GCash has recently added a 2% convenience fee to users when they buy load for Smart users.
UPDATE: December 6, 2022 – GCash sent a statement explaining the 2% convenience fee when you buy load for Smart users. We’ve attached the full statement at the end of the article.
GCash has not made any official announcement regarding this but reports of users indicate the 2% charge started around November 23, 2022.
We tried loading up our Smart number with load via GCash and the 2% is indeed added to the actual amount. This happens when you buy regular load. If it’s for bundles and promotes, the charges vary but it could go a low as Php1.00.
We also tried loading our DITO SIM but there are no charges for that one. Looks like only loading for Smart accounts are levied the additional charges.
As shown in this screenshot, we selected DTIO as the telco but still inputted our Smart number and there are no additional charges.
OFFICIAL STATEMENT FROM GCASH
In light of new costs imposed by Smart and Talk ‘N Text, a minimal convenience fee will be applied by GCash to recover costs, when providing the Buy Load service to Smart and Talk ‘N Text subscribers.
GCash will continue to provide safe, seamless, and convenient ways for users to access various financial services in our platform.
Thank you very much!
Masyadong gahaman na si globe.. hopefully may papalit na sa gcash. Grabeh kung maka kaltas.😤
Ano ba tung ginagawa ng GCASH.. BAT KAYO NAGDAGDAG NG 2 % PARA SA MGA SMART USER.. MAGLOAD LANG KAMI MAY DAGDAG PA … 1K 20 PESOS KAAGAD.. MAGPA CASH OUT KAPA 25 PESOS NA KAAGAD ANG BAWAS SA MKKUHA MO…
Please clarify in your post that loading Smart numbers by selecting other telcos to avoid charge will NOT work. You’ve no idea how stupid people can be, misunderstanding your statement that you chose DITO but entered Smart number to mean they can do so in a bid to avoid the extra charge.
“As shown in this screenshot, we selected DTIO (sic) as the telco but still inputted dour (sic) Smart number and there are no additional charges.”
But did the prepaid load successfully went through though?
Is this work? Like selecting different telcos except from smart but loading your smart number? Did the load successfully went through?
Aren’t the billers the ones setting a fee? So it’s smart charging a fee?
so sad, more charge more will move. Maya is the key. Kaso wala free cash in sa maya.
Hi po. Free padin po ang cash-in sa maya as along as hindi ka nakalagpas sa limit mo na 8k same as gcash pag lagpas 8k na cash-in mo may charge kana 2%. Sa maya po kase every cash-in may fee agad bawas agad pero binabalik nya din po automatically like seconds lang kapag nadetect na hindi kapa nkaabot sa 8k limit.Hindi po sya automatically mapupunta sa wallet mo you need to claim it in voucher sa may profile mo then makukuha mo yung fee na binalik sayo ni maya.
Gcash starting to get greedy tsk tsk.
I doubt GCash ‘to. Most likely sa Smart-side ito since they also started charging 7 pesos convenience fee (previously zero) sa bills payment for most online billing platforms a few months ago