BPI advisory on mysterious and random account transactions

A lot of BPI customers have reported that there were account transactions debiting or crediting their accounts. Some had multiple Php5,000USD 85INR 7,223EUR 81CNY 621 debited from their accounts while other got credited with random amounts from Php4,000USD 68INR 5,778EUR 65CNY 496 to Php30,000USD 511INR 43,338EUR 487CNY 3,723.

BPI has released this short advisory just now.

pic.twitter.com/AzHejS4HHu

— BPI (@TalktoBPI) June 7, 2017

It’s still not clear if these were hack attacks or their system was compromised but according to BPI this is merely an error in their internal data processing. We’ll get more info within the day.

UPDATE: June 7, 2017, 9:45 AM – BPI has sent an update with more information about the situation. Read below.

Further to our announcement this morning, we have identified an internal system error that caused some transactions occurring between April 27 and May 2 to be double-posted as of June 6.

We have identified the root cause of this error, and are temporarily suspending access to electronic channels to speed up rectification. All BPI branches will open on time this morning, and will continue to service your needs.

We anticipate full resolution of this error within today. We wish to reassure our clients that this matter will be resolved expediently, and that none of them will lose money from this incident.

Update: June 7, 2017 at 1:15PM

We are pleased to report that our efforts to resolve an internal system error related to transaction mis-postings are progressing well. All BPI branches are open and continue to service your needs. Our electronic channels will remain temporarily closed to speed up resolution, but we continue to anticipate complete resolution within today.

Please note that our resolution efforts do not require any client to submit personal data to any party; in particular, via a link embedded in e-mails or third-party site.

We wish to assure all clients that the integrity of their transactions and account balances will be maintained. Please accept our gratitude for your patience, and our apologies for any inconvenience you may have experienced.

Should you have questions, please contact us at [email protected].

Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

https://www.yugatech.com

6 Comments

Jon says:

8 years ago

Kalat na nga sa mga fb friends ko yan eh, ano ba yan, hassle naman:(
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el gato says:

8 years ago

ito ang drawback ng walang free printed quarterly bank statement.
kung naka-enroll naman sa online banking, medyo mahirap naman sa mga medyo hindi tech-oriented at possibleng maging biktima ng phishing.
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juan tamad says:

8 years ago

bulok BPI.. naclone atm ko sa atm machine nila.. di man lang nagnotify.. ung BDO pa nagnotify sa akin na ncompromise atm ko ( 2 kasi atm ko, bdo at bpi. parehas ko ginagamit sa ATM machine ng BPI malapit sa amin)
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Disgruntled says:

8 years ago

Ang laki ng perwisyo ginawa niyo BPI. Lilipat na ako ng bangko, as soon as ma-withdraw ko na pera ko. Hmp!!!
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tae says:

8 years ago

Epic FAIL BPI, GLOBE and the AYALA’s. Although I like ayala malls better than SM, The Sy’s and BDO havent failed like this yet. Yeah I read about the tax they paid in cebu, but this BPI is EPIC
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JD Obedoza says:

8 years ago

Why can’t BPI just man up and tell us that it’s a processing error and not a technical glitch. I mean, the computer will only do what you tell it to do. Wala naman sigurong AI yun servers nila to double post transactions for the affected dates.

Now we need just compensations for damages incurred due to their incompetence.
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