Has your PLDT myDSL slowed to a crawl?

my average ping is 30+ my mbps is is usually3.40+ but my upload mbps is 0.20+ and sometimes it just cuts off

Satisfied PLDT user here. Check nyo rin po baka sobrang dami naka connect sa wifi kaya super bagal.

Funny because my Speedtest revealed that I have slower connection than yours.

My download speed is only 0.24mbps and I AM ON PLAN 999 PLDT DSL.

Like you, it was superb for the first few months…then now, it has boiled down to this. My smartbro connect is even faster!

Anyone knows a solution??

Sa akin 1. 5 mbps pero mabagal pa rin… haaaaaaaaaaaaaaaaaaayyy… problema talaga…. innacurae ang nakukuha kong speed..

Sa akin 1. 5 mbps pero mabagal pa rin… haaaaaaaaaaaaaaaaaaayyy… problema talaga…. innacurae ang nakukuha kong speed..

can anybody tell me how this is done? Ano ba ang way para makakuha nito? salamat!

ah okay. so is this girl any beautiful to endorse a product or just the typical maputi na pwede maging sales girl? KIDDING! hahaha!

ria_sonrisa: ryan is the main star of the the qik brand. Since it’s easier to attract the ladies, perhaps they made him the center spotlight.

so pwede pala magpaupgrade from plan 999 to 3mbps and they’ll give you the free wifi router?

redstrong, yeah kinda. pero i’m not that easily persuaded. I just have a good feelng of what’s going to be a dud and what’s not. :) Ewan, women’s intuition i guess. heehee

what’s the girl endorser’s name? Can someone post the picture here of her? Would be much appreciated just like how women can go gaga over Ryan for some reason.

huh? Oh right the girl endorser. haha! Kinda forgot about this. So it’s not only Ryan but also some girl huh? Bakit wala siya sa press release?

^^a girl endorser? Meron ba?

oh okay. well with the economic slowdown, looks like every penny should be worth it, including our internet connection huh?

nice going bugsbunny. at least you know you’re getting your money’s worth. I bet you’re one of those skeptics huh? KIDDING!

mucha buena, ah so you’re saying na you’re just influenced by the paper and the ad? I know someone who was in that situation as well pero breakthrough product kasi yun dati kaya medyo na-convince. similarly, breakthrough din yung qik, in a way.

oh is that right? I could hardly remember who that girl was. oh well, all that mattered was i got what i wanted and i had a good time. yesh!!!

buena, what made you decide ba to get one?

my friends of course. who else? alangan naman gagawa pa ako ng survey for this. hahaha! trabaho ng pldt yun, hindi ko trabaho yan. hahaha!

yep! It does. But no, I don’t have it. hahaha!

ah you were there? Nice. He showed me the photos where Ryan sat at the table stage area tapos may katabi siyang babae na mahaba ang buhok, chinita, maputi (o dahil sa make up lang hahaha!)

a friend of mine showed me the pics. He went to the launch party of qik sometime last month ata or i forgot when. maganda daw eh. dapat talaga sumama na ako sa kanya. hahaha!

kahlua my man, you should try it out…or ikaw na bahala if you want. I’d like to recommend it though.

hey ria, did a bit of research and wala pa lang endorser ang qik last year. now they have like 2, aside from ryan. And another’s a real looker, a girl of course.

hi ria. We have the same sentiments. lol

hey provode, sweet deal noh? I mean you’re shelling out more money but it comes with something more than just the plan and the QIK product.

hi guys. i would just like to share my experience with qik. just real qik. harhar…got my package some few days ago, took some time to install as i had a semi-hard time doing what was told in the instructions pero i got through it (not that computer literate and hardware savvy anyway). but when i got it going, it was okay for me so far. just okay. nothing fancy except that it’s an innovation. well there, customer service was courteous. anyway, wala pa namang major problem that will make me take my head off.

hey buena, how do you find qik? mabilis din?

hi redstrong! no i don’t know if anyone was an endorser of QIK last year. baka yun din ang reason as to why they had to repackage: poor marketing promotion and some technical glitches. ewan ko, that’s just me making an assumption. aheeheehee

@redstrong: right! besides, there are still principled celebrities out there who really believe in the product. I think many people are just doing it for the money. win-win situation din kasi for the product and the celebrity.

if the guy really believes in what he’s selling, then he probably must be using it, unless he has death threats and all that. haha! wag naman sana. Bait naman si ryan eh.

nabasa ko din yan! medyo skeptic ako sa mga pinagsasabi ni Ryan pero somehow, it got me thinking na i should go for it. wala na akong choice eh.

wassup guys! discussion pala about QIK here. i just read this article about QIK’s presscon with Ryan. It turns out, the guy does believe in the product. nagulat ako it can be up to 3mbps pala, like Skybroadband. Sweet deal huh? And from what I heard, it can come with a free WiFi router. Even sweeter! Nice. Btw, here’s the link to the article regarding the presscon in case you guys don’t believe. i couldn’t believe it too!

napatawag pa tuloy ako sa hotline about the accessibility to my place. the one online doesn’t seem to work or hindi lang siguro accessible. i had to apply pa! but it’s okay. m ok wit it.

probably people didn’t buy the fact that there would be a quick install kit, as if it’s not yet applicable. and pwedeng marami din technical problems so i assume the relaunch is not only on the marketing side but also its technical aspects as well. then again, their service is the one that needs improvement.

hello eres tu, have you checked out their website? i think you have to check it if your area can be accessible para magpakabit ka ng QIK. useless din if not di ba? here’s the website. http://myworldmydsl.com/qik/home.aspx

roberto, dude try mo lang. wala naman mawawala and i heard okay lang naman siya at wala pa naman problema regarding connection.

