Cherry Mobile’s Trident plagued with problems

if you still have a little malasakit ..
CHERRY MOBILE save your face by improving your post customer service.. dont make us wait for parts that takes 2 weeks to aquire… we are not happy about you defective high end/ low quality product.

To all consumers who have problem on Cherry Mobile phones, may I share the following: Under Republic Act 7394 – THE CONSUMER ACT OF THE PHILIPPINES, Chapter III (CONSUMER PRODUCT AND SERVICE WARRANTIES), Art. 68(d)(1) remedy such consumer within reasonable time and without charge in case of a defect, malfunction or failure to conform to such written warranty; (2) permit the consumer to elect whether to ask for a refund or replacement without charge of such product or part, as the case maybe, whether after reasonable number of attemps to remedy the defect or malfunction, the product continues to have defect or to malfunction. Art. 69(a) In every contract for the supply of services to a consumer made by a seller in the course of business, there is an implied warranty that the service will be rendered with due care and skill and that any material supplied in connection with such services will be reasonably fit for the purpose for which it is supplied. Art. 71. Guaranty of Service Firms – Service firms shall guarantee workmanship and replacement of spare parts for a period not less than ninety (90) days which shall be indicated in the pertinent invoices. Art. 72. Prohibited Acts – (a) refusal without any valid legal cause by the local manufacturer or any person obligated under the warranty or guarantee to honor a warranty or guarantee issued; (b) unreasonable delay by the local manufacturer or any person obligated under the warranty or guarantee in honoring the warranty. xxxx Under Art. 66, the Department of Trade and Industry, shall strictly enforce enforce this chapter (Chapter 66).

I love my Q300 phone.. As of now it work so well on me.. i use globe, smart, sun… the only problem i see is the battery life.. I need to charge it everyday.. maybe because i have lots of text and call… but still they issue two battery phone..

Well,i have this opinion
Type ko tong phone na ito.it’s because of it’s tv function,it’s wifi connectivity,it’s trackpad navigation and it’s price tag.
i will not buy this because of it’s 3ple sim function.i don’t need that.and one more thing.i will buy this because of it’s camera(with flash) and it’s stylish.so/still gonna buy it :)

I FORGOT TO ADD NA PAG MAGPALOAD KA AT MAGVERIFY NG LOAD BALANCE SA TALK N TEXT, BUKOD SA ASIAN CHARACTERS ANG LUMALABAS NA INSTRUCTIONS SA LCD, YOU CAN NOTICE NA ANG DATE AT ORAS AY DI TUGMA SA KASALUKUYANG PERIOD. ANG DATE AY YEAR 2001 PA. YAN ANG MGA VERY GLARING NA DEFECTS NG CHERRY MOBILE PHONE Q300 TRIDENT. MARAMI PANG DEFECTS NA MAHIRAP I-DESCRIBE.

It’s a practical phone if you’re using 3 sim cards. I’m using:
1. Sun
2. Globe
3. PLDT LL

I’m not sure if it’s built like this or if it’s malfunctioning, I got this late December 2010:
1. Sometimes pressing and holding the unlock key won’t unlock, so you gotta do that a lot.
2. Sim3 doesn’t have call settings unlike sim1 and sim2, so whatever sim you’re using in sim3, you CANT toggle:
– call waiting
– call divert
– call barring

Other issues with sim slot 3:
1. You can’t use phone memory for storing messages received from sim slot 3, so if your sim has a maximum capacity of 25 messages, you gotta keep deleting after receiving 25 messages. Sim 1 and 2 each is given a 1000 message capacity.
2. I tried putting in PLDT LL in sim slot 3, and instead of registering as pldt ll+, it registers as smart, okay that’s fine I guess but when people try calling that pldt ll number, I don’t get a ring, I’m not notified. I wouldn’t know who’s calling and when the call happened until they call me on my other numbers. Outgoing calls still work. If you put the pldt ll on sim slot 1 or sim slot 2, it does ring and it does register as pldt ll+. I could do it that way but I get a lot of messages on my other sims (globe and sun) and so i have to start deleting messages after the 25th message if placed in sim slot 3.
3. Changing Touch-pad sensitivity settings doesnt make a difference with sensitivity, sometimes itll respond to finger movement, sometimes it wont, so i use the volume keys which also act as an up or down button on some menus.
4. If you plug in earphones without a built-in Mic and you get a ring from someone and answer it, call would end and the person calling you would think you’re rejecting the call. im guessing the phone is looking for a built-in mic on that earphone and when it detects no mic, it drops the call. Why am i using earphones not included in the box? well because the earphones I use are better in terms of sound quality, I use it for the mp3s I put into the phone.
5. Pressing sim 2 button goes to the main menu. There is already a button for that, so there are 2 buttons going to the main menu while sim 1 and sim 3 button goes to their call history.
6. Browsing capabilities are very limited, but hey least you get to use WiFi right?
7. I’ve had issues wherein I have to press hands-free twice just activate that feature.
8. Battery doesn’t last too long. Probably why they include an extra battery in the box.

