Weird customer service policy at Octagon Computer

bumili ako ng gaming keyboard yun pag naka sleep ang pc nag biblink ang keyboard. ayaw ko nang isuli. baka di rin tangapin napaka stikto ng mga sale staff. parang sila yung may ari hahhahahahaha.

Bought an Asus laptop in Octagon San Jose del Monte Bulacan last Sept 28, it automatically shuts down Oct, brought it back to Octagon I was informed that it would be rapaired I didn’t agree bec I bought a brand new one not a repaired one
Octagon did not reconsider my request for replacement blaming Asus
Now I have to deal with them both

Bought a tablet from Octagon few months ago an it needs repair so took it to the store and was informed it would take 2 months for it to be repaired and returned.

It took 4 days back in 1969 to travel to the moon and it takes these retards 2 months to mail a tablet from Bacolod to Manila and back.

Never again will i buy from them.

hi!
..octagon’s what you call technicians ARE NOT really technicians..they are only sales assistant whom responsible only for sales..
..sales assistant is different from sales-tehnician.. although there are sales assistants that are with knowledge with technical aspects, they are still only concerned with sales and with lack of information on technical aspects..

..im a sales-tech in a computer store and responsible for not only in sales assisting but also in knowledge with techncal aspects such as computer troubleshooting..i fully explain to customers about computer that they are looking for..i demonstrate clearly to them the features of the product and provide them good customer service..

im from asianic-computers southmall branch.:)

lahat naman ng store may kanya kanya naging problema.. may kanya kanyang experience ang mga customer na same ng ganito.. nataon lang na eto e naka post..

d2 sa realitylapse.com punta kau d2

Hi Guyz

I’m R a head office staff for octagon computer super store and i regularly read all comments here and other blogs on other site and use all your comments to improve the operation of octagon store wither its positive or negative comments.

To those client who email the website. I’m sorry to inform you that our website are still under repair. Were having problems with the updates and the pricing of our products I think every body knows how fast the IT products changes every week.

We at Octagon computer Super Store would like to inform all of our future/past clients and our competitor that we are now going International and still growing. Thanks to all your support even though you got bad and good experience in our store.

If you have more comments or any suggestion or complain you can call the operation department at 02 5267152. Octagon Head Office.

Thanks and Good Day to all

Richard

its true!! octagon’s practice of selling computers at a lower price compared to other stores but the truth is, the price is just the same or even higher since the customer has yet to buy an os and microsoft office.. kawawa mga customers n walang alam bout it ‘coz their salesclerk will not expalin it to the customer of course…

@ditodyanduon kaya nga namin dinadaan d2 kc useless din kung sa DTI at lease naiseshare namin sa iba ung experience namin about sa octagon right?

As an American computer professional living in the Philippines this is what I see. Octagon PREYS on average people. Any PC pro will quickly run away from Octagon because of their high prices. This is in addition to their website not having a single price posted. PLUS, their email address posted bounced, meaning the mailbox is full or they just took it down because of so many complaints. I use Enigma, a rather new company here in the Philippines. Their prices are MUCH LOWER that Octagon, and I can check them any time because they post a downloadable pricelist. Companies like Octagon will prosper for a short while because they have the money and a presence at the Malls. But as users become smarter, the word will spread, and scammers like Octagon will be a thing of the past. I just wish they would go away now because they are STEALING good money from hard working Pinoys every day…….very sad.

I do sympathize with your plight.

Although I never had any similar experience with regard to any store because I personally know my way around computers.

It is recommended that if you are technically inept with computers get someone knows computers and you can trust.

Another thing medyo tagilid ang English nung Runnel ah…

huwag kayo bumili sa octagon kung dito kayo sa naga,cam sur, bumili kayo sa upgtade central, maganda manager, mabait, masikaso, pangalan nya cathy, dalaga pa un, tapos pag christmas namimigay yun regalo sa mga loyal costumer,

does anyone here knows the email address of octagons higher management?i have a complaint to make?

