGANG PASARA NA SYA ISSUE NA TO WAY BACK IN 20O6…
PANO NA UNG MGA ACCOUNT DON? NA PULL OUT KAYA? UMMH.. CONFIRM KO PA KUNG TOTOO TO.. TSK TSK..

Another company down due to global economic crisis? Oh my. And this sound worse than Accenture Manila. What if tha Malacañang will close, and the reason is economic crises? (lol). I don’t want to hear another one falling, but hey, this is the real world.