Hello! Are you a Nokia 5800 XpressMusic owner? Please take the quick survey here!
Barely a few weeks after the Nokia 5800 XpressMusic was released in the Philippines, quite a number of units have been reportedly suffering from early-bird bugs and problems.
Here are several accounts of problems encountered by new owners of the 5800:
Upon demo of the unit, we already experienced a problem upon refreshing the music library which took more than 30 minutes to complete, while the other owners I was with took merely 3 minutes for their units to finish. – Incus
Bought mine last saturday jan 10 at bonifacio highstreet, returned it the next day because the wifi feature isnt working. I had to wait for the store manager to get in so shed can decide if she is gonna replace the my phone ( I waited for 1hr). unit was replaced that day. The manager told me that if i get another defective phone I have to take it to Nokia Care.
I am using bluetooth headset to make calls so i did not realize that the 2nd unit’s earpiece was also defective not until wednesay. returned the 2ND DEFECTIVE unit to Nokia Care MOA. I demanded for another replacement or refund for the reason that NOKIA is selling defective phones. I even talked to the manager and she politely replied to me “we are a repair center, we dont do replacements or refundsâ€. I had no choice but to leave my phone there and wait for 1 week to see if they can fix the problem. – Raymund

I also had a minor scare just this past Friday. The songs would play, but you couldn’t hear the sound; you had to adjust the volume to be able to hear the sound, and this happened for every song I played. I turned the unit off, waited a few minutes, then turned it on again, and the player was back to normal. – Ria
The unit was fine until Sunday evening when I noticed the sudden drops in volume when making calls and the music library kept continuously refreshing but wasn’t adding any files. I asked Nokia Care Greenbelt if they were aware of the earpiece problem and if the technical team can take a look at it. The staff answered that they are not yet aware of the earpiece problem since this was a new phone. -Incus
the one i bought is the blue one. no music coupon unlike the red one that my wife bought. i also notice flickering of the screen when some applications are being performed. – marlon
The unit that I bought also had several problems, though some are minor ones:
My Nokia 5800 already has the V 11.0.008 software version so it’s the latest update.

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wh@ says:
🥇 Gold🏆1
wee… if all the nokia 5800 sold encountered so much prob why are the company still selling it? they should fix it 1st coz it will harm their reputation. akala ko best PHONE MANUFACTURER ang NOKIA pero merun din pala silang DOWN SIDE..
Abe Olandres says:
🥉 Rookie🏆3
I believe these bugs, like any other bugs on other phones, can be fixed by a simple software update. That’s what I’m waiting for myself.
taksan says:
🥇 Gold🏆1
@wha@
maybe it’s just some bugs.. it’s normal for other manufacturers.
wh@ says:
🥇 Gold🏆1
sna nga TAKSAN… bugs lang sha… :(
Angelo Panares says:
🥈 Silver🏆1
hmmmmm, maybe manufacturers should not rush the launch if the first gen products are buggy :)
Rey J says:
🌱 Noobs🏆1
i have a 5110 and no defects……..moral lesson…be simple no need for hitech stuffs like re-giwi
Jerome says:
💎 Platinum🏆1
@Rey J-sometimes kasi you need the features of the latest phones. Like the camera of my phone, I used it instead of buying a new digicam.
@topic Those are bugs. A software update can fix it. Pero sobrang dami yata ng bugs ng 5800. =P
kill3rfill3r says:
🥇 Gold🏆1
G900 na lang tlaga bibilhin ko..mas mura.
rics says:
🥉 Rookie🏆1
nokia 5800 is the first unit (guinea pig?) to use the symbian 9.4 OS. Expect a lot of bugs from this unit.
if you want to know more pinoy 5800 users who had the same experience with the buggy 5800, then feel free to visit the 5800 “appreciation” thread at tpc. they also voice out their issues with this fone.
> http://tipidcp.com/viewtopic.php?tid=5841
hope and pray that firmware updates will fix these problems.
paul farol says:
🥉 Bronze🏆1
@ Rey-J, the 5110 is almost indestructible!
