Error 01 on a Canon Lens

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Canon should say sorry for this crap 17-85mm lens.
Based on the huge number of people with the same problem “err 1”, I see that it is not a problem of bad handling or care but a crap built lens.
Shame on you Canon!!! God bless Nikon cause I am really thinking changing to Nikon and selling my gears on ebay to a poor non-informed guy.
Shame on you Canon and learn: Keep up with the low quality material and you will see your marketshare gone!

hi i can repair your lenses..error 01 is faulty flex on the aperture. here mr contact number: 092764*****

ALSO MY CANNON EFS17-85 CAME UP WITH EEROR 01- I GOT A NEW A NEW RIBBON CABLE AND A FRIEND PUT IN. IT TOOK HIM A WHILE THO.
IT WORKS OK NOW. MY CAMERA IS A CANNON 450D.
I WILL NOT BUY ANOTHER CANNON LENS. I HAVE NOW BOUGHT A TAMRON 18-270 WHICH IS AN EXCELLENT LENSE, FAR BETTER THEN THE EFS17-85.

got the same lens and the same problem…

Rang Canon yesterday and they have a record of when it was last fixed, which was 2007. The motor in the lens died. They have told me to send it back into them to have a look at. I need it in the next couple of weeks so that is going to be a problem. My problem is now do I send it into them and not have it when I need it. Or do I keep it for now, as at the moment it still works between 35-85 mm and then send it into them after I have finished doing what I need to do?
They are say atm there is a 14 working day turnaround but that is usually longer than what they say.

I have the same problem but it is not the first time this has happened to me with this lens. The last time from memory it was a faulty chip in the lens? The lens is about 4 years old and this first happened when it was around a year old, the day I was going to shoot a wedding. Surely if it is the same problem I shouldn’t have to pay to get it fixed but I don’t like my chances.

I HAVE A CANNON 450D AND MY CANNON EFS 17-85 COMES UP AS ERROR 001. BY READ THE REVIEWS IT SEEMS THESE LENES ARE NOT A LOT OF GOOD. MY LENSE IS ABOUT 15 MONTHS OLD

I too am experiencing the same problem.

I’ll suggest that ‘Barry Moore’ [dated Jun 24th, 2010] may have actually found the design error and/or assembly issue.

He notes the ribbon cable is difficult to thread through the zoom barrel past the IS unit.

This may be the main issue that Canon needs to address to support those of us that stand by Canon, even endure the cost of repairs to their defective and/or low quality control standards.

I’d bet that Canon lurks around these forums. To that end the following is meant to those in power at Canon…

I have elected to have my livelihood supported with the tools Canon manufactures.

Based upon the frequency and quantities of similar error issues found by a simple Internet search, it appears the error has been created by poor design or assembly quality control/standards. There are too many similar lens errors to be created by improper use, storage, etc.

Your gear should be built to withstand it being used!

Canon can learn from Toyota; ignore quality and it causes brand loyalty to become abandoned.

It always surprises me that there’s always enough time to do the job over but never enough time to do it right the first time.

Two of my close friends who also use(d) Canon have jumped to Nikon for the very quality issues I am now being confronted with.

My friends are close to convincing me to jump as well. Issues such as this (01 error) are helping Nikon win. I’m not quite ready to abandon Canon yet as I’ve enjoyed your gear for many of years. Features are second nature and I’m familiar with the controls…

With my recent issue (01 error), Why do I need to pay Canon to fix what should not have been introduced by poor manufacturer standards?!

Issue a recall or at very least drop the current fee by 50%!

Canon is asking too much money to repair a defective manufactured piece of equipment.

Larry (California, USA)

Same problem here – 40d and 17-85mm lens. I am getting Err 01 for all settings now but originally was just between 17 and 35mm.

This is really annoying as I only own 2 lenses, this one and a prime lens.

Excellent info Barry, thank you. Yes my lens has problems with auto focus now aswell. At least i know whats causing it now, don’t think i’m brave enough to dismantle a lens just yet :-/ lol
Pete

This is most probable caused be a design faultand a cracked flexible cable in the lens.

Look at my pictures and description at http://www.pbase.com/barry_2718/efs1785mm

HELP – I too am having these problems that are mentioned above, does anyone know of a solution without it being sent back to Canon?

