Smart, Globe still fail NTC test for “dropped calls”

Two of the country’s top telcos, Smart Communications, Inc. and Globe Telecom, Inc., both failed NTC’s test for “dropped call” rate in the third quarter.

NTC’s standards for dropped call rates is at 2%. Unfortunately, both telcos failed to meet that standard. “Smart got a 2.15%, while Globe fared worse with 2.75%,” says NTC Director Edgardo Cabarios. This means that there are more than two calls dropped or involuntary terminated for every 100 calls.

Smart and Globe have been informed of the results and are asked to submit a written explanation why they failed to meet the 2% dropped call rate. “If NTC finds that the reasons are not meritorious, telcos may be directed to cease from accepting new subscribers,” Cabarios said.

NTC also performed tests for blocked calls, signal level, signal quality, and call set-up time. Both Smart and Globe passed the tests with Smart leading the Quality of Service (QoS) benchmarks for the said quarter.

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