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After yesterday’s widespread downtime of GCash 219, the company has finally restored GCash back to normal operations.
GCash has been continuously rolling out safety and security measures to prevent unsecured devices from accessing the app. While implementing this, the app remained operational but some customers may have experienced intermittent access to selected services.
As of October 9, 7:00 PM, the intermittent issues 51 have been addressed and all affected services are accessible. We assure our customers that their accounts and funds remain secure.
The latest security deployment is part of ongoing enhancements to ensure the safest and most secure experience for our customers.
Our official channels remain open and accessible for any concerns. Go to the GCash Help Center at https://help.gcash.com, and talk to Gigi.
We advise our users to never share their MPIN and One-time PIN (OTP) with anyone. GCash will never send emails or messages with links nor reach out to customers via calls and other messaging platforms.
GCash did not elaborate as to what additional security measures were put in place but we’ll look into this and update this story once we do.
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Dan says:
At least one new “feature” they’ve added is blocking app access on rooted devices, devices that have untrusted app sources enabled and even on devices with Developer Mode enabled. Presumably they’ve found that people who’ve experienced fraudulent activity sometimes have installed apps of a questionable nature, compromising their devices, so, have decided to implement a blanket block based on the availability of the tools that someone could use to install bad things as it’ll probably block more infected devices than the number of legitimate cases where these features are used. It’s quite annoying, especially the fact that they’ve gone straight to blocking, rather than warning, even with a requirement to accept responsibility for your device security, but, I’d have to assume that they determined that most of those impacted wouldn’t read a warning or would just accept responsibility without understanding what that entails.
Pedro says:
blocking an android feature means there is a weak component in the entire system na hindi nila kaya i resolve. so to prevent na makita yung weakness na yun, they disabled the feature na pwedeng ma exploit yung weakness. why customers ang need mag adjust? e cellphone nila yun. if developers options is enabled, meaning alam mya ginagawa nya sa phone nya.
Jay says:
Not only rooted devices. They’ve also blocked developer mode
Niño gil cadungog jr says:
Allow my verification my gcash
catherine bon says:
hnd nag bubukas
Michael Meneses says:
Hinde kuna ma open ang gcash ko
maico says:
laht ng apps pag may update sinosolve yung ploblem, pero nag iisa si gcash, pag nagupdate gumagawa ng problem, auto close ref:04 device detect unsecure daw.. nag update lang hindi na secure yung phone ko. kalokohan na yun. so uninstall na pala gcash bawas costumer pala gusto, anlaki nakukuha fee sakin ni gcash 4days lang full na 500k limit ko, kada transfer ko sa bank account may 30pesos fee tas aalisin lang gcash ko, di wow
maico says:
laht ng apps pag may update sinosolve yung ploblem, pero nag iisa si gcash, pag nagupdate gumagawa ng problem, auto close ref:04 device detect unsecure daw.. nag update lang hindi na secure yung phone ko. kalokohan na yun. so uninstall na pala gcash bawas costumer pala gusto, anlaki nakukuha fee sakin ni gcash 6days lang full na 500k limit ko, kada transfer ko sa bank account may 30pesos fee tas aalisin lang gcash ko, di wow
Segundo I pascual says:
I a,m sory no gcash number thank u very much your my time messege me
Hamsir says:
Dapat all transactions in GCASH must have an sms confirmation to fight scammers or unauthorized individual. This is one way of the safest way na legit ang transaction.
Hamsir says:
Bat panay temporary unavailable ang updatinh profile for to be fully verified sa GCASH. Any update dito?
CAR says:
Ang hirap mag open ..lagi na lng sinasabi unsecure ang phone na gamit ko ..then i unstalled and re installed …ayaw na i accept selfie ko …
Rhod mariano says:
Ang hirap mabuksan gcash ko
BMO says:
Gaguhan na lang ang GCash kahit yung Developer Mode nakatago at naka-Off by default, sideloading permission ay nasa app mismo (mostly mga web browsers at file managers). Kaya yung iba napipilitan lumipat sa ibang e-wallet service (i.e. Maya, Coins.ph, GoTyme, etc.)
Nelfa Yalon says:
The system says something went wrong please need my gcash every day thank you so much
Rhod mariano says:
Ang hirap mabuksan gcash ko