I have the same problem with my 17-85mm IS on my 40D, my camera and the lens have been handled with care, the lens is just over 14 months old. The aperture/diaphragm is stuck also with only a small hole and the AF just drops down the scale with each press of the shutter button, no problems with 18-55 IS lens Cannon should admit this issue and recall this lens and stop ripping off loyal and new canon users for repairs on obvious substandard lens design or build quality, if I am to get ripped off for a repair I will put the money towards other lens I will stop buying canon lens in future, maybe if canon customer service\care was aware of customers migration to other manufactures they might recall this iffy product.

Same problem here. Canon service confirm it’s the power diaphragm for my EF-S 17-85mm lens.

I’m having the same problem with my 17-85mm lens. If I shoot above f/4.0, I encounter that problem.

I’ve used Canon film cameras since I was in high school (20 years ago) and switched to Canon DSLR since almost 10 years ago. None of my camera bodies and none of my lenses have ever been broken. I never drop them. I use them with care. I store them in a dry place when not in use. I clean them regularly after heavy outdoor use. Like anything else, these electronic devices are meant to be handled with care and to be maintained properly for long, trouble-free use.

It is very obvious that with everyone having the same type of error (01) from the same lenses, that it is not anything that the user has done. This is a faulty Camera and I would not reccomend it to anyone. The price (1700.00) should have insured that this is a dependable Camera, now I wish I would have gone with a cheaper, or different brand. I am still waiting for Cannon to admit this issue and recall these lenses/Cameras EOS 30D with the 17-85 lens.

I’m using a 450d with the 17-85, I also encountered the lens contact error thing.

This is my workaround for that, I noticed my ISO was set to 1600 whenever that happens, so i changed my ISO settings anything except 1600.. changed AF and other settings to reset the in-camera configuration parameter. Then after that the camera works fine again, just have to avoid the 1600 ISO./

I encountered the same problem with my 1 1/2 year old 40D camera. The strange thing was, it happened to my friend’s 40D and her 17-85 mm lens first. We have a same unit bought at the same time early last year. She then hooked my 17-85 mm lens to her 40D body for test and the same problem occurred after working properly for less than 2 hours. I do not believe the same problem will occur to two identical lens after hooked up into a same 40D body on the same day! This is very suspicious.

I went to canon yesterday and demand for answer. They told me the diaphragm was damaged. Same to my friend’s lens. I queried the canon so called trained technician how this occurred and how to prevent this from happening again. To my surprise, there was none who is qualified to even explain how the diaphragm works mechanically and electronically.

I will make a complain even if I have to go to Canon in Japan. This is obviously manufacturer’s fault. Two lens damaged at the same time is totally unacceptable. The 40D body is also causing the failure. I have another Canon 70-200 mm f/2.8 IS USM lens. And if this 40D causes the same failure, it will cost me a bomb. How can I trust Canon anymore? Canon should not exploit the consumer by producing sub average product and let the consumer pay for its lousy product without proper justification.

well, ihave a 1 year old 40d, not that i have shot a tons of photo with it…but a thousand i had. so far so good as the old saying goes. but i am wondering guys, if these would happen, what is the best things to do? anyone please?

ed hallar

My 17-85 has done the same thing on my 40d body, I sent the lens in and it is R1650.00 to repair! |Which is think is rediculous since it is also just gone past its guarantee and is in pristine condition, but what other choice is there but to repair???

Be careful at buying at Hidalgo’s. Used cameras are sold as brand new. Even the popular “H” store is doing it.

@yuga
oh well then, maybe its just my unit :) if its any consolation, those canon guys are pretty good with service, ill give them that :) come to think of it, I am a proud recipient of a zero-charge CMOS-recall those guys did a year back. Good times.

@Gwapito
Those canon-nikon debates, sir, had cost me not a few dinner drinks on end. Its one of those “mines better” kind of things. Dark (aka Nikkor) side IS becoming more attractive nowadays though…better packages too…. ahh, if only jedis had discounts at hidalgo…

Not really keen on Canon gear but I hope this won’t happen to me any time soon. I’m worried about the costs of sending a Nikkor lens for repairs. ;)