PLDT rebrands Residential DSL Packages

Dear PLDT,

Palitan nyo na ang pangalan ng company nyo! Tanggalin nyo na ang P sa acronym nyo! hinihiya nyo ang Philippines!!

Dear PLDT mydsl,
Kailan mo kaya kami bigyan ng tamang serbisyo, dahil pagkatapos ng bagyong basyang wala na kaming connection ng internet, ang masama pati landline nadamay..binigyan nyo nga kami ng 173, sadyang ayaw naman atang magtrabaho ang mga tao dito…laging recorded voice lang ang aming naririnig…heto nanaman at may billing na dumating..masarap ba sa kalooban nyong kami’y singilin sa serbisyong hindi naman namin napakinabangan…wag naman…maawa naman kau sa inyong customer..wag naman nyong lituin ang kamalayan ng pinoy sa klase ng serbisyong hatid ng inyong pamunuan…sana naman dumami pa ang aking kasamahan na kondenahin ang ganitong serbisyo ng pldt..lalo na ang walang kwentang numerong 173 para sa service and repair….hoy gumising kayo!!!!!!!!!!!!!

My sis is using Bayantel so far no probs & netline speed is good…(Caloocan Behind City Hall)..hmm..yes might the Bayantel landline sometimes annoying….then after oks naman dn…

@richard javier yes SOP naman talaga lahat ganun ginagawa ng mga customer service >_> ang problem sa PLDT yung mga technicians na pinadala nyo kungdi BOBO walang ALAM – BOTH lalo na kapag d na nila magawa – 1 nag payo sakin sir kung d nakayo satisfied nasainyo na kung tutuluy nyo pa d naman namin pinipilit service nmin sainyo.. 2. KUNWARI d ako naririnig tumawag sa phone namin kilala ko sa muka yung pag nakita ko i rereport ko yun sa PLDT or SA dTI

well kung ako sa inyo guyz better try yung

bagong nauusong internet connection

comclark

900 a month lang

internet connection

plus free telephone and cable

tapos wla pang aberya

just sharing lang kesa

sa pldt bagal ng service

tapos wla pang pakialam sa customers nila

tagal ng action

kakadismaya

Kung meron lang paligsahan sa bagal ng action ng customer service o kaya concern mo panalo na dyan ang PLDT.

Sa ngayong tinututukan ko ang request for upgrade ng subscription ko sa PLDT DSL, 9 days na wala pa rin nangyayari, ang sabi kasi sa amin sa business center dito sa may Las Pinas 2 days lang daw ok na ang request kasi simple upgrade lang naman.

16 times na ang follow up ko sa 171, two times a day na rin ang follow up ko sa PLDT business center personaly , ang palaging sinasabi on process pero ok na maghintay na lang daw, di raw sila pwedeng magcomit kung kailan basta wait at pakiramdaman kung bumilis .

Next week three times a day na rin ako pupunta sa business office at three times na rin akong mag follow-up sa 171.

May kasabihan “Pag may tiyaga may nilaga” kaya lang baka sa sobrang tiyaga ko yung “nilaga masunog na”

I’m looking for an internet provider, and I’m thingking of PLDT dsl bundle P999, but with what I’ve read I’m thingking now if is it worth to have that service? Pls advice.

im residing at caloocan city
gusto ko sana yung bayan dsl since marami na nga yung may gusto sa pldt dsl (sarcastic, hehehe)
kaso, hindi yata sakop ng area namin yung services ng bayan dsl

ano pa bang ibang high speed (kung meron man) internet services ang pwede?

thanks in advance! :)

I’am very unhappy and became indignant with the service of PLDT DSL specially their so called “Costumer Support” or “Technical Support system”.. Its like a nightmare sitting in front of your damn PC for 1 hour or worse just to get the so called “internet connection”…This damn piece of sonna fucking shit is not the first time. Knock-off the worries and transfer to other good service provider.

I must have been too patient. I have experienced intermittent connection with PLDT MyDsl since January 30 of this year. So, it’s been 4 months of kiss and make up with my PLDT subscription.

I am on their lowest plan, paying P1,800+ with the phone line. I can’t count the number of times I have reported this incident with their ever-inefficient customer service and tech support, ’til now, its perennially intermittent.

It’s likewise true that they don’t keep records of the date/time of your call. The *uc*ing CS will even ask you when you reported the incident! Que horror!!! You’ll just be reminded of how stupid on your part of not jotting down the date and time of your conplaint.

One more hoolabaloo is their claim that somebody already went to the house to check on it but apparently, no one answered the door so they just returned back to the office. Whutt da???

Also, one claim is that when they called up the house asking for the dsl connection if its already running smoothly, somebody in the name of (*****) who’s apparently referring to my mother/subscriber, already confirmed its successful repair. How could
that be?? She’s out of town!!! ITS A F*CKI*G JOKE!!!

This is the kind of PLDT service would-be subscribers will most probably experience.

I already signed up for the bayantel dsl. Im just thrilled to have a better service and a money-back guarantee to top that. My sister said that the CS of bayantel even takes time to call you to follow up on its after-service repair.