I’m have flight this weekend. I needed to buy a new, lighter laptop bag so that I can carry mine more easily. Then I found a pretty at O Belkin with nice pockets at Octagon. The problem is it was their demo unit so it was tattered on one handle, a little snagged on a small corner and had stains on the side. They didn’t have anymore stock. It still carried the original price P3000 despite the defects. But I looked around the whole mall and that was really the color and style I liked best. I was thinking maybe I can clean it up and have it fixed. So I asked if maybe they can put it in sale for me because it wasn’t good as new anymore. He said, “Okay. P2,800 then.” But I thought it wasn’t good enough coz I’ll still be the one to have it fixed and cleaned. I asked if he can make it a P500 discount. He merely said, “Kaunti lang po ang patong namin dyan.” And I told him, “But the quality is bad. I think that among the many customers who passed by already, I’m actually the only one who gave it a look even if it’s dirty. And I’ll have it fixed and cleaned myself. It’s not about how much your patong is but the quality of the product you’re giving me. It’s no longer brand new. A P200 discount isn’t enough. I’m willing to pay P3000 (the whole price) for a brand new one that isn’t tattered.” He just shook his head at me.

If he really wanted to sell, he should’ve just sold it. It’s still a plus to sales. But there you have it… Kaunti nga lang “daw” ang patong nila, but he’ll never be able to sell that to anyone anymore anyway. Sayang.

Actually found CD-R King to be superior to Octagon given their ability to honor the warranty based on the receipt and still maintain their low prices.

You Fucking foreigner always knows everything! why dont you go back to your country!your policy there does not apply here!this is philippines man! the young lady have feelings also you biatch!

fuck you…..!!!!!YAN BA PAG MARAMI KA NANG PERA?
O.A. KAH!

wla lang.

f you cus2mers r complaining bout the expensive price we hav, y dnt u buy 2 CD-R KING since they r d cheapest store computer accesories & dtas y units r given warranty, its bcoz nt all products r 100% perfect jst like d cus2mers dat dnt understand wat warranties r for =) nver ruin OCTAGON COMPUTER SUPERSTORE name coz u dnt knw wat it givs you… havnt u tried d othr store, havnt u encounter any probz w/ dem?????!!!!!!

I recently bought a card reader at Octagon Computers at SM Mall. The darn thing failed the first time I tried to use it. We took it back the next day. The clerk gave us another one no problem. I asked him to plug it into a computer and make sure it worked. He did and it didn’t. He took another one off the shelf. It failed to. He then tried to give me another brand of reader but I told him to just give me a store credit instead — heck, I didn’t even ask for my money back. He said, “No problem.” We get to the counter and this surely bitch wouldn’t give us a credit. She said we had to take the other reader instead because we didn’t bring the first reader back the same day we bought it. What a pile of pelosi!! I really wanted to grab her out from behind the counter and smack her.

She and Marilu got into a huge argument. Matter of fact the guard even had to get involved. He and I ended-up exchanging words while ‘Lu and the girl were going at it. The little tramp wouldn’t give us her name, employee number, or anything. I took her picture for identification. The ugly little thing’s picture is still in my cell phone. I emailed Octagon Computers in Manila , and told them our story. Even sent a picture of the girl. I waited a few days but never heard back from them. So I sent them another email only to find that they’d blocked my IP address. That’s how Octagon handles a customer service problem. I thought about putting an ad in the newspaper, along with this little wench’s picture, and let the entire island know what a piece of crap company Octagon Computers is. Never did do it though.

Beware!! Octagon Computers, at SM Mall Bacolod , are nothing but a bunch of unethical, immoral, crooks in MHO.

We’ve had good luck though with BCG Computers up by Circle Inn, as well as Jegabites in Robinson’s Place Mall.

Their personnel,especially that guy,in their Butuan branch is very rude and conceited. He is also very insulting. This is not an academe. This is a store. The lifeblood of the store is their sales thru their customers. Very poor customer relations results to very poor sales. I could have bought an adapter but because of the rudeness and insult i received I decided not to buy it. From now on, I will tell all my friends and associates to never buy from that store. NEVER!

If you are a store, always satisfy your customer. And also when I got into the store nobody even tend to attend or notice me because all the personnel are watching movie on their displayed PC. So I call one’s attention and he did listen but his eyes were glued to the LCD.

