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LG acknowledges LG G4 boot loop issue, offers repair

LG G4 owners have been reporting an issue for months now about their smartphone failing to boot up over and over again, thus called “boot loop”. LG has recently acknowledged the issue and released a statement, offering to repair the affected smartphones.

According to LG’s statement as received by Android Authority, the booting issue with the LG G4 smartphone “has now been identified as resulting from a loose contact between components.” In other words, the boot loop issue is a hardware problem.

LG advises customers who are experiencing the issues to contact their local carrier where the G4 was purchased or a nearby LG Service Center for repair under full warranty. Customers who purchased their LG G4 from non-carrier retailers should also contact an LG Service Center.

For LG’s full statement, hit the source link below.

source: Android Authority

Diangson Louie
Diangson Louie
This article was written by Louie Diangson, Managing Editor of YugaTech. You can follow him at @John_Louie.
  1. ernani pamolina says:

    dapat palitan nila ng unit, ang mahal ng pagkabili ko tapos wala pang 1 year boot loop na. 1 year and 2 months na nastock sa bahay yung g4 ko. wala pa bang aksyon?

  2. Deo Zumang says:

    With or without warranty, LG MUST repair for FREE every single G4 with the said problem, NO QUESTIONS ASK as a sign of pro-active commitment to its customers to live to its “Life is good!” corporate motto!!!

  3. Chris says:

    My LG G4 has been rebooting on it’s own since yesterday, pero kapag nakaconnect sa charger bumukas naman sya, pero kapag binunot ko sa charger at nagclick ako ng any icon, bigla na namang magshushutdown kahut 100% charged ako :(

  4. KB says:

    Kawawa consumers, they should do something to help consumers. Defective yung product. I wish the main manufacturer of LG would coordinate with LG Philippines to recall the defective products. Malaking company pa naman sila.

  5. Joan Go says:

    Un din problema s celpone ng husbnd ko, gling saudi, nun una ganda performance tpos biglang ng shutdown..pinatignan s my trinoma..motherboard daw at worth 14k…e di wow…bibili ko n lng ng ibang phone..syan lng tlga..

  6. ads says:

    pano po kaya maipush ito sa LG Phils na dapat talaga nila palitan for free ang mga may ganitong issues? since they’ve already admitted na may bootloop issue nga especially ang LG G4, dapat may offer sila na free na ang replacement. sobrang lugi kung magbabayad ng 10k-15k para sa board to think na ang mahal na ng bili natin sa unit. hindi naman kasalanan ni consumer na dumating si bootloop ng out of warranty na e

  7. ads says:

    pano po kaya maipush ito sa LG Phils na dapat talaga nila palitan for free ang mga may ganitong issues? since they’ve already admitted na may bootloop issue nga especially ang LG G4, dapat may offer sila na free na ang replacement. sobrang lugi kung magbabayad ng 10k-15k para sa board to think na ang mahal na ng bili natin sa unit. hindi naman kasalanan ni consumer na sumating si bootloop ng out of warranty na e

  8. Deo says:

    just call the lg in pasig at nasa 14k daw ang cost ng motherboard replacement?.. tama ba yun.. :/

    • ads says:

      ganyan din ako nung nagpunta ko service center nila. 15k, daw. bababa ng 5k kung may maipresent akong receipt ng purchase ko. Pero malaki parin ang 5k. dapat ilibre na nila yun. pano ba ito mailapit kay LG phils para maipush na ifree nila ang replacement ng board since they acknowledge ang hardware error nila. magbabayad pa uli ng ganun kalaki to think na ang mahal na ng bili natin sa unit. di naman kasalanan ni consumer na dumating si bootloop after warranty period e.

  9. dyaneh says:

    Magkano po yung pinapabayad nila kapag aayusin yung nagboot loop na v10?

  10. Wangiztah says:

    My G4 died on me today while just browsing! taena pangalawa ko na to! problema out of warranty na ngayon di tulad nung first time. lugi naman consumers neto. sa ibang bansa full replacement, hindi lang board tapos covered pa within 2 years. hassle pagkalayo-layo pa ng service center. to think na sa panahon ngayon mahirap na walang phone.

  11. edward says:

    pinapa media dapat yan mga ganyan kasi dami nasayang n pera.. lalo na yung mga secondhand na nakabili so maslaki ang bayad nla

  12. edward says:

    sana free ang pag palit nila ng board fault nila yun

  13. Mildred says:

    can’t we do anything about this? last monday my LG G4 suddenly froze while scrolling in my FB newsfeed. I went to LG service center and they just offered me 70% discount for replacement of the board i told them that i am not spending another money coz there is no guarantee that it’ll last. some user have reported to encounter the same after replacing the board so think twice if you gonna pay up 4k…

    • edward says:

      free n dapat yan kasi sa kanila may mali. hardware problem.

  14. ernani pamplina says:

    magbabayad pa ba tayo sa replacement ng kapalpakan nila?

  15. chris says:

    Brought my phone to a service center..since out of warranty na xa..i have to pay the mother board replacement..in the US they replace the unit..unfortunately we’re in the Phils :/

    • Rjay chua says:

      Magkano po ang motherboard sir? Nabootloop kasi yung akin

    • chang says:

      how much po yung replacement?

  16. Anonymous says:

    Me too, just experiencing this with my LG V10

  17. Mae allynna de la paz says:

    Experiencing the same with my lg g4 today but out of warranty :(. Saan ba malapit na lg service center near makati area?

  18. shy says:

    ganyan nangyari sa G4 ko ngayon

  19. Takuma says:

    whew. Balak ko pa naman bumili sa grey market. sakit ulo nito sa warranty pag nagkataon.

  20. guyjasper says:

    wish ASUS would do the same :(

  21. samuie says:

    Nakakaparanoid T_T

  22. Kid Light says:

    I-Sale na yan. 50% hehehehe

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