What about this QIK? Anyone heard about it? Here’s the link. I think it’s a relaunch and stuff. Mukhang okay naman

http://myworldmydsl.com/qik/home.aspx

Some routers/switches can be set to limit the bandwidth per IP address that is on their networks or subnets at specific times, if you will. I suspect the reason why many PLDT subscribers’ bandwidths are limited to 45 KBps or 50 KBps (this is the common denominator if you notice) in the daytime is it is a profiteering scheme by the PLDT management. They “overload” their links with too many users/subscribers for the sake of earning more, that is. They seem to put more people on the links than what is advertised. Probability-wise then, the speeds tend to drop down because the bandwidth or link is shared by too many users. Even so, at times, a user should be able to reach 1 MBps if the router at PLDT’s end is properly configured, as bandwidth reallocation is supposed to be on-demand, not limited, when it comes to packet-switching. And at night, when some of these users are asleep or not online, the connections get back pretty close to speed thanks to probability that these profiteering executives at PLDT feed on. Go figure.

I am calling them almost everyday now. Tsk. The lady I talked to told me I’m on the NGN server (or platform?) and it’s the one having problems.

Area lang kuno namin ang me problem. Sabi ko, di lang area namin me problem ah. Pati area nina Yuga. Di nyo kilala si Yuga, ha?

Actually that Yuga dialogue didn’t happen. But, yeah, their script is “may problem ang platform sa area chuva”.

Pano na to? Udlot na income ko neto? Di pa kami pwede mag lipat ng ibang ISP kasi PLDT lang pwede sa condo namin. Parusa kaya to ng Diyos sa akin?

Pag 10pm pataas, gumaganda na. Siguro kasi tulog na mga ibang subscribers. Panong magiging area platform chuva problem eh tuwing 10pm gumaganda na.

Hi,

EVERYONE is having the same problem in the last 6 weeks.

and as 171 has crappy customer service and only gives basic trouble shooting…too hell with them thinking 90% of the yuppies in the philippines know about computers anu tayu bobo tatawag na hindi nag basic trouble shooting from hard reboot to modem and line checks to ipconfig release and renew etc….

Anyways…so reading through this long thread of everyone. it seems its connecting to the PLDT upgrade of NGN the new gen port.

Pampakalma sa mga may problema sa PLDT DSL speed :

If you take Sky Broadband, I would like to hear more about your experience with it.

I am a PLDT user for almost a year now and I am frustrated with the service. It seems like everytime their system is down, I get hit all the time. Tough luck. And when I call their tech support/cust svc I always get the usual, “Sige po gawan po namin ng report and i-follow up po namin.” It came to a point where I don’t let the agent finish the line and I just ask for a supervisor. After putting me on hold for (the longest) “1 to 2 minutes” they give the usual excuse that the supervisor is engaged in a call. And I always reply with, “I’ll wait.” I would get a call back only to be told they are still working on the problem.

The worst experience I had so far with PLDT was when my internet was down for 5 days and I was calling them every hour to follow up. On the 3rd day, 3 technicians came over, looked at my modem (they just looked, they didn’t even touch anything) then told me, “Sige Ma’am icheck namin sa main switch.” Huh? They need 3 technicians to tell me that?!

I am on the Plan 1995 and after running a speed test this is what I got;
D/L: 0.13 Mb/s
U/L: 0.61 Mb/s

I live in the heart of Manila (near City Hall). I’ve had PLDT DSL for over three years now.

Only major problem I had was back when the earthquake cut all those ocean floor cables–but the internet was slow all over Asia back then.

Overall I’ve been very satisfied with PLDT. It takes them a few days to finally come and install. But once they do, the customer service is responsive–or they have been for me.

bagal din pldt dsl dito sa area namin marikina/cainta and its the same with globe dsl in my work area in QC. the globe service is out for about a week now and i’ve been suffering from no internet usage at all, i called the hotline (for the nth time) and demanded that my service be back soon or else, i was happy that they send a tech guy late in the afternoon today but i left the office around 6pm and service isnt back yet, i passed the guy working on the lines a few meter down the street and its drizzling, i was “naawa” with the guy but i badly need my internet back. oh well…

its sabotage hahaha LOL joking ^_^

I’m currently having the same problem. I have a plan 1995 but my speedtest result is just 500+kbps.

Still using PPOE.