What do you call that?

regarding po dun sa presario talagang mahirap hanapan po ng mda driver……..compaq presario C971TU lalo ito…. sabihin natin na madaning sources sa internet but still mahirap hanapin ang mga driver nito …. lalo minsan matigas ang ulo ng may ari ng laptop gusto nya windows xp….. kaw kaya mag install…. para maranasan mudin…. yung mga technician nahihiya lang cla na hindi nila magawa….. pero pag windows vista ya pwede yan pero kasi madaning customer na mayayabang basta gusto ang gusto hindi man lang isipin…. ang kapwa…. mga taong ffeeling ….. matataas…..

hey guys…i thinks there’s one thing more we should understand…while we are looking unto their bad actions, why won’t we also take a look at ours?

1. sometimes, sales person act depende sa kausap.
2. sometimes naman, akala ng customer magaling na sya sa computer but sadly, minsan ang mga problema ay hindi ang machine…it’s a user problem.
3. mababa ang tingin natin sa mga sales person…aminin na lang natin na ganun…at bakit ganun? di ba masterpiece din naman sila ng Dios?
4. Tulad rin natin, may limitasyon ang alam natin so why should not we consider na kaya di nila alam kasi hanggang doon lang ang alam nila?
5. at kung sa convenience, I would rather wait for my service unit than going directly to supplier in manila! mamasahe pa ako? sometimes patience is too short for us to understand.
6. minsan naman, pag marami kang pera ay akala mo pagma may ari mo na lahat…mayabang din tayo minsan mga mamimili.
7. i may not be able to say everything at all but one thing lang na gusto kong iukit natin sa isip when it comes to computers and other electronic products….”ELECTRONICS YAN,may lifespan lang yan at di yan forever”.

well, in fairness to Octagon, I will send him this thread so they would be able to improve there service. One thing for sure, di sila nagre-repair…supplier yan dahil bino-void ng supplier ang warranty pag binuksan sa store ang item. At sa susunod, kung may ganyan kayong problems, be specific enough to get their names then send a complain letter to their head office kasi parang back fighting itong ganito e…parang ang duwag…talking behind their backs kumbaga.

hope kahit paano ay you will remember some of your nice octagon experience, di lang bad…kasi for sure, if ever you will need something na wala naman talaga sa iba ay sa octagon rin naman tayo pupunta…parang nakakahiya naman yata di ba? pinapatay mo sa likod si Octagon pero doon ka rin naman pala bibili. of course they owe us their success pero sana ma appreciate din natin na they are trying to reach out sa kahit saang sulok ng Pilipinas…like zambo, gensan, marbel, cotabato…o cge nga, asan ang mga pc express at villman doon? cooperation lang cguro from our ends.

That’s all and God bless everyone…naway sawayin kayo ng Dios ano man ang mga masamang sinasabi natin sa kapwa. Tao lang tayo…same lang…iisa ang buhay! Sana maisip natin yon…

For warranty issues, it usually takes a month before you can claim your item. But if there are delays such as out of stock issue, it may took more than a month. But if the cause of delay is the octagon staff’s mishandling of the product, I believe its not the customers problem anymore and the customer should demand for an explanation and a quick action from the management.

I agree that most octagon shops have a poor customer service. Their salesperson aren’t that good too. They will just let you choose from their products and then take it to the counter. Almost like a self service store.

cory replied on Mar 25th, 2009 at 2:33 pm (60)

OCtagon COMPUTERS IS GREAT

i bought a laptop that 30,000 with free bags another external hard disk drive also a external mouse for just tht price FRIEKING GREAT I LOVE OCGTAGON and their ppl are so nice and caring

NICE SPELLING!!

nag aral ka ba?

you suck!

JACOB you suck!

Octagon computer store is the best

THEY ARE BAD !

may pa dti ka pang nalalaman, kng taga dti ka nga alam mo dpat ang policy about dyan, dhil, una tinulungan na cya ng mga empleyado dun, at gnawa na nila ang lhat,tama ung cnbi ni kol about dun sa hndi cla and service center at hndi cla pwede magbukas ng laptop dhil kng bubuksan nila un cla rin malilintikan, about dun sa refund hndi ka tlaga nakakaintindi ng return and exchange policy at khit nga cguro kng taga dti ka nga ei dpat alam mu ang policy nun.. tsk tsk tsk dont ever say that word ha hmmnn… tingnan mu muna ang sarili mo bgo ka magbigay ng husga sa kapwa…salamat po un lng!

