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Cebu Pacific permanently removes change fees

Written By Gracey Maala
Published • March 2nd, 2021
BusinessNews
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Cebu Pacific has recently announced to permanently remove change fees, allowing passengers to rebook as many times as they need.

Photo credits: Cebu Pacific

“In a recent survey we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again. Because of this, we are removing our change fee effective immediately. As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for every Juan to fly again,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience.

As the company removes change fees, passengers may now rebook their flights as many times as they need at no cost. However, a minimal fare difference may still apply.

The Inter-Agency Task Force (IATF) has recently issued a new set of requirements for domestic travel which states that travel authorities and health certificates will no longer be required. On the other hand, quarantine protocols will also be only required for those who are showing symptoms.

“This is a timely announcement as well, as we support the recent IATF announcement on the standardized travel requirements, and as we celebrate our 25th founding anniversary this month,” Iyog added.

Passengers may manage their bookings online through the “Manage Booking” portal on the Cebu Pacific website. Simply log in using your Getgo account, if applicable, or enter your booking reference to access your booking online. Bookings can be modified up to two (2) hours before the flight. Additionally, passengers may also easily update their contact information and addresses, as well as correct misspelled names, nationality, birthdays, and salutations through the same portal. Meanwhile, those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.

Other than this new policy, Cebu Pacific also has an ongoing PHP 25 month-long seat sale on top of other exciting deals in celebration of its 25th anniversary.

You may visit the official Cebu Pacific Air website for more information.