Hope my switch to another provider will be for the better. So far, i’ve been reading good reviews for bayantel, hope they’ll continue to live up with it.

you can also use

http://www.speedtest.net

im a bayandsl subscriber. so far im still contented w/ their service. =)

pareho tau old subscriber ng plan 1995…grabe pag meh dinadownload ako ang bagal 7kbps…saan mganda i check ung speed…ang bgal kc sa pldtplay eh…tagal mabuksan!

It’s now 2008, and the bayantel/sky DSL keeps on improving. Ooppss,, I mean,,,backward.*LOL*. I am getting almost 86KBPS when I perform a speedtest,,,very high for a dialup!but you’ll detonate a nuclear bomb if you’re a DSL subscriber. Ehem,.I got 768KBPS package P1199 a poor customer I am. Does this mean I have no right to complain? {A residential}(DOES THIS MEAN I HAVE NO RIGHT TO COMPLAIN?) I’m not that techie person still I feel there’s something wrong with my highspeed connection…I can’t access my favorite websites. Ooppss,,,it’s still connected,,,’what’s happening?’ There’s another one,,,the 500MB file I am downloading,,,where’s that now?Oh cool,,,a while ago,,,my connection was still connected, now woho it’s redialing. Now,,,I’m going to call 4112000 and a very beautiful voice will answer,”hello sir?””What’s your order?”

PLDT DSL SUCKS BIG TIME!!!

i got the Php 999/month plan and i’m only glocking at 60Kbps! OMFG! big f’kin rip off!!!

kulang pa,

PLDT DSL XTRA VALUE 888, 88kbps upto 188kbps

hehe

The speed is relatively faster than cable internet. BUT, their customer and technical service flops down to the minimum. You’ll only get irritated so much with their lousy technical support that you may end up going to another DSL service provider in no time.

hey i think bayantel is slow. our connection is slow damn.. its been for 1 month here in tacloban pls fix our connection damn you i cannot check my email well because of your pesky connection fix this immediately pls for the sake of our city

Don’t go with PLDT, I’ve been a customer for 2 years. They advertised 2 upgrades already. I’m on plan 1995 and the first upgrade was supposed to be 768 kpbs, then 1.2 mbps, pero hangang ngayon 512 kbps pa din ang speed ko. More tha a year na yung 768 upgrade hanggang ngayo eto ako, nag-titiis sa 512. Kung may malilipatan lang, matagal na akong lumipat. I’m stuck with PLDT. Asar!

I’ve been on BayanTel DSL for 2 1/2 years now, I may say I’m a loyal customer because I was the first ones to sign up in my area when they were just launching their DSL services (Pantranco). At that time it was because I just didn’t have a choice. I wanted PLDT sana but my application was declined. Now I’m just so glad I stuck with BayanTel. I never thought I would find myself writing about how satisfied I am with their service. What I thought was poor service for BayanTel turns out to be a dream for PLDT users. The first 1 1/2 years maybe BayanTel was still ironing out the kinks, but the most downtime I ever had was 2 days, and that happened only once. I would get downtimes an average of once every month, but they would strive to fix it within 24 hours, or else I would get a rebate of P500 each day of downtime (I’m on the P2,600 residential plan). There even came a time that I hoped they wouldn’t be able to fix it right away to save some money LOL So far I only had 2 days downtime due to a lightning strike and 1-day downtime due to phone cable wire theft. The other major downtimes was because a tree fell and another because a truck passed by and accidentally cut my phone line but they were quick to respond so no rebate there hehe. Intermittent connection was the major source of headache, usually when it rains. But these things usually resolved by themselves and didn’t last for more than a day. I was quite popular with their customer reps probably because I usually bombard them with my complaints LOL
Customer service was very good. Report your downtime at 6am, a tech will come by around lunch.

Around the last twelve months, BayanTel’s internet connection improved further. No more intermittent connection, rain wasn’t a problem anymore. I haven’t reported any downtime. Download speed is good, good customer service plus rebates. What more can I ask for?

People I think haven’t gotten over BayanTel’s reputation of years past and are wary to give BayanTel a chance. People would still choose PLDT over BayanTel even with all these complaints. I hope this helps in your decision of what ISP to use.

Say, is that PLDT prices VAT inclusive?

Is PLDT myDSL really worth switching to? I have been using BayanTel DSL (which is powered by SkyDSL) since December of last year, and everytime (which is really a rare occasion) that I’d encounter a problem with my internet connection, one call to their hotline a few minutes later problem solved and then the next day they’d send out techs to our house and check out if our connection is still ok. talk about good customer service…even though they offer lower bandwidth than that of PLDT myDSL (i’m currently on a 256kbps speed and costs my 899 monthly + i get unlimited Wi-Fi access) i’m very satisfied with BayanTel DSL, and now I’m off to buy another 300GB HD coz the 2 160GB i’m currently using is full…lol… =)

That’s a good idea, then again can more people afford it? More so, what to do with that bandwidth?

More downloads galore? hehehe