Jonathan says:
🥈 Silver🏆1
New firmware update? Expect it on the next 3-5 months from the latest update which is V11.0.008 as Sir Yuga has mentioned on his post.
ed says:
🥉 Bronze🏆1
i havent had problems with my 5800.
Calvin says:
🥈 Silver🏆1
yikes what happened to their QA.
Num Lock says:
🥇 Gold🏆1
Quality over quantity. Parang vista hehehhe.
Voods says:
🌱 Noobs🏆1
Iba rin kasi feeling pag naka 5800 ka at habang ginagamit mo sya. Totoong dami pa nyang bugs pero cool din kasi available yung firmware update thru NSU (Nokia Software Updater), so di pa huli ang lahat. Nakaka disappoint lang talaga ang after sales ng Nokia dito satin, sad to say na lagi silang “iwas pusoy”. Kaya ikaw na mismo sosolve ng sarili mong problema kasi mahirap umasa sakanila. Kaya sa mga meron 5800 at nagbabalak magkaron,join our forum in TipidCP.com. Dami nyong matutunan.
Rey J says:
🌱 Noobs🏆1
@Jerome – you’re right parekoy. Minimalist kasi ako kaya yun opinion ko. well, whatever floats your boat ika nga….pero mas maganda ata talaga yung hi-fone
yepski says:
🌱 Noobs🏆1
mine was bought last friday at NOKIA Megamall.
the only problem i noticed was when using the A/V cable output to TV. I’m getting a Black and White display. Have tried with two TV sets, still the same.
I’m not yet sure if this is a hardware or settings problem. Just wanna share you guys this fault I’m having.
Hays.. I hate NOKIA CARE service… believe me.
madzman23 says:
🌱 Noobs🏆1
lolz…
Maybe thats the reason behind the 20K price mark.. :D
But they should did it very well because it is their first touchscreen phone to be launch and I think that they’re making series for this one. This is really a big deal even if its firmware bug and Calvin was right, what is the use of their QA dept.? Or maybe, just maybe there is no more QA @ Nokia because of the crisis. :D
yepski says:
🌱 Noobs🏆1
good day!
this is follow up on the issue i posted yesterday.
it was just a video system setting. hehehe. by default, it was set to PAL. so i just changed it to NTSC. it works OK now.
so far, no major issue YET on my phone. :)
just some bugs which i saw before on my N81, and were later fixed on firmware releases.
:)
philippine country girl says:
🥉 Rookie🏆1
I was really planning to buy nokia 5800. i was very curious on how it will work if its already in your hands. With the complains above, im thinking twice and probably won’t buy anymore. il just try to be contented to what i have now. its still a good phone.
drakey says:
🌱 Noobs🏆1
nka order n ko eh…badtrip!…sana n lng eh ok at di ako bigyan ng problema…
workingdude says:
🌱 Noobs🏆1
wow thanks for this post,,,, I have been thinking whether it would be
5800 vs omnia… pero based on your post i will not buy 5800 anymore. even Yuga’s phone have defect!
Kuya Yugatech ang omnia po ba pag sa broadlight sobra labo ba talaga screen? mga 20 people kasi nakita ko sa review at comment malabo daw.
But about 2 said may cahnge lang daw na setting e… salamat po ^_^
EeE says:
🌱 Noobs🏆1
workingdude…
i have an omnia at hand… based on experience, screen visibility under sunlight is really poor, at least in my case i suppose… maybe the screen protector i had on mine contributed to this…
but that’s not what concerns me the most regarding my omnia… the phone is surely great/cool and all but there are some glitches (i’m hoping with my fingers crossed) that i just can’t keep on noting… i’m more concerned with it getting really hot while on-sync with my laptop. it also gets really warm even on a 6-minute phonecall… some users even claim that theirs also get really hot when using wi-fi and gps… and more, it also has its fare share of bugs affecting it’s performance…
mark says:
🌱 Noobs🏆1
there’s already an update for the 5800 firmware from 11.0.008 to 11.0.009 and another to version of the update to 20.0.271. Unfortunately, i don’t understand why my phone does not update it’s firmware when i check for updates even if i use the nokia pc suite. I was hoping that this update will be available because this mgh fix the problems and bugs of the phone.
