Chaos ensues at ZTE Sale, flooded with complaints

We’ve been receiving reports that customers who went to the ZTE Mobile Sale today have been enraged over limited stock availability and reservations, things that ZTE promised that would be addressed in today’s promo.

ZTE Mobile kiosks were flooded with long queue of lines and mobs of people as early as mall opening hours with customers hoping to get a hold of the hugely discounted Grand X2 L phablet that would start at 2:00 pm.

Readers react to the fire sale

Reader James de Guzman sent us an image with a comment, “Crazy line here as early as 10am for the ZTE phone on sale.”

Reader Jay Agonoy also noticed that the kiosk wasn’t prepared for the huge number of people lining up for the fire sale. “Here at the #ZTEGrand sale at Lucky Gold Plaza Pasig. Seems to me that the ZTE Mobile concept store here is not prepared, and from what I understand, they are pointing fingers to the marketing who spread the info that 50-100 units will be sold whereas this store only has an estimated 25-30 units available at the moment. Also, [there are] those who are cutting in the queue.“

Reader Chris Gonzales shared with us a picture of a very crowded ZTE Concept store in Davao City. He says the sale ended as early as 2:45 PM.

Reader Vincent Jun Robles also shares the same experience angry customers experienced during the sale. “People here at SM North EDSA are very angry. It turns out that ZTE can only sell 100 units. Coupons were already distributed this morning. The announced 2pm to 6pm selling period was not followed. The ads didn’t say anything about limited stocks. I came all the way from San Pablo City, Laguna just for this. ZTE should be held liable for this deception!”

Reader @Penny4dLiving shared with us a photo of the current situation at SM North Edsa. “Here now in SM North, walang staff at its 3pm na hnd malinaw ads na may numbering pala”

@yugatech pic.twitter.com/scF2BoyRAM

—  ranuj (@Penny4dLiving) October 28, 2014

Customers who went to the sale today were not appeased with what had transpired, complaining on comments and walls on their Facebook page about limited stock availability, queue cutting, and bulk product reservations, citing that the limited time given would mean all customers will be accommodated regardless of the number of people who came.

from ZTE’s Facebook page

ZTE’s stand on the issue

ZTE has released a statement earlier, noting that they only have limited stocks available as much as they would want to accommodate all their customers who lined up to get the phone.

From ZTE’s Facebook page

This is a far cry from their post yesterday, announcing sufficient stocks and backup in case of shortages. See screenshot below.

While limited stocks may seem to be the case in most areas on kiosks over the metro, the Chinese mobile giant should have adhered to their word yesterday, promising sufficient stocks, a better queue management, proper time start, and a sale without any reservations for the phone available for purchase today.

Several sale fiascoes have happened before as well, such as Smart’s Freedom Sale in 2013 and LG’s Optimus L5 one hour sale in 2012.

We’ve also been receiving reports from our readers that the Grand X2 (V967S) will go on sale this Thursday at all ZTE Kiosks for Php999. Hopefully things would go smoothly this time.

How was your ZTE Grand X2 L fire sale experience? Let us know in the comments field below.

Update: ZTE’s facebook page has now disabled their wall for fan posting.

Update 10/29/14: ZTE has released a statement regarding the fire sale fiasco yesterday. Read here to learn more.