Paano yan NPA father ko.

Kaw na bahala kung ano balak mo.

reply to jacob.

fuck urself sam!

may HP laptop ako bought year 2003, may kasama itong recovery cd… Dell notebooks may kasama din na recovery CD up to now… yung ibang brands ay di ko lang po sure kung may recovery CD na kasama kapag nabili.

I was canvassing out computer peripherals in Cyberzone Megamall. Most of the shops around the area were accommodating enough to let me browse through their merchandise even with my laptop packed inside my knapsack. Then I went to Octagon to check. The guard forbade me to continue further inside and asked me to check in my laptop/bag. I specifically told them that I don’t want to lose my laptop or even entrust my laptop to strangers – including shop attendants. I was not allowed entry until I leave my laptop with them.

Frankly, it is a big deal to me. They were very rude to let me part with my valuables when they don’t even have any guarantee that these valuables will be well taken cared off.

Sorry na lang sa Octagon, they missed an opportunity of a sale from me. I just purchased an expensive Logitech device from a small shop nearby. Macromind.

ei!!!!sa lahat ng naninira sa octagon galingan nyo naman ng konti!!!!kasi obvious lang na naninira kayo!!!!kulang ba kayo sa pansin????!!!!oh kulang lang kayo sa benta??????

even if you try their suggested drivers for wireless and audio still have problems..even if you put ear/headphone stil yuo can hear the sound from the laptop compaq presario C971TU sept2008 SM dasma octagon

I think the situation differs from every octagon branch. I bought all the parts for my own rig in OCtagon SM pampanga and I was pretty satisfied with the way the sales personnel handled the specs I gave them. I guess maybe they noticed that I wasn’t a newbie on what I wanted. We chitchat about technical stuff as I watched them assemble it and they even suggested some new models of VC’s & RAM modules as they clearly noticed that I was building a really high end rig.

The sales person was a different story though. She was downright overselling that she almost pissed me off.

Moral of the story: Do your homework and know what you are buying (google is your friend). Do not let them intimidate and bludgeon you with technical stuff. OR, bring along someone who’s knowlegeable.

dude theres a one year warranty for evrything at octagon not seven days maybe u went to electroworld cus theyre the shittest computer store in phil

Thanks for these feedbacks. I was trying to check if I could actually get a great deal with Octagon. I guess I have to look somewhere to buy a new computer that will work for long time…
I will have to remove Octagon from my list of shops that I will be visiting.

I’m attracted to this laptop that octagon in one of their branches is selling. I’ve seen the same laptop which costs around 28k being sold online on different sites. I was about to buy it when the saleslady told me that I should also buy a windows OS with it. I can choose from a variety of windows OS versions which price start from 2.5k up. I told her that I opt not to buy the windows OS anymore ‘coz the Linux OS already installed in the laptop is enough for my need. But then, she said it was a company policy not to allow the laptop to be sold without a windows OS being sold with it. I told her again that I don’t need it ‘coz if it were the one installed on the laptop I would remove it and install the Linux OS instead, which is exactly what I need. But then, I started to get pissed with what she said. She told me that they were just being cautious of unlicensed and pirated software. Now, who is she telling me that! I told her Linux is a free software if she doesn’t know that already and please don’t imply to me that I will be installing pirated software on it. I was just controlling myself ‘coz if she slipped and told me that I will be installing pirated software on it, I could have filed a complaint against her.

Further, the wrong thing about it is that they are advertising it on their flyers that the laptop costs this price (e.g: 28k) but when you get there you will be surprised ‘coz you will be forced to buy another item aside from the laptop. And why are they insisting on customers to buy something which they don’t wanna buy.

But where’s their mistake? Let me give you a scenario to help understand the fault. For example, another retailer sells a package of the same laptop bundled with the windows OS at a price of 31k. Now octagon is selling it at 28k. So a customer would go to octagon which offers the lower price. Only to know that the price would end up to be the same with the other retailer ‘coz he/she will be forced to buy the windows OS also.

Don’t you think its unfair trade on the part of their competitors? And on the part of the customer, I do honestly believe it’s foul letting the customers fall into that trap.

