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NTC directs DITO, Globe, Smart on SIM Registration Concerns

The National Telecommunications Commission ordered PTEs DITO, Globe, and Smart to submit their respective reports on incidents involving failure of registration, inaccessible portal and other concerns regarding the SIM Registration that started yesterday, December 27, 2022.

Globe, DITO and Smart are directed to submit the reports by today, December 28, 2022.

SIM users experienced difficulty registering their numbers yesterday due to multiple downtimes of the registration portals of the telcos. Similar incidents are still being reported until today.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

68 Responses

  1. Avatar for Fox Fox says:

    paano kc gumagawa ng system wlang trial and error Basta pinatakbo nlang, Isa yong server mabagal talagang error yan, dati my nalala ako GSIS, tpos yung nagparegister ogud ogud na, kawawa mga senior, daming batas sa pinas mismong 1987 constitution hindi nga masunodsunod. Kya ako karapatan ko hindi mgparegister.

  2. Avatar for Rap Rap says:

    Smart at tnt 5 times failure may mag pop up ,”registration failure try again next time”

  3. Avatar for JESABEL BOÑOLA GADAINGAN JESABEL BOÑOLA GADAINGAN says:

    nagpapahirap sa smart ehh iyong size ng id pic at selfie.. . jan ako di makapasok.. 2. something size ng pic ko at Oppo phone ko pati iphone6 di parin pwd.. kasi max. of 5mb..kainis sa globe okay na ako at wala ng naging problema

  4. Avatar for luz luz says:

    @smart/tnt…Bat ang arte ninyo sa size ng id…Ang dale mgupload ng picture sa globe bat sa inyo ang damimng ek ek

  5. Avatar for Nathan Nathan says:

    akin nga ivavalidate pa raw ng validatiom officer, almost 3 days na, umay

  6. Avatar for Nathan Nathan says:

    akin nga ivavalidate pa raw ng validatiom officer, almost 3 days na

  7. Avatar for Consi Consi says:

    wala naman kasing silbi yang web developers ng smart na yan buti pa sa Dito naka register na ako.

  8. Avatar for Ronalyn Ronalyn says:

    Nakaka desmaya naman po halos parehas na site ng tnt and tm sim bakit failure parati sa part ng valid Id e ang linaw linaw nmn ng kuha, naiinis na ko kakaulet at kakatry ng ilang beses parati na kong madaling araw nagpu2rsige mag register ang hirap talaga,

  9. Avatar for fernan fernan says:

    asawa ko wlang valid id un ang problema nmen pno sya mkka register..

  10. Avatar for MARIBETH MARIBETH says:

    Ako din ,5x yta nag register,Failed pagdating sa ID and Selfie

  11. Avatar for sherwin abrogena sherwin abrogena says:

    OK na sana un ginawang pagregistered ng sim kaso pinahirapan nman mga tao mgregister nakailang try na aqoh magregistered wala pa rin..pahirapan nman mgregistered

  12. Avatar for Funyemas Funyemas says:

    Naku funyemes ang selfie ng globe 2mb lang goodluck naman di ako maka usad si ko mapalitan ang quality or resolution ng iphone ko

  13. Avatar for Ramon vender Ramon vender says:

    I think this sim card registratration will still be a failure. Because scammers who don’t possess legal acceptable IDs will use and register somebody else’s (friend or relative) id

  14. Avatar for Tho Dhorz Tho Dhorz says:

    Ako how many times na nag apply mula 3am until 8 or 9 am noong Dec 27, until now di pa rin nakaregistered kc lagi nalang inuulit ang ID ko, at naglalog ang Smart at Globe. Kailan pa kaya ako makapasok nito, at inaala ko ang GCash bka umaabot sa deadline na di makapasok paanu nlang kaya ito? 😏😏😏😏

  15. Avatar for Dorobo Dorobo says:

    Mahina security Ng Sim Registration
    Ako na register ko smart Sim ko gamit ID na nag kalat sa Google
    Tsk tsk tsk

  16. Avatar for LesterV. LesterV. says:

    Bat d ko ma change yung gender ko sa smart..p*ta anu to gender lock na?taena naman smart.

  17. Avatar for Richie C. Abrasado Richie C. Abrasado says:

    Pano mag rigester sa sim card… Plssss help.

  18. Avatar for Ronnie Ronnie says:

    ..buti pa ang DITO walang ka hassle hassle..walang take 2.. nka pag register ako agad😁

  19. Avatar for Boy Boy says:

    Solve your backlogs of our national ID first before creating urgency on this SIM card registration which does not even work, plenty of glitches and tech issues. How do you expect us to trust on this SIM registration when you cannot even solve National ID issuance.

