The Philippines ‘ major Mobile Network Operators (MNO), namely, DITO, Globe, and Smart Communications have successfully concluded the initial tests of their technical capabilities and interoperability last July 14, 2021, in line with the government’s implementation of the Mobile Number Portability (MNP) Act.
The joint effort will soon allow customers the option to keep their mobile numbers permanently, even when they change network providers or switch subscriptions. The MNOs said the outcome of these initial technical tests are ‘within expectations.’ After the initial tests yielded positive results, the next steps will be to streamline the external porting process, implement fraud and security safeguards, optimize systems, and backend business operations in time for a faster-porting experience for customers by September 30, 2021.
By conducting a successful actual porting test, DITO, Globe, and Smart secured initial insights and details on how to address remaining concerns and possible challenges before making the service available to all customers.
“As the newest player in the industry, we truly are excited to provide this service to Filipinos wherever they may be. When we entered the industry, it really was to encourage competition and innovation. With the Mobile Number Portability Act, we have broken down barriers and have given the Filipinos the power of convenience to finally switch to their preferred service provider,” said Atty. Adel Tamano, DITO Chief Administrative Officer.
“The initial tests gave us a clearer view of the customer experience when they avail of the MNP, including the experience of customers as they interport to Globe numbers from other networks and vice versa. We learned a lot in the process and we will apply them to make the transition easy and seamless for our customers once the MNP becomes available to all,” said Issa Guevarra-Cabreira, Globe Chief Commercial Officer.
“We are working doubly hard with our counterparts from Globe and DITO to comply with the requirements. This is aligned with our company’s direction: customer-centricity as our True North. We have always been at the forefront of using technology to create better experiences for everyone, and the successful initial tests will help us understand and recalibrate our systems and processes, so we can make the MNP experience simple and easy for our customers. After all, making things simple, using technology, is at the core of the Smart brand promise,” said Jane J. Basas, Smart Senior Vice President and Head of Consumer Wireless Business.
Republic Act No. 11202, also known as the Mobile Number Portability Act, ensures that mobile phone users can keep their numbers even when they transfer to another service provider or when they switch their subscription from postpaid to prepaid, or vice-versa.