What I like about the phone:
1. 3 sim cards obviously.
2. It’s cheap. Even though it feels like it can break any minute, it’s still cheap.
3. You can use regular earphones for this.
4. 8GB support, good for mp3s.
5. Has a built in TV tuner. I never get good reception, so i really dont use it.
6. Has a button on the side that activates a voice recorder, so if you need that feature quickly, its just 1 press away. I’ve used it many times.
7. qwerty keypad.
8. dual camera with mini lighting. I’ve used it once, for testing.

ok naman siya what i like and use is the 3 sims function beside all of the nega issues lets take into consideration its a filipino brand lets support it na lang though ur critiscm will help the company grow..

I was in a dilemma between Samsung Punch (or Wave) and Cherry Mobile Trident Q300..the latter’s features are really very tempting (WIFI, Triple SIM, etc) but what’s holding me back was the fact that Cherry = China = Poor Quality/Service.

I dropped by their booth here in SM MOA to check it out. I asked one of the sales personnel if they have a demo unit (for me to check the features and for me to decide). She said they don’t have a demo unit and that they dont allow any unit to be tested unless it is bought, meaning they will demo it to you upon purchase..so i thought that would be useless because ive already bought the unit..! Besides, that’s against the law (Consumer Act of the Philippines..)

Good thing i read all the reviews re: Cherry Mobile (in general). Bad Quality, Bad Before & After Sales Service..go figure..

bought my trident a month ago here in bacolod for 5,700. (i learned it now goes for 4,995.) it works as advertised. camera’s a bit fuzzy, music player’s tinny as one would expect, but the video player’s good. and you can fine tune the friction setting on your trackpad. only problems encountered so far — no menu for sim 3, and difficulty in setting up caller groups (you can’t search for names when adding, you have to scroll through the entire phonebook, to add names one at a time).wifi’s ok too. pretty good phone.

i ám planning to buy trident today pero sa nabasa ko na mga comment, hndi na lang cguro. sayang kasi i really like to have that trident….

this is like toyota nowadays… they want to be the first this.. the first that.. pero nagrerecall ng units

Does anybody know any information regarding sa SAR level ng units ng Cherry Mobile?. I am tempted to purchase one since it’s very affordable. I have a Sun and TNT account (Gusto ko pa ng TM, pero ayoko mag tatlong telepono! hehe). However, napaparanoid ako sa SAR level. Sa mga Cherry mobile owners dito, included ba yung SAR level information sa manuals? Thanks

so what is the final verdict? i am planning to buy this phone tomorrow but after reading this blog… I am kinda backing out.

I really like the Verzio phones however they don’t have wifi yet.

so… is the Trident really terrible? I don’t wanna waste my money too.

Thanks

Can’t receive mms in any of the first two sims. Any manual settings?
Sun-Globe-Red respectively.

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ok n sana ang cherry mobile sakin kso nagkaproblema naman. Nalagay ang logo/symbol ng headset sa screen eh wla naman ako nakakabit na headset. kya kapag may tumawag di ko marinig.nakakainis, isa lang kaasi ang saksakan ng headset at charger.nangyari ang problema ng salpak ko ang charger eh headset ang nag activate…

may kasama naman sya extra battery kaya if you sum it up e di 4 hours na din . . . . . i mean 4 days

ngak ang ganda kaya ng cherry mobile trident. aus na aus!! eto ang ilan sa mga nrnasan q
1) TV – mas mrami pang nakukuha chanel ang trident kaysa sa tv q.
2) WiFi – bilis ng netq(well depend nrn cguro sa area mo kng gnu klakas ang wifi), easy to use pa. facebook all the tym
3) 3ple sim – astig nga e nggmit q sbay sabay mga sim ko in just 1 phone. alang problema sa network
————-

sayang i’m planning to buy one pa naman..

compared to cherry tri sim, mas ok kaya yung torque na try sim??

watch mode muna ako..

whew! buti na lang di ako bumili nyan.. kasi pag hawak ko pa lang ng para di na maganda pakiramdam ko para syang laruan hehe.. I ended up buying Samsung Wave and i’m loving it hehe..

