Is PLDT reading my blog?

so much lagger in so much so hastle to use net… PLDT!!!

I’m no doubt!

…………

Dinesahni

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I read your story with horror, although, I have a horror story of my own too!

Last October (3 months ago), I applied a line and DSL package from PLDT. They rejected my order until I paid an outstanding bill from a previous tennant of some years ago! I paid it (nearly P4,000). They then accepted my order. At the time, I had no idea that I would live to regret paying it, but now I do.

Many weeks elapsed and no sign of an installation team. I was telephoning 3 times a day, every day for a status update.

In early december, our other line stopped functioning.. no dial tone. It took them 11 days before they fixed it! Mean while, about a week before Christmas 2006, after I had resorted to calling them every 15 minutes for the previous 3 days (because we now had no working line), an installation contractor arrived and installed the telephone line. However, it didn’t work and I was then left with two lines, neither of which was working!

The first line was fixed after 11 days but the other line is still faulty until today and although they came out yesterday and installed DSL on it, neither the line or the DSL are working!

I’m at my wits end. I can’t beleive that I’m running a corporation in the capital city (Metro Manila), of the Philippines and PLDT (the countries largest telephone service) are unable to provide me with a phone line and internet connection! What kind of country is this?

I have to say that in all of my thousand+ (literally) of calls to them over the last 3 months, I have never in 38 years encountered such terrible customer service and complete incompetance.

It is clear to me that the reason for them treating their customers in this manner is because they have NO competition.

I tried to order a line from Globelines but they said that they don’t have any service in our road. I spoke to Globe telecom about their completely wireless telephone and broadband bundle. They said that not only do they not service San Juan but they are also out of stock of the necessary PC cards and don’t when they will get the next delivery.

I’ve about given up. It seems that the Philippines is unable to provide the infrastructure necessary for a modern business to operate. I can live with the shakey electricity supply by installing a generator, and the water supply by installing a large water holding tank, but telephone is not something that I can easily provide myself.

One year ago, I was determined to succeed in business here in the Philippines and try to make a difference for a lot of unfortunate people. I have to say though, that now, I’m thinking that this country is not a victim of natural disasters and foreign invasions but is a victim of it’s own people’s poor decisions and complacency. Every thing I see here now when I look around me, is broken or done badly. Not because of lack of money or any other ‘uncontrollerble’ factor but because they can’t be bothered to put the extra effort in to do something well.

Yours, very disappointed in the Philippines

Peter Snow

PLDT?…listening?…I doubt! If they are listening, then what happened to the hefty number of complaint calls that they received from 172?

Anyway, i finally found one word to describe mydsl’s service and helpdesk……..”KAMOTE”

who else’s not reading yuga? :o

Social currency ulit! :)

they should be (reading this blog daily)
teh question is … who isnt? :D

*probably it did – the trick, I mean.

ahahhaaha

Probably it did!!! Coolness!

Bring it on!