Bong says:
🌱 Noobs🏆1
An officemate got her 5800 at BHS on the 1st day of its release and she’s very happy with her phone … she hasn’t encountered a single problem. =)
Lloyd says:
🌱 Noobs🏆1
ako naka 3 units na ako nito..palagi ako nagreplace..hehe..kawawa ng nokia…prob din nla yan…kc 1st unit defective ang lcd,2nd pagstart ng wifi magrestart xa…and now 3rd thank God ok nah..hehe…no prob at all…
marksy says:
🌱 Noobs🏆1
bumili rinako ng 5800, then napansin ko pag tumatawag ako biglang nagba blak out yung screen. sabi nila dahil daw sa sensor pero halos hndi na bumabalik sa normal. parating blak out pag tumatawag ka.
quiksilver says:
🌱 Noobs🏆1
regarding on the blackout screen when taking calls its normal due to the sensor placed on the upper right corner of the phone and about the firmware upgrade, mine is upgraded to version20 two days ago..very nice upgrade the phone reacts faster and to many fixes to indicate…
Scotty says:
🌱 Noobs🏆1
Don’t buy the Nokia 5800. There are WAAAAAY too many problems with it. I personally have a problem with the sound going in and out during a phone call. Other problems involve the menus disappearing once i set the home screen. sometimes a full factory recall fixes this problem, other times, it doesn’t.
If you cherish your money and a working phone, don’t buy this until Nokia wakes up and fixes their software problems.
—ex-Nokia fan.
Holz says:
🌱 Noobs🏆1
Hi, I found this website on how to fix the varying sound problem without opening up your phone and voiding your warranty. Can comeone try this and see if it works? I really wanna get the 5800!
http://www.ipmart-forum.com/showthread.php?p=2502887
Josh says:
🥉 Rookie🏆1
Nokia 5800 XM or Samsung Omnia???
RuFeLa says:
🥉 Rookie🏆1
helo guyz i already have updated my phone to v20…checkout this nokia 5800 userthread
if you want to know updates, latest application and answers to your questions about the unit…i hope this could help you…thanks
http://www.tipidcp.com/viewtopic.php?tid=5841&page=58
Josh says:
🥉 Rookie🏆1
http://www.youtube.com/watch?v=0Tyk2_hMNaQ
Cell Addict says:
🌱 Noobs🏆1
5800 Earpiece problems acknowledged by Nokia…
http://celladdictblog.blogspot.com/2009/02/nokia-5800-xpressmusic-earpiece-problem.html
Josh says:
🥉 Rookie🏆1
OwwYeaahh!!! My Nokia 5800 XM na rin ako… Iloveit!!
joles says:
🌱 Noobs🏆1
sa akin naman pag nag stand by pag bukas mo puro linya ang makikita mo walang display puro lines lang pero pag restart mo ok at pag nag standby ulit balik sa dati
Josh says:
🥉 Rookie🏆1
aw..bakit ganun ang sa inyo… sa akin wala pa naman ako nakikita problema sa Nokia5800XM ko..about sa earpeace owkie naman din…load and clear xa… sa quality ng camera lang ako hindi satisfied…mas owkie pa ang camera ng N70… haist…panu kaya 2… magging owkie din kaya to pag nagSoftware update na..??? pero over all the best ang Nokia5800MX
Josh says:
🥉 Rookie🏆1
i mean Loud
tatik04 says:
🥉 Rookie🏆1
Yeaaaah! Ive read all your posts 2 days ago..and honestly, ive been having the same problem for the 2 weeks that i owned this phone. But last night, I updated mine to v20 and it’s great! Nawala na yung usual bugs (like hanging-up after exiting an application). The version 20 comes with the following changes:
-Faster operation, speed improvements for Java apps as well.
-Geo-Tagging support for both camera and the video recorder.
