Technology is not just for the young, people of all ages now rely on tech for everything from staying in touch with loved ones to managing finances and healthcare.
The shift toward a tech-driven society is evident, and older generations are catching up, though not without challenges. As a result, many young people find themselves acting as the go-to tech support for their parents and grandparents.
This guide will walk you through helping your parents navigate technology, from the generational differences in tech usage to practical tips for keeping them safe online.
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Understanding the Generational Tech Divide
While technology is universal, the way different generations use and interact with it varies significantly. Millennials and Gen Z grew up in a world of smartphones, social media, and instant internet access, while Baby Boomers and older generations had to adapt to the digital revolution later in life.
According to a survey by ExpressVPN, younger generations generally have a higher digital literacy level. For example, 80% of younger Millennials (aged 27-34) in countries like France and Italy feel confident using technology. However, this confidence drops as we move up the age ladder, with less than a third of Baby Boomers (aged 59-68) in France and Spain reporting they feel comfortable navigating modern tech.
As a result, many older adults rely on younger family members for tech support. In fact, the same survey found that 80% of adults help their parents with technology regularly. This reliance spans everything from setting up new devices to troubleshooting apps and protecting them from online threats. And while this can be a rewarding way to bond, it also presents unique challenges.
Why Your Parents Need Your Help Navigating Technology
For older adults, everyday digital tasks — such as setting up two-factor authentication or updating a smartphone — can feel daunting. The rapid pace of technological change has created a digital literacy gap that leaves them more vulnerable to online threats like scams, data breaches, and privacy violations.
For instance, 42% of scam victims aged 69 and older were targeted via email, showing just how susceptible they are to common online pitfalls.
But it’s not just about avoiding scams. Technology has become essential for daily living, from accessing healthcare and banking to staying connected with friends and family. Without digital skills, older adults’ risk being left behind in an increasingly digital world.
How to Help Your Parents with Technology
So, how can you help your parents bridge the tech gap? Here are a few practical ways to guide them toward becoming more confident, secure tech users:
1. Start with the Basics
When teaching your parents about tech, remember that what seems simple to you might not be as intuitive for them. Start with foundational skills, like how to use a smartphone, manage email, or navigate a browser.
These basics will build their confidence and lay the groundwork for tackling more advanced tasks.
2. Be Patient and Hands-On
Patience is key when helping your parents learn new technologies. Try to avoid taking over and doing everything for them. Let them learn by doing it themselves, bits by bits.
Hands-on learning is much more effective than simply watching you handle their devices. Walk them through the steps of sending an email, setting up an app, or adjusting privacy settings, and let them practice while you supervise.
3. Emphasize Online Safety
One of the biggest risks older adults face online is falling victim to scams. Take the time to educate your parents about online security, such as how to recognize phishing emails and the importance of not clicking on suspicious links.
Teach them how to set up two-factor authentication and explain the importance of strong, unique passwords for each account. Installing tools like a VPN or firewall can further protect their online activities.
4. Regularly Check In
Just because you’ve helped your parents once doesn’t mean they won’t need your assistance again.
Technology constantly evolves, and regular check-ins can help ensure they stay up to date. Periodically review their devices to make sure they have the latest software updates, security patches, and antivirus programs.
Tools to Help Your Parents Stay Secure Online
Security and privacy are critical when it comes to helping older adults navigate the internet safely. Here are some essential tools you can introduce to your parents to ensure they’re protected:
Firewall and Antivirus Software
Firewalls and antivirus programs act as the first line of defense against malware and unauthorized access. Make sure your parents have these installed and updated on all their devices.
Two-factor authentication (2FA)
Encourage your parents to enable 2FA on all their important accounts, especially email and banking apps, to add an extra layer of security.
VPN (Virtual Private Network)
Using a VPN encrypts internet traffic, making it harder for hackers to intercept data. It’s an excellent tool for privacy, especially when your parents use public Wi-Fi.
Password Manager
Help your parents set up a password manager to securely store their login credentials, making it easier for them to maintain strong, unique passwords across their accounts.
Conclusion
Helping your parents navigate technology isn’t a one-time task, it’s an ongoing journey. As new devices, apps, and digital services emerge, your parents will likely continue to rely on you for guidance. This role offers a unique opportunity for connection.
Teaching them to safely use technology will not only improve their quality of life but also strengthen your relationship.
Whether it’s setting up their first smartphone or walking them through the latest app update, your support is invaluable. Take the time to patiently educate your parents on tech usage, security, and online safety.
In doing so, you’ll empower them to confidently navigate the digital world and protect themselves from online threats. After all, technology is a tool meant for everyone, and with a little help, your parents can enjoy the full benefits it has to offer.
Ready to start? The next time your parents ask for help with their devices, take it as an opportunity to educate and empower them for the long run.
