Xiaomi has just inaugurated its first service center in the Philippines. This is part of the company’s commitment to ramp up its after sales program in the country.
Located at the ground floor, Serendra Wing of Market! Market! in Bonifacio Global City, the Xiaomi Exclusive Service Center aims to provide its customers VIP treatment and a seamless experience, starting from the purchase of the products and up to the time after-sales support for the gadgets are needed.
Xiaomi has expanded its aftersales centers this year alone. Growing from 10 service centers in 2020 to opening 20 more sites nationwide. The company has also appointed 10 additional authorized service centers to support Xiaomi TV products.
Furthermore, the Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas.
Xiaomi customers can look forward to more upcoming customer service initiatives as Xiaomi Philippines will continue to strengthen after-sales service support. The company is looking to expand its customer service facilities next year by adding another Exclusive Center to support mobile, AiOT, and ecosystem products.
Customers who wish to avail of any after-sales services can simply drop by the Exclusive Service Center or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk. A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case.
For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.