-Gallery loads much faster. (much2 faster)
-Improvements to the camera. (way better! you can use the front cam now)
-New music and download icons
-Better touch sensitivity. (no need for the stylus)
-Flash applications now have a D-pad, like the java ones. (havnt tried this one yet)
-Improvements to Mass Storage profile stability.
-new application have been added.
-“app.update†(in the application menu),
-“Dictionary†and Search (for files and media in storage and web).
-Better bass reproduction.
-Ability to edit the Artist, Album, Genre etc in the Music Player.
-Zoom, Full Screen and Pan options for Flash video.
-Much faster screen rotation.
-Voice recorded files now show up in the Sounds folder in the Gallery.
Now, to all of you guys out there. There is still hope for the v20 to be installed in all of your TUBES. Eto na ang solusyon jan! Ang JAF application (i think i posted this 1 before?). can be downloaded sa yahoo (search JAF application) or email me @ patrickvilla****@****.*** para send ko sa inyo yung JAF. JAF is an application used by tecnicians to open up dead phones, but unlike NSS or phoenix mas Ok toh..d kc mka detect yung NSS and prang delikado yung phoenix (with the flashing and stuff @-@). JAF is completely harmless, pwede nga magtx habang ginagawa nyo toh ehh..Now basically, what we clever pinoys need to do is to change the product code (yung number sa sticker under your batterry, usually starts with 05). The built-in product code natin d2 sa pinas is whats preventing us from getting this update. You have to change it to a product code similar to the EURO codes (I used EURO1 blue for france). Kasi available lng yung update na yun in european countries. After changing it, you should use Nokia software updater instead of the over-the-air update ng nokia (lang kwenta yan). the update file is abput 126 mb, kaya mejo matagal yun antayin mo..but its all worth it! bibilis yung 5800 moh (wee!), gaganda yung cam and the likes listed above. But! d pa tayo tapos..kelangan mong ibalik yung product code na orig pra d ma void yung warranty using JAF once again..
Oh di bah? Ang dali2x? if you want to learn more email me at patrickvilla****@****.***. Gusto ko lng share yung Nokia Experience ko with every1..Wee!=D
symbiahero says:
🌱 Noobs🏆1
hindi po supported ang WCDMA 850. for american version lang. One Philippine service provider has 3g bands in 2100 and 850. 2100 lang pwede natin magamit(speeds at the provider’s 850 band is higher/faster)
tatik04 says:
🥉 Rookie🏆1
better yet text me at 090521***** if you need help updating using the JAF application..=D
Yepski says:
🌱 Noobs🏆1
hi good day!
i did my last post here Feb 5.
now i got a new problem, yesterday morning. the LCD display on my 5800 went BLACKOUT. No display at all. Since i know the coordinates of the icon, i still feel the respond of the unit and can even make/receive calls.
went to NOKIA yesterday night and was advised that it needs LCD replacement. mine is a red unit and this has the most number of LCD replacements they said. unfortunately, no avaialble stock. got to queue in for it.
wew. another NOKIA service again. i hate engaging into this time.
:(
raffyboi says:
🥉 Rookie🏆1
just got mine before holy week, it was working fine and all until my songs suddenly wouldnt play. i reformatted the memcard then placed all my songs back. theyplayed for a few days then after while playing my songs, it skiped some and i noticed when i refreshed my library that i was missing 110 songs but my memory card’d free space didnt change. please help. its really starting to piss me off.
noknok5110 says:
🥉 Rookie🏆1
sa tingin ko???pag nag update ka ng newer version, mdedetetect ng nokia n pinakialaman mu ung product code kya incase n masira ung phone mu at habol mu warranty…bka d nla tanggapin kc mllaman nila n updated version n 5800 mu..eh sa pinas sbi nila n wla p update…panalangin nyo sa mccraan n mging legal n ung updated firmware sa pinas..