Bad trip!

abe,

i posted another comment but was caught by your anti-spam script..

if you can rescue it from your spam box.. much appreciated.. thanks

alvin

To all unsatisfied subscribers: Please request to be migrated to NGN (Next Generation Network) and experience unparalleled speeds compared to other providers. Unfortunately, not all can be migrated to NGN (yet!). However, legacy users can look at the bright side: when more subs migrate to NGN, legacy users will enjoy less congested access.

We hope to provide a win-win situation as our roadmap unfolds.

Our investments this year double that of the competition, so we hope to have you onboard with us amidst our efforts to improve our services.

mine is plan 999 in NGN but started as plan 2500 on legacy line, december 2008 when i discovered a frequent drop in broadband connection, called Tech Support and received assurance that there’s no problem in their side and will schedule a visit to our place..NOBODY CAME!!! 10 days ago.. same problem still unresolved (after 4 months of complaining)..berated the tech support for their scripted responses, asked to talk to a shift supervisor, supervisor promise to personally handle the tech problem, 4 days laters, no resolution.. same problem exist(2 mins maximum DSL uptime)..

speedtest as of today ave .6 mbps d/l and u/l.. a couple of days ago.. .02mbps d/l latency 2400ms..

DSL connection has normalized for the last 2 hours.. finger crossed..

as if that’s my problem to0.. di ka lang makabayad ng 2mos. bills mo mayslow connections kn agad ng DSL mo. haiz…

kuya abe..anu modem mo? can i see your diagnostics..

tska naka legacy ka pala.. not ngn kase diba pppoe ka pa rin?

mine is still stable. plan 999 at 2mbps(not 1mbps) dunno why….? 2.5mbps sometimes. pasay area.

ff

ogago (from above comment) is right, at least after i’ve spoken to a PLDT engineer when he came to sort our internet problems last week.

PLDT has apparently changed into a New Generation Port, and this is to be implemented until Jan 2010. They’ve started switching the ports for all their subscribers’ internet connections as early as now. PLDT is apparently going to offer tv services or something like live tv streaming or something like that.

It could be the reason why the net is so slow.

As ours have been already switched over, we are currently enjoying 4 to 5mb/s compared to our measly 1mb/s 2 weeks ago – i’ve checked speedtest.net at this very moment. ^_^

PLDT Customer Support = Scripted Robots

jesus christ YES it’s so slow

I’m roughly getting the same speeds as you published

I live in the New Manila area, with plan 1999 this exact same problem has happened to me almost a year ago also.

A few months back I’ve been getting exceptional speeds, and then this happened 8(

Here I thought I’m the only one getting this problem.

it is possible that PLDT reset all legacy accounts (PPPoE) to 384kbps, may be company policy…
you need to call CSR and demand for advertise speed…

sometimes viruses or malware might affect too. I read from web news some mutated virus can affect your internet connection speed a lot without making you aware of it at all.

ya yuga do you use PPPOE or DHCP? if you still use a login you’re on the old system

i has the same speed rates since last week and we’ve calling them everyday. I know it’s troublesome but they need constant bugging until they get your attention.

it could be an isolated incident… i’ve been on My DSL for at least a year now, and still no bog-downs on my speed. Try to communicate with your provider, maybe something’s wrong with your connection.

Globe’s pretty awesome right now. Several locations have gone down two weeks at a time for upgrades. When they came back up, I’m getting twice the download/upload rate.

It’s a good time to shift.

I think it’s not about the ISP itself. It depends on your area. There are places where PLDT is good, Globe is good and Other ISPs is good. There are also places where they are bad. Check with your neighbors or friends within your area and determine what ISP is giving the best service in your area.

call pldt and dont stop complainig, email them etc, ask for your request to be expedited. i wouldnt go with globe, atleast PLDT isnt down for every long if ever, Globe is just down, so if you dont care about having internet all the time, go with Globe.

Hi Abe!

That is sad to hear and quite disturbing as I am already going to jump ship to PLDT myDSL from GlobeDSL. Actually, I am moving out of my current place so it is out of necessity and not by choice.

As for my experience with GlobeDSL, I can say that I am not a happy customer but sadly, they are the only choice I have in our area. For some reason, downtimes have been frequent with them that sometimes last for more than 3 days! Well, recently, this year though, stability has improved compared to previous years.

ganun pa rin PLDT ko. mabagal at 384kbps. hehehe.

Globe DSL? I dont know but Im subscribed to destiny which used to give me a very consistent line of internet (no request timed outs), but for several weeks now they give us a faulty connection here in our area. and they say it’s because of Globe’s sites (or whatever they call it) which they are currently using to provide service.

but that of SkyDSL’s 6mbps plan is really tempting!

What’s the feedback on Sky Broadband?

yep. mine too. it slowed down as hell. i can’t watch streaming videos without buffering..

Yep…our PLDT myDSL, out of nowhere, suddenly slowed down. I checked out the PLDT thread in PinoyDSL and there’s a thread there discussing this weird occasion. I really think something big went wrong…I’m just not sure what. I used to get 1 mbps now it maxes out at 384 kbps. My plan is the P999 package.

So weird…