Multiple reports of Unauthorized Withdrawal Transactions with BPI

There have been multiple reports from different BPI account holders of unauthorized transactions (debit or deductions) in their personal savings account in the past few hours.

Reports showed multiple small withdrawals that are un-accounted or unexplained.

Several other people have made reports of similar transactions in their accounts. As of the moment, the BPI app and the website are down, inaccessible or erratic (perhaps due to the sudden volume of people logging in and checking their accounts).

On our part, we’ve checked 3 out of the 4 BPI accounts that we have and found no unexplained deductions or withdrawals. We have yet to check the 4th one (most active account), but the BPI app is not so responsive.

This is a developing story, and we will update once we get more information.

BPI has posted a statement on its Facebook page:

“Some ATM, CAM deposits, POS and e-commerce debit transactions from December 30 to 31, 2022 were posted twice. We are already working to reverse the duplicate transactions. Rest assured that your account is safe and secure,” — BPI.

Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

https://www.yugatech.com

18 Comments

Aries says:

2 years ago

napaka consistent ni bpi sa mga ganyang kapalpakan promise! kaya yung company namin drinop na sila as payroll bank and switched to unionbank kasi araw ng sahod maintenance ang mga atm at app.
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Tristan says:

2 years ago

Napaka tarantado pala nyan bpi eh. Magnanakaw
Oui says:

2 years ago

Unionbank have the same problem. I minimally using my UB since it also have unauthorized deductions. What’s worse the deduction comes in small unnoticeable amount if not scrutinized.
Moreover, UB have few branches especially in the provinces
Carl says:

2 years ago

Correct
Adi Regis says:

2 years ago

Good for you, guys, you have shifted to Unionbank- more reliable especially their online transactions.

Boss Sab says:

2 years ago

BPI,

Kindly place the cards of complainants on hold temporarily, deactivate their PIN.Let them make over the counter transactions using signature.
Debit means they purchased something in the store or online, or someone else did it. You may check if there are details of the location/date and time that the purchase was made. If they have the card, it might be an acquaintance or someone who is related to them…

They can also change their pin afterwards. If the issue persists, then, it might be within their circle, they have to file a formal complaint to the authorities, our responsibility is provide them with proper documents and information, the cops may visit or contact the store owner to get a cctv footage of the time and date as well as the location of the purchase.
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EIC says:

2 years ago

Paano yung ibang acct b naapektuhan lahat nito. Bkit may ganito nnmang anomalya sa BPI cguro last few yrs d b may nadadagang pera sa mga ATM thousand pesos wgich d kslnan ng depositor?Bkit may modus operandi nnmn? Do we need to withdraw our money to ur bank for our safeness?
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Doug Heath says:

2 years ago

The problem was rectified last night. The system is up and running as normal. The duplicate transaction on my account has been credited back.
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Nelma Cordero says:

2 years ago

Ok naman. Binalik din naman agad yong na deduct…it needs time lang naman. Limited lang ang time to control ng human ang computer…
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Jj says:

2 years ago

Lipatan na!!!
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Nida Webb says:

2 years ago

I am a victim of loss 10,000 in my DEBIT CARD IN BDO. Most of thebtime. That i did not reported in the bank.
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reynaldo mauleon says:

2 years ago

i experienced the same, bpi mobile app inaccessible and yes there are unexplained withdrawals…my last POS at a shell gas station left me with a quesrionable balance
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Makabayang totoo says:

2 years ago

If you are paying using card specially debit or credit card dont let the cashier handle your card. Your 3 digit number at the back will complete the transaction unless required an otp. Any glitch like this you must quickly block ur card online or through atm machine which. Allow this transaction
Temporary stop. Thanks
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Jeff says:

2 years ago

Naturingang Malaki na banko walang kwenta ung IS Security. Hndi mag execute Ang computer pag walang daliri na gumalaw simple may gumalaw sa server nyo ayaw nyo pang aminin.
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Ai says:

2 years ago

I have a friend who cried when she found 40k was withdrawn from her account when she withdrew 1k from her account. Based on transactions, consecutive 10k was withdrawn from her account…. She immediately went to her bank, they even refused to give her a transaction statement.
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Jason says:

2 years ago

Time for unreliable & corrupt banks to step aside for blockchain technology & DEFI which cuts out the Middle Man & bad behavior and allows faster, cheaper & more efficient transactions through smart contracts thats permanently Transparent on the blockchain…
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Jason says:

2 years ago

Time for permanent transparency using peer to peer blockchain technology cutting out the middleman like banks
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Derek Cross says:

2 years ago

Hi my BPI account was hacked after my phone and debt card were stolen. The bank have refused to reimburse me. It’s over 100000p. Since they hacked into the account with Gcash they apparently did not need the password. Which had to be manually entered. As well as a phone password. Who can I appeal to.
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