ang nakakainis sa cellphone n i2 ay ung gap sa gilid n sobrang visible…
ung sa mother ko n red version 5800..hang ng hang…naiinis na nanay ko…sbi nya kya sya bumili nun eh pra d sya mhrapan at comfortable sa pag gamit kso sakit p daw ng ulo inabot nya sa cellphone nya..ikinaiinis p nya eh un sa akin na blue version 5800 eh wlang problem bukod sa gap…
sana d masira i2ng cellphone ko…tatlong cellphone n nccra sa akin..3650, N70, samsung sgh g800…hayayayay…puro black market ko nbli
ngaun sa nokia store n may warranty may problem p din..dyos ko po..katakot n bumili ng cellphone…
Nokia5800user says:
🌱 Noobs🏆1
@raffyboi,. Its not the memory card that got problem, but the phone itself. So don’t reformat your memory card. Instead, reformat your phone. Remove your memory card if you will reformat your phone. Be patient, its just a material thing. Good luck. Enjoy after.
mhikan says:
🌱 Noobs🏆1
@ noknok5110 – same with my blue version. I bought it last Jan 10 @ the fort. It has a visible gap near volume control. And i have it repaired in nokia care greenbelt last Feb.
And after four months, my phone doesn’t switch on. I’m just watching a video when my phone got dead because battery got drained but when I’m trying to charge it, i’ve noticed na its not charging. trying to turn it on, it will just vibrate. So I went to Cyberzone nokia care last apr5 and ask them to check. Until now, inde pa din naaus. I already called the dealer pero ayw talga nila ireplace kc under warranty daw. Duh!! Auko ng warranty gusto ko good quality of units. :(
Nokia5800user says:
🌱 Noobs🏆1
@mhikan, the visible gap between volume control is common to all nokia 5800 units, so nevermind it, its not even a problem. With regards to your phone status, at first, you should have not bring it for repair, you should have tried to reformat your phone. Coz many things got solved by reformat. Who knows it can be solved. But its too late, you already submit it to repair, which for me, should be a second choice to reformat, so you already did it, just patiently wait, just monitor your unit time to time. Good luck.
raffyboi says:
🥉 Rookie🏆1
@Nokia5800user thanks dude for the answer, last question, how do i reformat my phone? haha, a bit stupid of me to ask but i’ll ask it anyway. :D
Nokia5800user says:
🌱 Noobs🏆1
@raffyboi, ur welcome, thats okay, il help u so that you can experience the best for your phone. If you will reformat your phone, just do the hard reformat in which your phone will go back from the start. But sadly you will not be able to view and hear the pre-installed videos and mp3s. But wait, before you do the reformat, just copy your pre-installed videos and songs or all your videos and songs saved in your phone to your pc so that after you reformat you can copy it back again to your phone. Then do the back up, or back-up your phone to your pc, so that your files and settings will be saved. Then reformat now your phone, turn off your phone first, then the reformat is this, just long press the call key(green key), call end key (red key), the camera key on the side and the power switch. Long press the three keys simultaneously while switching the power on, or shall i say long press the four keys, then wait until power will start up. Then its done. Your phone will like new again and like fresh from the factory. Hehe. Good luck. Enjoy.
Nokia5800user says:
🌱 Noobs🏆1
Finally, i have updated my phone’s software to v.20 just this afternoon, thanks for the JAF application, even if my phone code version is still not yet included in the software update, i was able to update it just by changing the phone’s version code to the version code where the software update is available. If your unit is still not yet supported by the update, i advise you, don’t wait for so long, just change your code, search in google- Nokia 5800 JAF , i can say that its really safe, just follow the instructions, after you change the code, you can now update it to the latest software, after you update, change again to your original phone code so that the warranty will not be affected, experience now the v.20 software update, so I’m super happy coz my phones functionality is so great now. I mean, the touchscreen is super responsive than ever, and the built-in dictionary is complete and very useful, you can now take photos using the secondary camera, there’s already geo-tagging support, and there’s a lot, lot and a lot more improvements on my phone after the software update, now, with the benefits and super-improved features of the phone, i really can proudly say that- Nokia 5800 is really the best phone in town! Two-thumbs up!