I previously had a cherry m35, it had a steel casing. after a few months spots showed up on the casing. when i brought it to the store they sent the unit to the supplier. The phone is still under warranty and then the supplier(official cherry mobile) told them and me that it is not under warranty because the defect is cosmetic? What? There was very few scratches all around the cellphone. the spots were defects and they tell me it its my fault? they had me pay to change the casing. i had to because it looked so dirty and the spots gut rusty. but now i don’t use it anymore i am going to sell it cheap and i do not recommend cherry anymore to my friends. I tell them it is a piece of trash and the warranty is not worth it.
Another problem? the battery got drained quickly after just a few months. The phone resets after calls. JUST DON’T BUY THIS TRASH!

I couldn’t agree more. Arvee’s right, CSRs are not to blame. They just pass on to their customers what infos are on hand and they pass on to the management what the customer can say about the product. Being a CSR, yes we’re biased. We support our company’s products/services and even recommend them to others but if something is wrong, we humbly excuse the product from other customers.

You get what you pay for? Maybe, but not all the time. let’s take the iphone 4’s problem for example. the fault is on its hardware. with any company’s policy, if it’s on the hardware, it should be serviced or replaced as long as it is within the warranty period. some customers have gone through the so-called silent recall. but customers who go right in front of a apple store were sent back home with no solution on hand. to be fair with cherry mobile, they allowed their customers to return the product and made them chose if they would want to replace it with another unit or promptly return their payment. at least, that’s what i have read on the tipidcp topic. while apple, chose the cheap way of treating their customers. a case.

-disclaimer: I’m a CSR of a telecommunications company, not of any phone manufacturer.

mahirap pala magkaron ng unit from different “fruit-companies”…madaling ma-spoil ang mga pinagmamalaking features… hahahahaha *peace*

last time apple.. next is cherry.. naku humanda kayong mga blackberry users!

actually, all phones has its own issues… expensive unit or not… remember nokia music edition (touch screen) kaya nga meron tayong tinatawag na “reviews” gaya ng yugatech

tama si Jhay… birth pains talaga but gladly cherry mobile solved this issue as early as possible.

i speak in my own opinion and not connected with any manufacturer and supplier.

@Magnum

Well, okay, you can find me on Facebook but I won’t let you find me by giving it out myself. Duh?

So for you guys out there who’s planning to buy something similar to this, reminder lang, you’ll get what you pay for. Walang sisihan! :) May mga magsasabi na “Sus, brand name lang naman binabayaran mo for that phone” but nothing beats a reputable company’s quality and after sales service on their products.

Well yeah, aside from Apple, of course hahaha jk

hahaha.,, guys.. its just a price-quality relationship.

the cheaper the device, the more it is prone to problems..

instead of cherry.. why not go with MYPHONE.

I bought one and kahit ilang beses ko na xa mahulog eh everything is still working well..

i also have a SAMSUNG I8910 HD.. 10X ko na xa nahuhulog and to the point na makalas pati battery but up to now eh working well and good as it was when i first bought mine..

“….they only recently discovered that the 3rd SIM slot would not accept any SIM that is larger than 32K (i.e. 64k and 128k) which happens with Globe SIMs.”

~and that would be stupid.

@abeolandres: meron palang problem yung cellphone na Cherry Mobile Trident. Interested pa naman ako bumili nun.. Thanks for posting this..

@Angie

If you’re brave enough, why don’t you post your facebook URL so we can do away with the guessing games?

@Les Paul
Okay? haha! what’s your proof na employee ako ng Cherry Mobile? I haven’t even tried any of Cherry’s phone.

You’re just one bitter buyer. Don’t blame me for your “oh, i just spent 6.5 grans for that crap” feeling. It’s your fault! What I posted here is already posted at TipidCP. Go see for yourself. Talak ka ng talak.

Subukan nyo kaya kung Red, TM tapos Sun ang ikabit nyo… hehehe joke

I couldn’t be more anticipative of this

cherry mobile are bastard pieces of shit! the company, the phones they sell and the people who work for them! they should all burn in hell!

lesson learned sa Cherry. Hindi siguro na consider yung variety ng sims.. may 64k 128k

triple the sim, triple the problem :D

I just bought my Cherry Mobile Trident Q300 yesterday. I never experience any problem with my Trident up to this time. All features specified are working fine. Before I bought the phone, I really asked the sales clerk to test it first. Luckily I never encountered the problems of other buyers. Or maybe I got an updated unit since it was delivered only last saturday night. Probably all those problems of early buyers were already fixed with my unit.

Wow. Epic fail on their part. Haha, sir abe, fails just like Apple. I was about to say that they should have tested that, because that is typically the first thing an end user would try.

I just hope that software fix will not just make those bars bigger. *wink wink*

@abeolandres I wonder if you have already tested iPhone 4. What is your reaction to the antenna issues? Are these good reasons to defer?