PLDT Home Ultera sets 1Mbps as minimum commitment speed, regardless of your plan

3Mbps, 5Mbps, 10Mbps? It doesn’t matter what your subscription is, as long as you’re getting 1Mbps internet speed, PLDT Home Ultera will consider it as acceptable.

While on the phone with a customer service supervisor handling the issues I have with my PLDT Home Ultera internet service, I was informed that their back-end support considers 1Mbps (download or upload) as acceptable regardless of the speed you subscribed to. This contradicts the 30% minimum speed that PLDT stated on their PLDT Home Ultera webpage (or perhaps they’re going to change that clause in the website soon).

This shouldn’t be an issue if you subscribed to 3Mbps as you’re supposed to get 0.9Mbps minimum at 30%, but it’s unfair if you’re subscribed to higher speed plans. If you’re on 5Mbps and apply the 30% minimum, you should be getting at least 1.5Mbps. And if you’re on 10Mbps, you should be getting 3Mbps minimum. Now it’s just 1Mbps across all speed plans.

With the new minimum, what happened is that PLDT lowered their standards on what they think the consumers should be getting. If you’re subscribed to 10Mbps and you called customer service because you’re only getting 2Mbps, the back-end support might just simply waive your concern as it is still above 1Mbps.

Diangson Louie

This article was written by Louie Diangson, Managing Editor of YugaTech. You can follow him at @John_Louie.

https://www.yugatech.com

16 Comments

Melimart says:

8 years ago

I just called the csr a while ago. Beastmode tlga ko nun july25 pa… We have been on plan 999 since 2014. mg 2yrs n kami this sept. I checked mypldthome access ko. Aba nagexceed na daw kami for the 30GB plan for period na July11-Aug10. Nun July25 pa, so 2weeks kaming walang access. Nicheck ko un data usage nila for each days. Meron kaming usage na 11GB for July14(Thur), and 10GN for July19(Tues). Considering na nasa work kami ng sis ko sa Makati, at un nagamit sa bahay(Binan), panay FB lang. DL nmin ng movies 2 movies every 2weeks lang,800mb lng each. Smartbro canopy kmi since 2007, then changed to Ultera nun 2014. Ngayon lang nmin naexperience to. Asan ang pagbabago? Tapos un bago nila offer na modus. Un Fun Plan na 999 ang volume allow is 50GB, mga old subscriber 30GB lang? Putek, ano gusto nila, paputol tapos apply ulit para may 2year contract ulet? Tataba ng utak nila. May nalalaman pa silang volume booster extra bayad. Mga kingina talaga.
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DanielFans says:

8 years ago

Yeah, actually one of my major gripes din ito. Naka subscribe ako sa legacy Plan 999 nila, and my minimum is at 1mbps which na aatain naman talaga and true unli sya kasi legacy plan na sya (downloaded 80GB worth of steam games in a month) and everyday parang 1GB lang allocated sakin before sya mag hit ng capping to 1mbps. Minsan ok minsan hindi, iniisp ko na lang atleast hindi volume based na 30GB/month but still crappy parin talaga. Ayoko na lang tumawag sa PLDT ksi baka alisin nila ako sa Legacy subscription kahit na feeling ko unfair na 999 binabayaran ko a month na merong 699, ewan ko bahala sila sa buhay nila.
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youBoBo says:

8 years ago

10mbps plan. tapos, 1mbps lang actual speed, acceptable na?
mag 1mbps plan nalang para fair.
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NotASheep says:

8 years ago

Call Duterte! to blow up the cell sites and replace it with a third major telecom company! and IGNORE EVERY CLAIM THE TWO SHIT HEAD COMPANIES ABOUT BEING UNFAIR.
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wtf says:

8 years ago

ang galing-galing naman ng indonesian telco – ginigisa ang mga subscribers sa sarili nilang mantika….ba’t ka pa kukuha ng mas mahal na plano kung di naman nila kayang panindigan? ang ganid, di ba?
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SunCell Subscriber says:

8 years ago

Globe’s LTE@Home is actually worse, with minimum commitment speed at 256kbps across all plans. So I’m not sure what’s the big deal here.
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c says:

8 years ago

aanhin mo naman ang 10mbps kung 70gb lang ang monthly mo
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Ronald says:

8 years ago

Nakoooo! P***** mga yan! Napaka-g***** talaga. Regardless of plan basta 1Mbps oks na sa kanila… This is not what we paid for. Mga Bw*****!
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formerpldtpersonnel says:

8 years ago

kagag*han to wala kc nag bayad sa free upgrade nila at walang kumukuha ng mga gadget offers nila kaya ganyan!
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whosaidthis says:

8 years ago

kasi ang parang ang pinopoint out nila na basta may internet connections ka okay na yun.. pero yung subscription package na binabayaran mo ke mataas o mababa ang speed na nakukuha basta may net ka okay na yun.. kasi ang panlaban nila dyan yung “up to” etc.. ganun kagahaman yang mga yan!
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ross says:

8 years ago

para sa akin mas gusto ko pa rin ordinary plan dsl 999 ung walang data quota, khit medyo mabagal pa
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Bat Dude says:

8 years ago

ang da best dyan after ma hit yun 30gb allocation sa 699 cut ang internet mo hahahah next month nalang ulit mag internet yey! da best
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Kamen Rider Necrom says:

8 years ago

Isumbong kay Digong! At nag masummary execution yang mga heads ng pldt!
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basyu says:

8 years ago

lol! yun ngang papatayin daw na druglord, winelcome pa sa palasyo eh, at di naman ginawa yung papatayin kuno.

ngayon, asa ka pa na may gagawing akyon yung digong mo dyan? ahaha!

Jack says:

8 years ago

t********a naman talaga ng PLDT na yan eh, you never get what you pay for.
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john michael robles atienza says:

8 years ago

As per my previous call on their CSR yesterday. i have 3mbps plan pldt ultera but im only getting .7-.9mbps. As per CSR the minimum and acceptable speed is 256kbps . biglang sabi ko di pag 257kbps speed ko di parin ako pwedeng tumawag kasi acceptable pa.. F**k shit ahhahaa. Natawa nalang ako sa policy nila. Idodrop lng daw ng technical department ung report no. hanggat ndi below 256kbps
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