Now if i would be on the other way around, it would be ok if they just advertised that the price is 31k and the package already includes a windows OS.

Hope you can comment about this. Thanks!

P.S. Just curious. Does octagon really have that policy? Or are their employees making this up to sell additional items.

I started out searching for an electronics company with online presence so that I could purchase a laptop for my fiance in Bayugan City Philippines. I am in the USA and I wanted her to have some warranty protection. Shipping back and forth would not be feasible. It looks like Octagon is not a wise choice. Here is what I think I know so far. Please offer your suggestions to me based on your experience of my goal. I mainly want to get her something we can chat with. The Lenovo IdeaPad S10 seems to be my best selection with the built in camera and great reviews. So now where do I buy it at with me in the USA and wanting it shipped to Bayugan City? I saw suggestions on here for PCXpress and Villman. I am going to check them out online now. Maybe you know another product that is ideal for chatting and priced so nicely? Thanks!!

Octagon computers sucks, real hard.

Their sales people are arrogant bastards and bitches. Stay away from them, unless you wanna contribute to their livelihood and encourage such attitudes.

I look, instead, for small independent computer shops who knows how to treat customers right.

PC express, when are gonna arrive in our city?

DO not TRUST or listen on the bad gossip cus theres a trick and malicious intension inside of their comments. sa tingin ko yung mga naninira kay octagon ay mga competitor lang. Nagseselos lang yan .

maybe, I should stay away from them…

cguro di naman lahat ng branch ng octagon eh pangit.
pero agree ako na mejo mahal nga talaga presyo nila compared sa ibang stores.
saka yung sales lady dito sa amin sa legazpi di ko din trip.
minsan bumili ako ng mouse tapos nagtanong din ako kung magkano graphics card, di ba naman ako inintindi. tapos maya-maya sumagot din sabi niya. mga tatlong libo daw ATA…
pambihira.hehehehe.

…would be better if one should learn to build their own rig; at least somehow you know what are the components inside. Google comes handy when one aspires to do so. However, tag along somebody who knows how to build one — as a precaution.

Well here’s mine:

I bought a CQ40-107AU laptop in Octagon Cagayan de Oro City, Velez Branch. I went to the said branch to replace my unit and this is what happened:

Laptop Problem:
1. Overheating
* 50+ celsius (I’m not doing anything)
* 60+ celcius (Running basic application. ex. word, movie player)
* 70+ – 80 (Playing Games or Running Adobe Photoshop or Video Recoding)

Octagon Employees Problem:
1. Hesitate to replace the unit
2. Underestimate customer
3. Lack of respect to the customer (the head technician said ” you better ask a letter from HP that this unit is defective”. He’s asking me to do his job.)
4. Lack of training or updates. (The head technician(the fat one) and the rest don’t know how to determine the Temperature of the unit. I was the one who provide the software to prove that the unit is overheating)
5. “Not Reliable” and “Gives False Information”. The Sales clerk or I think she is the OIC or she is the cashier. Gives false information. She said she ask HP about the the problem and HP answered: it’s because of the Speedfan software that I installed. I know that she is lying because she dont know speedfan when i ask her and I know she did not contact HP simply because HP cannot asnwer your call right away. She and the head technician already gives assumption without taking a look at the software. “I DID NOT CONFIGURE THE SOFTWARE, I JUST INSTALLED IT FOR CORE TEMP MONITORING.”
6. Very good because the cashier or the OIC was very particular about software piracy but, there actually using a pirated movie and software as i found out when they watch a movie and try out some software.

My descision:
Instead of a Replacement it ends up a full refund because of a poor and disrespectfull customer service. The refund will take 2 weeks daw. Is this really their policy or another bullsh*t?

Company Request or Suggestion:
1. Train your employees well to restpect all kinds of customer.( Specially if they can’t get a “Tip”, a “sideline” to customers)
2. Do some advancement and technology update seminar.
3. If you know and discover something about your product, inform all your branches.

We bought an Acer PC at Octagon last year. Sadly, the PC went haywire just half a year into its operational life. We brought it there, but it was beyond repair. They already brought it to Acer Philippines for repair , but to no avail. Neither Octagon nor Acer Philippines could fix it. We demanded a replacement, and they replaced the whole PC system a week after we sent the letter demanding a replacement. At least they were kind enough to replace our unit.