  20. Avatar for Lino Belwa Lino Belwa says:

    How can i register my sim, eh ung cellphone ko ay Nokia 3210

    • Avatar for Abner Abner says:

      Bakit kaya d na lng Sila mg provide Ng sim registration form,tapos mg fill-up na lng Ang mga subscribers,at e pasa kung saan my mga branch Ng globe,smart at dito,sigurado wlang hassle-hassle,

    • Avatar for Tata Lino Tata Lino says:

      do the same thing like when you comment here

  21. Avatar for purcina purcina says:

    purcinafernandez****@****.*** Dec 29
    bakit po ayaw tanggapin Yong BIR ID
    laying change ang lumalabas pati yong selfie 10times ko na ginawa change PA run lumalabas.. TM po SIM ko

  22. Avatar for a.ramirez a.ramirez says:

    always oops for two days na

  23. Avatar for Beltran Cubero Beltran Cubero says:

    nkaka buweset itong smart simula sa unang araw Ng sim registration di talaga Ako nka pag register dahil,Ang Sabi “oops your registration is cannot be process at this time.pls try again later.tapos mag mamayabang kayo na,matagal niyo Ng pinaghandaan.walang kwenta puro palpak

    • Avatar for Mel Mel says:

      Tama lahat ang mga sinasabi sa comment, pag husayin nyo kasi ang serbisyo, marami naman tayong magagaling na IT bakit nila kaya, baka sa Scamer lang sila magaling, tanong ko lang

    • Avatar for Jeff palado Jeff palado says:

      Same dn po ganyan s akin..nssyang data k paulit ulit

  24. Avatar for Cyrilbrd Cyrilbrd says:

    @smart… process failed. Unable to register with present GUI. Please check your servers and upgrade!

    • Avatar for Michael L Krohn Michael L Krohn says:

      I’m a foreign tourist that updates my visa every six months have a ACR card and reside in eastern samar I don’t plan on returning to the US I’ll vacation after 3 years for a week a start the 3 year process all over but when you go to register your sim they ask you for a return ticket I won’t never have a return ticket there is alot of expats dueing the same thing the sim card registration should also follow the BI’s policy’s I can stay here for 3 years leave for a week and Re Enter the country and start the whole 3 year process again

  25. Avatar for Marlon Brotonel Marlon Brotonel says:

    D ko alam kung nakregister n sim ko Kasi sabe Nung reply they will validated my registration. E lageng oops sinasabe d ko tuloy matapos Yung application ko.

  26. Avatar for Celophane Celophane says:

    Parehas kgabi wait for a while taz sorry we cannot process sbi d pa nga tapos national id sim registration 6 months sbihin nila ano na nman ang ma 6mnths n mairegister nakupoh*****

    • Avatar for Mac Mac says:

      Ako din halos buong maghapon ako nakatutok..nakaasar nga eh …simula pa lng may aberya na..pano kaya

  27. Avatar for Honey Honey says:

    sana makarating to sa NTC at other govt sites, ang pinsan ko po PWD, hindi marunong kung paano i.register ang sim, tapos ngayon ng pinakita niya sa akin ang cp niya, may message from GLOBE PREPA na successfully registered na daw siya? paano ng yari yun? saan ko pwede i.reklamo to? safe bah talaga tong way na to?

    • Avatar for Ronaldo Ronaldo says:

      Talaga walang kwenta ITONG sim registration paano Naman Ang malalayo Lugar at minsan walang cignal at Ang mga cellphone Hindi makabago Hinde ba ninyo iniisip ito kung sino Ang nagagda Ng batas ,na Ang mayari Ng cellphone Hindi ito mayayaman Ang karamihan ay mahihirap ,Dapat ilagay ito sa mga LGU at gumawa Ang mga TELCOS na mga Ng mga walk-in Booth para madali Ang mga cellphone user madali Maka pag rehestro na Hindi nahihirapan ,Total mayayaman Naman Ang ito at soon Naman sila kumita sa mga user

  28. Avatar for Nilo Nilo says:

    Mahirap Ang registration Ng smart kasi may jpg saka nila

  29. Avatar for loida loida says:

    ang hirap mag register sa smart buti pa globe 1 try lang

  30. Avatar for sassy sassy says:

    kainis naman kaw smart lagi n lng sorry, We cannot capture your ID information.please retake the process kainis n ehhh clear naman pagkakuha ko ng picture resize ko pa

  31. Avatar for Dan Dan says:

    Wala bang limit sa smart? Sa globe pag hindi nag success wala pa yatang 10x na attempt wait kapa uli ng 24hrs.

