Philippine Call Centers under scrutiny from AT&T data breach

It’s been reported that call centers in Philippines as well as those located in Columbia and Mexico are on AT&T’s watch list due to data breach that affects almost 280,000 US customers.

The $25M settlement with AT&T Services was to “resolve an investigation into consumer privacy violations at AT&T’s call centers located in the said countries.” This has been by far the largest privacy and data security enforcement action made by FCC or Federal Communications Commission.

Call Center Focus also reports that the fine has already been implemented in other call center companies. Additionally, sources say Teleperformance in Mexico is the company where three suspect employees came from.

Here in the Philippines, however, the local authorities have not yet made any form of investigation since the president “has yet to make a National Privacy Commission that would regulate the data privacy policies under the law.

Because of the issue, other AT&T accounts have already been pulled out from call center firms. Other employees who still have the account are also in fear of losing their jobs once the company’s contract expires.

How’s the status of AT&T accounts in your call center company?

{Via}