Ei, hindi lang naman mga staff yata ang may masamang ugali pati rin mga customer. Once, I bought at octagon, may nakita akong customer over react dahil hindi nabigyan ng tawad sa speaker. Hello?!divisoria ba ito? galit na galit ang lola mo nang lumabas sa store. syempre ganoon naman talaga ang price noon dahil sa pagkakaalam ko HINDI IMATATION ang mga tinda nila. Sana naman isipin din natin na kung tayo ang nasa lugar nila…

hay naku pati mismo ang admin policy nila hindi maganda. kaw ba nman regular na tpos wla pa rin mga benifits like vacation leave,13th month pay, ETC…. DOLE INVESTIGATE THIS COMPANY…..

I don’t have bad experience with Octagon. Because I don’t buy from them. Their items are hilariously overpriced. There are cheaper stores with excellent after-sales support (i.e. warranty, RMA).

To name two of these stores:
– RSUN Computers (http://www.rsun.com.ph)
– PC Express (http://www.pcx.com.ph)

With regards to claiming warranty, sometimes it’s in the manufacturer’s side. I for example returned a Palit (www.palit.biz) video card. It’s almost two months now (as of this post) and I haven’t got the replacement nor the repaired unit yet.

Don’t double the headache, I will not buy Palit products again. Hands down!

Thanks sa comments nyo guys! I am saving pa naman to buy an new Toshiba Laptop sa Octagon Festival Mall. Baka sa ibang computer store na lang.

hay naku, thanks sa mga comments sa OCTAGON!!!! Balak ko pa namang bumili ng OS dun orig syempre!!!! Balik na lang ako sa PCXpress, ganda ng service dun, kahit closing time na very attended ka nila… PCXpress na ku…..Free ads na ‘to…!!!! he, he, he….

Why dont you guys shop at Interpace? Michael Sia, the manager, will be more than happy to welcome you. Best service guaranteed!

-roy

Hello peeps!

Ganun talga mga computer shops na yan!

Buti na lang I know a good shop who really understand what the customer wants.

Please try nyo po ang PC Chain. I bought a lot of stuff there and what do i get? very good service.

Friendly, professional and really customer service oriented personnel.

Nice computer store.

i’m from naga city.may octagon branch dito, ang mga staff nila matataray, kaya di na ako bumibili sa store nila

That’s why I didn’t buy my lappy in the Philippines..dito ko na sa singapore binili. Aside sa mura (got the latest thinkpad model for only 73k), mura din ung mga PC accessories. At kung may problem ka sa pamimili, aasikasuhin ka nila. Sa Pinas kasi, I noticed, not only are they selling quasi-new models (akala mo bago pero pag tiningnan mo yung specs 1-2 years ago na pala yung PC), sobrang mahal pa ng patong nila.

If I were you, if you have relatives outside the country, especially sa states, dun kayo magpabili. Not only fully customizable yung PCs and notebooks na mabibili niyo, sobrang laki pa ng matitipid niyo. :D

Bka naman po sinusungitan mo yung cashier..hehehe

Para po sa mga branded computers hindi po tlaga kasama ang recovery cds and drivers…Kahit magtanong po kyo sa mismong supplier ng HP..Download nyo n lng po yung mga drivers kung nagpareformat kyo..Dapat bago nyo gamitin ang branded computer na binili nyo eh dapat nagback-up or recovery disk muna po kyo…ganun po tlaga ang HP.. ^_^

I agree with all of you,

I have this client, he bought this Hp Desktop and it seems naman na its all running well… then nung inisntallan namin nx XP NAKU!! wala ung mga drivers, then i asked him kung saan ung mga cd drivers nya sabi sakin walang binigay!!! NAKUU ANO BA NAMAN YAN!!! box lang daw at ung manual ng hp!!! NAKUUU!!! sabi ko dapat pag binili ung set lahat ng kahon ibibigay bg OCTAGON!!! BAKIT GANUN WALA KULANGKULANG!! ANU UN COST CUTTING!!!!!