  32. Avatar for Aleen Brent Aleen Brent says:

    yung kapatid ko, wala pang valid id. sana naman mabilis-bilisan na ang pagproseso ng national id, nagmamadali tong gobyerno natin, meron pang mas urgent na problema sa national id

    • Avatar for Kaloy Kaloy says:

      Bat ang bilis maka register sa smart… Gusto ku sana mahirapan ehh…..
      Sana kahit sampong try Lang…

  33. Avatar for Jopet Jopet says:

    Have a centralized or unified SIM registration website regardless of the telco provider. If the final pathway of the subscriber info will be NTC, then they should be the ones handling the SIM registration process. Not the telcos.

  34. Avatar for Regie viernes Regie viernes says:

    Dito ok madali lang
    globe smart Hassel

  35. Avatar for PiuNg PiuNg says:

    Bakit ba kasi required yung selfie raw, eh hindi nman daw nakalagay sa IRR.

  36. Avatar for Danilo S. Luzentales Danilo S. Luzentales says:

    I will just register my SIM when the system has been improved. Anyway the timetable is 180 days or six months.

  37. Avatar for RN Avarro YorMon RN Avarro YorMon says:

    After registration, may matatanggap kayong notification sa telco at confirmation number as proof of registration.

    • Avatar for Arturo Arturo says:

      Kaya nga 3 days na akong nag ta try mag register..opps lagi lumalabas..triny ko ng gabi ayaw kaya 1am.5am kasi sabi nila madqki pag madaling araw.ganun pa din..smart sim user ako

  38. Avatar for Crucifier1991 Crucifier1991 says:

    The best time to register is around 1AM onwards

  39. Avatar for Melchor Jay calma Cacal Melchor Jay calma Cacal says:

    Ung dito sim. Done na po sa akin. One time registration ginawa ko. Ok na agad. Pero ang smart mula December 27 hanggang ngayon ay kinakain nila ang oras ko kasi maghapon magdamag try and try ko siya irehistro pero pagdating sa last step ay puro OOPS! YOUR REGISTRATION CANNOT BE PROCESSED AT THIS TIME. TRY AGAIN LATER ang respond. Nakakainis naman. Smart. Pls gawan niyo naman ng paraan para maayos yan.

    • Avatar for Dan Dan says:

      Wala bang limit sa smart? Sa globe pag hindi nag success wala pa yatang 10x na attempt wait kapa uli ng 24hrs.

  40. Avatar for peter tan peter tan says:

    Palpak see dami ko gusto mag register pero tanga govertment natin namadali hindi muna kinausap ang telco marami personal details doon kapag nag leak yan dapat mabigat parusa sa mga telco

  41. Avatar for Jeffrey Joseph R Malinis Jeffrey Joseph R Malinis says:

    I already registered my sim cards
    Globe and TNT

  42. Avatar for marianne marianne says:

    mahirao magregister pag malapit kana matapos magregister babalik na naman siya sa umpisa..sana magwan nila ng paraan..

  43. Avatar for Japeth Niño Decenilla Israel Japeth Niño Decenilla Israel says:

    The registration of my sim is difficult i have many transaction in my cellphone numbers, i have money account of that numbers gcash and bank accounts is connected please help me because i have in Persons With Disability sector

  44. Avatar for Armand Armand says:

    It’s the same for me on all of the comments. You want us to register? Then, improve ur system!

  45. Avatar for Francisco Buena Francisco Buena says:

    I was on the process of uploading photo of my ID, 2MB for photo is to small.

  46. Avatar for Roberta A. Cabichuelas Roberta A. Cabichuelas says:

    I registeted my globe sim last night. I was able to complete the process . The Upload/ Take a photo/ and Take a Selfie gave me a hard time but I was able to do it after several trials. Then I submitted then few moments later no feedback instead it said checking for your details and wait for a moment …the wait for a moment last a long time til I felt sleepy ..It even said don’t leave your screen only to find out the globe registration disappear on my screen. Do I need to repeat the process?

  47. Avatar for Martha ibanez Martha ibanez says:

    And that’s after filling up forms selfies, ID pics..

  48. Avatar for brod eriky brod eriky says:

    suggested registration rating to telcos DITO first
    GLOBE second
    SMART last

  49. Avatar for Carlos Carlos says:

    I am on my last step of submission but say not this time try later on. what is going on?

  50. Avatar for JOSE LEX RETEO RETARINO JOSE LEX RETEO RETARINO says:

    Globe should increase the 2mb file of photo to be uploaded to 5mb

  51. Avatar for Kn Kn says:

    As a forigner finally got it, after 50 times lol

  52. Avatar for tots tots says:

    Smart always have a down time..I’m on last step to submit but they say that I cannot register at that time..like the fuck!

  53. Avatar for Venerando del Mar Venerando del Mar says:

    How to get registered my sim card registration in

    • Avatar for Dan Dan says:

      Na attempts limit ako sa globe 7 am nangyari kahapon next attempt ko within 24hrs pa uli ako pwde, anong oras na ngayon hindi naman na reset yung attempt limit sa globe.

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