KAYA I TRUST PC EXPRESS!! sigurado ka pag nasira papalitan nila, take it from me bun ako anbili!! mura pa!!!

nagpareformat ako ng pc sa octagon san jose, nueva ecija kamahal ng bayad 500 pirated pa! tapos napaka tanga pa ng mga staff dun lalo na ung manager nila, di marunong makipag usap sa kostumer ewan ko ba kung baket naging manager un eh mukang wala namang pinag aralan!!! di na nga ako bumibili dun eh tsaka nagpapa repair, side line lang pala nila un as in bawal gawin sa store pero ginagawa nila para magka pera!!! after how many days ibabalik mo na naman kc sira na naman!!!!! huuuuuu ka asar talaga kayayabang pa!!!!!

the octagon superstore are not weird!!

I once bought a SODIMM from Octagon Park Square and had to return it coz it doesn’t work. The sales man told me they have a No RETURN policy only exchange. It’s against the law , I told the poor man and he insists so I was forced to ask for their manager. The manager told me I can get my money back but in the form of check. I insist they give the amount to me in cash because I paid by cash. After around 30 minutes of argument, the manager then filled up a cash voucher and gave me my money. No Return No Exchange is against the Philippine law and these stores should learn their lesson.

Funny you would ask that, Yuga. :)

I bought a complete desktop set a month ago from MicroValley (an Octagon subsidiary in Nueva Ecija). They only have a seven-day return and replacement warranty, and a six-month service warranty. No worries, I said, I could keep my PC in tiptop shape (our older desktop lasted for three-plus years before dying).

About two weeks ago, the AOC 19″ wide LCD monitor started showing blurry screens. It wasn’t a connector problem or anything I could isolate, so I decided to visit the store. They said they had to return the unit to the supplier (AOC daw, but that’s the “manufacturer”, right?) in Metro Manila. They also said that it would take a month for the repairs. So I asked if they could provide a service unit in the meantime. They said they don’t do that, and they have never done that, and that vendors *do not* do that.

Okay, that was when I started to lose my cool. I’ve been in IT long enough to know that it’s standard policy to provide a service unit when the store- or vendor-bought unit is out for repairs. Heck, cellphone vendors also do that now.

Short story: I promised — in the strongest possible terms — not to come back and warned other shoppers in the store as well. I should have bought a unit from http://qube.com.ph/ instead. :P

I’ve dropped by Octagon some long long time ago. Probably 6 months ago. Yup, Runel does have some crunch on his stories and our stories.

I live in Cagayan de Oro, bought my PC from EMCOR. I’ had my own share of problems as he did, so I brought my PC to EMCOR, had them service it as it says in their warranty, SO they did. It was a week, probably because we had to wait for the technician. Vhoalla, good as new. Then, the graphics card came to be crappy, brought it again to emcor, they said they needed to replace it. It only took another week. But there you have it, good as new!

Any ideas?

OCTAGON SHOULD REPLACE THEIR NAME IF THEY WISH TO CONTINUE THEIR SO CALLED BRANDED NAME IN INDUSTRY. Customers are always right, especially because we pay to do so.

If a customer is not satisfied with the product at the same time if the after service is very poor, he can return the product and demand for a refund.

Any problems with Electroworld?

I buy peripherals from them, all of them worked well so no need to approach for warranty. My entire Electroworld experience is still okay. They have friendly staff.

it’s like a scam. they may have setup that kind of process intentionally. delaying tactics. most of the customers tend to back off when they learn that it would take time to fix their PC’s. they will just try to find another service/shop that could probably help instead. in this case, it’s less work for Octagon.

so, better buy PC from popular pc store….. wag na lang po kayong bumili ng pc sa octagon baka magiging octopus pa yang pc niyo.

and to think Octagon’s computers and peripheral prices are way too expensive..

I’ve had my share of problems with Octagon, if I remember correctly they were named Columbia o.O. The trouble was getting warranty for my wireless desktop (keyboard and mouse) but it got resolved after a month of constantly pestering them and a passive threat of a complaint to DTI. XD

The lesson:
Stick to suppliers that have great customer support like Villman, and PCXpress. I’ve heard problems with PCX from my friends though. Personally I haven’t had enough problems with them even if I am a warranty whore.